Voyado experienced a critical incident on February 3, 2026 affecting Apps, lasting 57m. The incident has been resolved; the full update timeline is below.
Affected components
Apps
Update timeline
- investigating Feb 03, 2026, 01:39 PM UTC
We are currently investigating this issue.
- resolved Feb 03, 2026, 02:36 PM UTC
This incident has been resolved.
- postmortem Feb 06, 2026, 03:32 PM UTC
A recent network configuration update unintentionally interrupted communication between the Elevate App backend and a subset of Elevate clusters. Because DNS records were still being served from cache, the change didn’t take effect right away. Once those cached entries expired, the loss of connectivity surfaced. This timing gap made it harder to connect the incident to the earlier change, which extended our troubleshooting and recovery time.