[Engage] Voyado Engage unreachable
Affected: Web Application
Voyado Outage History
Voyado is up right nowVoyado had 49 outages in the last 2 years totaling 951h 31m of downtime — averaging 2 incidents per month.
There were 49 Voyado outages since June 4, 2025 totaling 951h 31m of downtime. Each is summarised below — incident details, duration, and resolution information.
Engage - queue/buildup of some contact events
Affected: AutomationsOther
Timeline · 6 updates
- investigating Oct 05, 2026, 01:16 PM UTC
There is currently a buildup of messages queued up on one of our processes, this is causing delays to automations triggered by interactions as well as webhooks related to contact events. It is being investigated.
- identified Oct 05, 2026, 02:15 PM UTC
We have identified a likely cause and taken steps to address it. We are now monitoring the results and will continue working on the issue until we can confirm it has been resolved.
- monitoring Oct 05, 2026, 03:18 PM UTC
We are seeing continued progress, with delays gradually decreasing. Delays remain, but we expect the service to recover during the evening. We will continue to monitor the service closely as it recovers.
- monitoring Oct 06, 2026, 09:08 AM UTC
Some delays remain. We currently expect the service to return to normal around 13:00 CEST and will continue to monitor it closely.
- monitoring Oct 06, 2026, 12:47 PM UTC
Unfortunately, some delays remain, but they continue to decrease. We currently expect the service to return to normal in about 30 minutes.
- resolved Oct 06, 2026, 02:09 PM UTC
This incident has been resolved. We have not observed any further delays since around 15:15 CEST.
Voyado Engage - Service window
Affected: APIWeb ApplicationMessagingAutomationsFTP3rd Party IntegrationsOther
Timeline · 2 updates
- scheduled Oct 05, 2026, 09:00 AM UTC
Every Tuesday at 21:00 CET/CEST we reserve the right to perform scheduled maintenance on Voyado Engage. Normally this won't affect availability at all, but on some rare occasions unresponsiveness or degraded performance may be experienced during the upgrade. We do apologize in advance for any impact on your work and/or availability, but hope that the things we release to production will make it all worth it in the end.
- in progress Oct 06, 2026, 07:00 PM UTC
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Issues with contact filters for point calculation, automations and messages
Affected: Web ApplicationMessagingAutomations
Timeline · 4 updates
- identified Sep 29, 2026, 08:24 AM UTC
We have identified an issue with Targeting affecting a subset of customers who use specific contact filters. This may impact point calculation, automations, and messages for affected customers.
- identified Sep 29, 2026, 08:39 AM UTC
A fix is currently being deployed. Impact may continue until the deployment is complete.
- monitoring Sep 29, 2026, 09:51 AM UTC
A fix has been deployed. We're monitoring the result.
- resolved Sep 29, 2026, 12:40 PM UTC
This incident has been resolved.
Voyado Engage - Service window - Sundays
Affected: APIWeb ApplicationMessagingAutomationsFTP3rd Party IntegrationsOther
Timeline · 2 updates
- scheduled Sep 28, 2026, 09:00 AM UTC
Every Sunday at 03:00 CET/CEST we reserve the right to perform scheduled maintenance on our databases. During this time we make sure that the databases are fine tuned and all your data is protected. Normally this won’t affect availability, but some unresponsiveness or degraded performance may be experienced for short periods during the maintenance.
- in progress Oct 04, 2026, 01:00 AM UTC
Scheduled maintenance is currently in progress. We will provide updates as necessary.
[Elevate] Duplicate facet value might be shown when selecting a translated facet value
Affected: API
Timeline · 2 updates
- investigating Sep 16, 2026, 02:56 PM UTC
When a shopper selects a facet value that has a translated label. The response may contain that value twice; once with the correct product count and once marked as selected with a count of 0. Filtering itself works correctly and the correct products are returned. The impact is limited to how the facet value list is presented, which can cause the value to appear duplicated, or not highlighted as selected in your storefront UI. Facet values without translations are not affected.
- resolved Sep 16, 2026, 05:35 PM UTC
This incident has been resolved
Voyado - Microsoft 365 (business) delay in delivery
Affected: Other services
Timeline · 3 updates
- investigating Sep 04, 2026, 12:39 PM UTC
At the moment, there are intermittent issues with email deliveries at Microsofts Exchange Online services. This means that you may see more emails in status "Unknown" for your sendouts than you normally do in Engage. This is a know issue at Microsoft and they are looking into this. Please see here more more information: https://portal.office.com/adminportal/home#/servicehealth (Note that you have to be a 365-admin to be able to access this link) We are also seeing this affecting responses from our support ticketing system not being delivered. If you have sent in tickets and not received any response, you can log in to our help center to check for responses. https://explore.voyado.com
- monitoring Sep 04, 2026, 02:31 PM UTC
Microsoft has acknowledged this issue here: https://x.com/MSFT365Status and we kindly ask our customers to re-visit this page for more updates in this matter.
- resolved Sep 07, 2026, 06:40 AM UTC
The email delivery issues affecting Microsoft Exchange Online on Friday have been resolved later that evening. Microsoft identified the cause as an incorrectly triggered anti-spam throttling rule, and they have confirmed that delivery has returned to normal levels. Emails affected during the incident may have remained in “Unknown” status in Engage until Microsoft processed the queued messages. More information is available in the Microsoft 365 Service Health portal under incident EX1467029. Note: Microsoft 365 administrator access is required.
[Engage] Issues with Abandoned Cart, Revenue Overview Dashboard and Automation Performance Dashboard
Affected: Other
Timeline · 3 updates
Engage - email sending issues
Affected: Messaging
Timeline · 4 updates
[Engage] - Shopify App Service Disruption
Affected: Other
Timeline · 4 updates
- investigating Jul 13, 2026, 11:00 AM UTC
We are currently experiencing an issue affecting the Shopify App for all customers. The Shopify App is currently offline due to an ongoing technical issue. We are actively investigating the problem and working to restore service as quickly as possible. We will provide another update as soon as we have more information.
- monitoring Jul 13, 2026, 01:56 PM UTC
A fix has been implemented, and the Shopify App is now back online. We are seeing promising results and are continuing to monitor the platform closely to ensure the service remains stable. Orders and contacts created during the incident will be recovered, but this process will take some time to complete. The following data will not be recovered: * Back in Stock subscribers * Inventory data for Back in Stock * Web tracking data We will provide another update once recovery has been completed or if there are any significant changes.
- monitoring Jul 14, 2026, 08:54 AM UTC
The situation remains stable, and the Shopify App continues to operate normally. We are still working on recovering data from the incident, as well as on long-term remediation to prevent a recurrence. We will provide another update once recovery has been completed or if there are any significant changes.
- resolved Aug 04, 2026, 10:34 AM UTC
The Shopify App has been operating normally, and the service has remained stable. Additional information has been shared directly with the customers affected by the incident.
[Elevate] Partial outage of the Elevate Application
Affected: Apps
Timeline · 4 updates
- investigating Jul 10, 2026, 11:23 AM UTC
We are experiencing an ongoing intermittent outage affecting the Elevate App. We have contacted the 3rd party host provider and they are working on solving it.
- identified Jul 10, 2026, 11:32 AM UTC
The 3rd party provider has applied a mitigation that should resolved the problem temporarily, while they are investigate the root cause.
- monitoring Jul 10, 2026, 12:00 PM UTC
The mitigation made by the 3rd party provider resolved the problem. We will continue by monitor it closely for some time..
- resolved Jul 10, 2026, 12:48 PM UTC
The 3rd party provider has resolved the issue.
[Engage] Degraded API performance
Affected: API
Timeline · 4 updates
Engage - issues with registration forms redirection not working
Affected: Other
Timeline · 6 updates
- investigating Jun 02, 2026, 01:44 PM UTC
We are seeing issues with short-URLs in reg forms not redirecting properly. This is being investigated.
- investigating Jun 02, 2026, 02:00 PM UTC
The issue is limited to links to registration forms sent via SMS.
- identified Jun 02, 2026, 02:32 PM UTC
The issue has been identified and a fix is currently being tested before hotfix can be deployed.
- monitoring Jun 02, 2026, 03:56 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 02, 2026, 04:17 PM UTC
This incident has been resolved.
- postmortem Jun 15, 2026, 07:37 AM UTC
### **Summary** On 2 June 2026, we identified an issue where short links used in SMS campaigns did not redirect users to the intended destination. Instead, recipients were redirected to the login screen. The issue was resolved the same day. ### **Customer impact** The issue affected customers using short links in SMS campaigns, including links to registration forms and mobile swipes. The impact period was approximately 15:40–18:17 CEST. ### **Root cause** A code change introduced in the release on 2 June changed how short link redirects were handled. As a result, some SMS short links redirected to the login screen instead of the intended page. ### **Mitigation** A hotfix was developed, verified, and deployed to production. The fix was confirmed working in production before the incident was marked as resolved. ### **Next steps** We have updated the relevant test coverage and will continue improving end-to-end testing for features using short links.
[Engage] Issues with displaying Design Studio messages
Affected: Messaging
Timeline · 6 updates
Elevate Classification Issue
Affected: API
Timeline · 2 updates
- identified May 22, 2026, 07:40 AM UTC
We currently have a problem with classification of new or changed product data. Already existing data is unaffected. Investigation to resolve the issue is ongoing.
- resolved May 22, 2026, 02:01 PM UTC
The classification issue has been fixed. New and changed product data is now being processed again. We are working through the backlog, so classification for some recently added products may take some time to complete.
Engage - FTP server issues
Affected: FTP
Timeline · 3 updates
Voyado Engage - Performance degradation affecting a subset of customers
Affected: APIMessagingAutomations
Timeline · 4 updates
- investigating Apr 09, 2026, 09:38 AM UTC
The issue with intermittent degraded performance from yesterday has returned, the remediations made yesterday seems not to be sufficient. Investigation ongoing.
- investigating Apr 09, 2026, 12:41 PM UTC
We are currently seeing that system performance has stabilized following the recurrence of yesterday’s issue. We are continuing the investigation to identify the root cause and is actively testing additional measures to fully resolve the problem. Further updates will follow as we progress.
- monitoring Apr 09, 2026, 02:41 PM UTC
We are currently seeing stable system performance since 12:30. The issue causing intermittent degraded performance appears to be mitigated, and we are continuing to monitor closely.
- resolved Apr 10, 2026, 11:13 AM UTC
Resolved: Following earlier performance degradation, all services have been operating normally since yesterday. We will continue to monitor to ensure stability.
Voyado Engage- Performance degradation affecting a subset of customers
Affected: APIMessagingAutomations
Timeline · 3 updates
- investigating Apr 08, 2026, 08:49 AM UTC
The issue with intermittent degraded performance from yesterday has returned, the remediations made yesterday seems not to be sufficient. Investigation ongoing.
- monitoring Apr 08, 2026, 03:37 PM UTC
Following actions taken to address the issue, we are seeing improvements in system performance and stability. We will continue to monitor closely to ensure the situation remains stable.
- resolved Apr 09, 2026, 08:27 AM UTC
All services are now operating normally. We will continue to monitor to ensure stability.
Engage - Vipps integration issues
Affected: Other
Timeline · 3 updates
[Engage] Incorrect timestamp format in Delta Share exports
Affected: Other
Timeline · 3 updates
Elevate 3 API partially unavailable
Affected: API
Timeline · 2 updates
- investigating Feb 10, 2026, 09:33 AM UTC
Elevate 3 API partially unavailable. We are currenty investigating the issue.
- resolved Feb 10, 2026, 09:37 AM UTC
This incident has been resolved.
App unavailable
Affected: Apps
Timeline · 3 updates
- investigating Feb 03, 2026, 01:39 PM UTC
We are currently investigating this issue.
- resolved Feb 03, 2026, 02:36 PM UTC
This incident has been resolved.
- postmortem Feb 06, 2026, 03:32 PM UTC
A recent network configuration update unintentionally interrupted communication between the Elevate App backend and a subset of Elevate clusters. Because DNS records were still being served from cache, the change didn’t take effect right away. Once those cached entries expired, the loss of connectivity surfaced. This timing gap made it harder to connect the incident to the earlier change, which extended our troubleshooting and recovery time.
Voyado telecommunications outage for incoming calls
Affected: Other services
Timeline · 2 updates
- identified Jan 28, 2026, 08:03 AM UTC
We have been alerted by our provider that they are having an issue with our telephony services and we are currently unreachable by phone. Please contact us through https://help.elevate.voyado.com or https://help.engage.voyado.com. You may also email [email protected].
- resolved Jan 28, 2026, 01:14 PM UTC
This has been reported as resolved from our provider. We apologize for any inconvenience caused by the outage.
Engage - FTP unavailable
Affected: FTP
Timeline · 4 updates
[Elevate] Increased response times on various storefront API endpoints
Affected: API
Timeline · 5 updates
- investigating Jan 20, 2026, 10:20 AM UTC
We are currently investigating this issue.
- identified Jan 20, 2026, 10:30 AM UTC
We have identified the issue and are preparing a rollback.
- monitoring Jan 20, 2026, 11:01 AM UTC
The latencies are improving and we continue to monitor the situation. Not all customers were affected.
- resolved Jan 20, 2026, 11:35 AM UTC
This incident has been resolved.
- postmortem Jan 23, 2026, 02:27 PM UTC
A release of Elevate introduced a bug in the calculation of promotion statistics, which caused CPU exhaustion leading to performance degradation of some Storefront endpoints. When noticed, the release was aborted and rollback was made to the previous version. The endpoints primarily affected were the landing-page and the product-page. Not all customers were affected.