Voyado incident

[Elevate] Relevance order degradation for a subset of customers

Notice Resolved View vendor source →

Voyado experienced a notice incident on September 15, 2025, lasting —. The incident has been resolved; the full update timeline is below.

Started
Sep 15, 2025, 02:37 PM UTC
Resolved
Sep 14, 2025, 11:30 PM UTC
Duration
—
Detected by Pingoru
Sep 15, 2025, 02:37 PM UTC

Update timeline

  1. resolved Sep 15, 2025, 02:37 PM UTC

    We experienced an issue affecting a small subset of clusters where product results were not ordered with the expected relevance. The incident occurred between approximately 11:30 UTC and 13:45 UTC. The issue has been resolved, and relevance order is now restored for all affected clusters. No further impact is expected.