Voyado incident
Voyado - Microsoft 365 (business) delay in delivery
Voyado experienced a minor incident on September 4, 2026 affecting Other services, lasting 2d 18h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 04, 2026, 12:39 PM UTC
At the moment, there are intermittent issues with email deliveries at Microsofts Exchange Online services. This means that you may see more emails in status "Unknown" for your sendouts than you normally do in Engage. This is a know issue at Microsoft and they are looking into this. Please see here more more information: https://portal.office.com/adminportal/home#/servicehealth (Note that you have to be a 365-admin to be able to access this link) We are also seeing this affecting responses from our support ticketing system not being delivered. If you have sent in tickets and not received any response, you can log in to our help center to check for responses. https://explore.voyado.com
- monitoring Sep 04, 2026, 02:31 PM UTC
Microsoft has acknowledged this issue here: https://x.com/MSFT365Status and we kindly ask our customers to re-visit this page for more updates in this matter.
- resolved Sep 07, 2026, 06:40 AM UTC
The email delivery issues affecting Microsoft Exchange Online on Friday have been resolved later that evening. Microsoft identified the cause as an incorrectly triggered anti-spam throttling rule, and they have confirmed that delivery has returned to normal levels. Emails affected during the incident may have remained in “Unknown” status in Engage until Microsoft processed the queued messages. More information is available in the Microsoft 365 Service Health portal under incident EX1467029. Note: Microsoft 365 administrator access is required.