Voyado Outage History

### **Summary** On 2 June 2026, we identified an issue where short links used in SMS campaigns did not redirect users to the intended destination. Instead, recipients were redirected to the login screen. The issue was resolved the same day. ### **Customer impact** The issue affected customers using short links in SMS campaigns, including links to registration forms and mobile swipes. The impact period was approximately 15:40–18:17 CEST. ### **Root cause** A code change introduced in the release on 2 June changed how short link redirects were handled. As a result, some SMS short links redirected to the login screen instead of the intended page. ### **Mitigation** A hotfix was developed, verified, and deployed to production. The fix was confirmed working in production before the incident was marked as resolved. ### **Next steps** We have updated the relevant test coverage and will continue improving end-to-end testing for features using short links.

A recent network configuration update unintentionally interrupted communication between the Elevate App backend and a subset of Elevate clusters. Because DNS records were still being served from cache, the change didn’t take effect right away. Once those cached entries expired, the loss of connectivity surfaced. This timing gap made it harder to connect the incident to the earlier change, which extended our troubleshooting and recovery time.

A release of Elevate introduced a bug in the calculation of promotion statistics, which caused CPU exhaustion leading to performance degradation of some Storefront endpoints. When noticed, the release was aborted and rollback was made to the previous version. The endpoints primarily affected were the landing-page and the product-page. Not all customers were affected.

## **Summary** On January 13th, we experienced an issue that temporarily prevented access to the Design Studio for some customers using the Orders module. ## **Customer Impact** Customers with the Orders module enabled and using a specific storage configuration were unable to access data sources and email modules in the Design Studio. Email sending was not affected. ## **Root Cause** The issue was caused by a configuration error that prevented necessary data from loading correctly. ## **Mitigation** We identified the root cause and applied a fix by adjusting the storage setup. Full functionality was restored by 12:14 CET on the same day. ## **Next Steps** To prevent this from happening again, we are improving our internal testing environments and reviewing the need for this specific configuration going forward. We sincerely apologize for the inconvenience this may have caused and appreciate your patience while we worked to resolve the issue.