Engage - FTP server issues

Update timeline

1. investigating Apr 23, 2026, 02:12 PM UTC

   We are currently noticing issues with our FTP server. We are investigating.

2. resolved Apr 23, 2026, 02:45 PM UTC

   This incident has been resolved.

3. postmortem Apr 30, 2026, 12:37 PM UTC

   ## Summary On April 23rd, approximately between 15:55 and 16:27 CET, our FTP service experienced an outage after the underlying infrastructure became unresponsive due to a spike in CPU usage. The service was restored after corrective actions were taken. After recovery, we verified stability and completed follow-up maintenance to reduce operational risk. ## Customer Impact During the incident, FTP connections and transfers were unavailable for customers using the FTP service. Once recovery actions were completed, the service resumed normal operation. ## Root Cause The incident was triggered by an unexpected spike in CPU usage that caused the underlying infrastructure to become unresponsive. As a result, the FTP service stopped responding and could not be reached for troubleshooting until corrective actions were taken. ## Mitigation * Took corrective actions on the affected infrastructure to restore FTP availability. * Confirmed the FTP service was running normally and serving traffic after recovery. * Performed follow-up maintenance to reduce operational risk. ## Next Steps Improve resilience for the FTP service to reduce the risk of similar outages. We apologize for the disruption this caused, and we appreciate your patience while we worked to restore the service.