Voyado incident
Voyado Engage - Performance degradation affecting a subset of customers
Affected components
Update timeline
- investigating Apr 09, 2026, 09:38 AM UTC
The issue with intermittent degraded performance from yesterday has returned, the remediations made yesterday seems not to be sufficient. Investigation ongoing.
- investigating Apr 09, 2026, 12:41 PM UTC
We are currently seeing that system performance has stabilized following the recurrence of yesterday’s issue. We are continuing the investigation to identify the root cause and is actively testing additional measures to fully resolve the problem. Further updates will follow as we progress.
- monitoring Apr 09, 2026, 02:41 PM UTC
We are currently seeing stable system performance since 12:30. The issue causing intermittent degraded performance appears to be mitigated, and we are continuing to monitor closely.
- resolved Apr 10, 2026, 11:13 AM UTC
Resolved: Following earlier performance degradation, all services have been operating normally since yesterday. We will continue to monitor to ensure stability.
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