Voyado Outage History

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Voyado had 32 outages in the last 2 years totaling 952h 32m of downtime — averaging 1.3 incidents per month.

There were 32 Voyado outages since October 8, 2025 totaling 952h 32m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.voyado.com

Minor October 5, 2026

Engage - queue/buildup of some contact events

Detected by Pingoru
Oct 05, 2026, 01:16 PM UTC
Resolved
Oct 06, 2026, 02:09 PM UTC
Duration
1d
Affected: AutomationsOther
Timeline · 6 updates
  1. investigating Oct 05, 2026, 01:16 PM UTC

    There is currently a buildup of messages queued up on one of our processes, this is causing delays to automations triggered by interactions as well as webhooks related to contact events. It is being investigated.

  2. identified Oct 05, 2026, 02:15 PM UTC

    We have identified a likely cause and taken steps to address it. We are now monitoring the results and will continue working on the issue until we can confirm it has been resolved.

  3. monitoring Oct 05, 2026, 03:18 PM UTC

    We are seeing continued progress, with delays gradually decreasing. Delays remain, but we expect the service to recover during the evening. We will continue to monitor the service closely as it recovers.

  4. monitoring Oct 06, 2026, 09:08 AM UTC

    Some delays remain. We currently expect the service to return to normal around 13:00 CEST and will continue to monitor it closely.

  5. monitoring Oct 06, 2026, 12:47 PM UTC

    Unfortunately, some delays remain, but they continue to decrease. We currently expect the service to return to normal in about 30 minutes.

  6. resolved Oct 06, 2026, 02:09 PM UTC

    This incident has been resolved. We have not observed any further delays since around 15:15 CEST.

Read the full incident report →

Minor September 29, 2026

Issues with contact filters for point calculation, automations and messages

Detected by Pingoru
Sep 29, 2026, 08:24 AM UTC
Resolved
Sep 29, 2026, 12:40 PM UTC
Duration
4h 16m
Affected: Web ApplicationMessagingAutomations
Timeline · 4 updates
  1. identified Sep 29, 2026, 08:24 AM UTC

    We have identified an issue with Targeting affecting a subset of customers who use specific contact filters. This may impact point calculation, automations, and messages for affected customers.

  2. identified Sep 29, 2026, 08:39 AM UTC

    A fix is currently being deployed. Impact may continue until the deployment is complete.

  3. monitoring Sep 29, 2026, 09:51 AM UTC

    A fix has been deployed. We're monitoring the result.

  4. resolved Sep 29, 2026, 12:40 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice September 28, 2026

Voyado Engage - Service window - Sundays

Detected by Pingoru
Sep 28, 2026, 09:00 AM UTC
Resolved
Oct 04, 2026, 03:07 AM UTC
Duration
5d 18h
Affected: APIWeb ApplicationMessagingAutomationsFTP3rd Party IntegrationsOther
Timeline · 2 updates
  1. scheduled Sep 28, 2026, 09:00 AM UTC

    Every Sunday at 03:00 CET/CEST we reserve the right to perform scheduled maintenance on our databases. During this time we make sure that the databases are fine tuned and all your data is protected. Normally this won’t affect availability, but some unresponsiveness or degraded performance may be experienced for short periods during the maintenance.

  2. in progress Oct 04, 2026, 01:00 AM UTC

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

Read the full incident report →

Notice September 28, 2026

Voyado Engage - Service window

Detected by Pingoru
Sep 28, 2026, 09:00 AM UTC
Resolved
Sep 29, 2026, 10:11 PM UTC
Duration
1d 13h
Affected: APIWeb ApplicationMessagingAutomationsFTP3rd Party IntegrationsOther
Timeline · 2 updates
  1. scheduled Sep 28, 2026, 09:00 AM UTC

    Every Tuesday at 21:00 CET/CEST we reserve the right to perform scheduled maintenance on Voyado Engage. Normally this won't affect availability at all, but on some rare occasions unresponsiveness or degraded performance may be experienced during the upgrade. We do apologize in advance for any impact on your work and/or availability, but hope that the things we release to production will make it all worth it in the end.

  2. in progress Sep 29, 2026, 07:00 PM UTC

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

Read the full incident report →

Minor September 16, 2026

[Elevate] Duplicate facet value might be shown when selecting a translated facet value

Detected by Pingoru
Sep 16, 2026, 02:29 PM UTC
Resolved
Sep 16, 2026, 04:23 PM UTC
Duration
1h 53m
Affected: API
Timeline · 2 updates
  1. investigating Sep 16, 2026, 02:56 PM UTC

    When a shopper selects a facet value that has a translated label. The response may contain that value twice; once with the correct product count and once marked as selected with a count of 0. Filtering itself works correctly and the correct products are returned. The impact is limited to how the facet value list is presented, which can cause the value to appear duplicated, or not highlighted as selected in your storefront UI. Facet values without translations are not affected.

  2. resolved Sep 16, 2026, 05:35 PM UTC

    This incident has been resolved

Read the full incident report →

Minor September 4, 2026

Voyado - Microsoft 365 (business) delay in delivery

Detected by Pingoru
Sep 04, 2026, 12:39 PM UTC
Resolved
Sep 07, 2026, 06:40 AM UTC
Duration
2d 18h
Affected: Other services
Timeline · 3 updates
  1. investigating Sep 04, 2026, 12:39 PM UTC

    At the moment, there are intermittent issues with email deliveries at Microsofts Exchange Online services. This means that you may see more emails in status "Unknown" for your sendouts than you normally do in Engage. This is a know issue at Microsoft and they are looking into this. Please see here more more information: https://portal.office.com/adminportal/home#/servicehealth (Note that you have to be a 365-admin to be able to access this link) We are also seeing this affecting responses from our support ticketing system not being delivered. If you have sent in tickets and not received any response, you can log in to our help center to check for responses. https://explore.voyado.com

  2. monitoring Sep 04, 2026, 02:31 PM UTC

    Microsoft has acknowledged this issue here: https://x.com/MSFT365Status and we kindly ask our customers to re-visit this page for more updates in this matter.

  3. resolved Sep 07, 2026, 06:40 AM UTC

    The email delivery issues affecting Microsoft Exchange Online on Friday have been resolved later that evening. Microsoft identified the cause as an incorrectly triggered anti-spam throttling rule, and they have confirmed that delivery has returned to normal levels. Emails affected during the incident may have remained in “Unknown” status in Engage until Microsoft processed the queued messages. More information is available in the Microsoft 365 Service Health portal under incident EX1467029. Note: Microsoft 365 administrator access is required.

Read the full incident report →

Critical July 13, 2026

[Engage] - Shopify App Service Disruption

Detected by Pingoru
Jul 13, 2026, 11:00 AM UTC
Resolved
Aug 04, 2026, 10:34 AM UTC
Duration
21d 23h
Affected: Other
Timeline · 4 updates
  1. investigating Jul 13, 2026, 11:00 AM UTC

    We are currently experiencing an issue affecting the Shopify App for all customers. The Shopify App is currently offline due to an ongoing technical issue. We are actively investigating the problem and working to restore service as quickly as possible. We will provide another update as soon as we have more information.

  2. monitoring Jul 13, 2026, 01:56 PM UTC

    A fix has been implemented, and the Shopify App is now back online. We are seeing promising results and are continuing to monitor the platform closely to ensure the service remains stable. Orders and contacts created during the incident will be recovered, but this process will take some time to complete. The following data will not be recovered: * Back in Stock subscribers * Inventory data for Back in Stock * Web tracking data We will provide another update once recovery has been completed or if there are any significant changes.

  3. monitoring Jul 14, 2026, 08:54 AM UTC

    The situation remains stable, and the Shopify App continues to operate normally. We are still working on recovering data from the incident, as well as on long-term remediation to prevent a recurrence. We will provide another update once recovery has been completed or if there are any significant changes.

  4. resolved Aug 04, 2026, 10:34 AM UTC

    The Shopify App has been operating normally, and the service has remained stable. Additional information has been shared directly with the customers affected by the incident.

Read the full incident report →

Major July 10, 2026

[Elevate] Partial outage of the Elevate Application

Detected by Pingoru
Jul 10, 2026, 11:00 AM UTC
Resolved
Jul 10, 2026, 12:48 PM UTC
Duration
1h 48m
Affected: Apps
Timeline · 4 updates
  1. investigating Jul 10, 2026, 11:23 AM UTC

    We are experiencing an ongoing intermittent outage affecting the Elevate App. We have contacted the 3rd party host provider and they are working on solving it.

  2. identified Jul 10, 2026, 11:32 AM UTC

    The 3rd party provider has applied a mitigation that should resolved the problem temporarily, while they are investigate the root cause.

  3. monitoring Jul 10, 2026, 12:00 PM UTC

    The mitigation made by the 3rd party provider resolved the problem. We will continue by monitor it closely for some time..

  4. resolved Jul 10, 2026, 12:48 PM UTC

    The 3rd party provider has resolved the issue.

Read the full incident report →

Major June 2, 2026

Engage - issues with registration forms redirection not working

Detected by Pingoru
Jun 02, 2026, 01:44 PM UTC
Resolved
Jun 02, 2026, 04:17 PM UTC
Duration
2h 33m
Affected: Other
Timeline · 6 updates
  1. investigating Jun 02, 2026, 01:44 PM UTC

    We are seeing issues with short-URLs in reg forms not redirecting properly. This is being investigated.

  2. investigating Jun 02, 2026, 02:00 PM UTC

    The issue is limited to links to registration forms sent via SMS.

  3. identified Jun 02, 2026, 02:32 PM UTC

    The issue has been identified and a fix is currently being tested before hotfix can be deployed.

  4. monitoring Jun 02, 2026, 03:56 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Jun 02, 2026, 04:17 PM UTC

    This incident has been resolved.

  6. postmortem Jun 15, 2026, 07:37 AM UTC

    ### **Summary** On 2 June 2026, we identified an issue where short links used in SMS campaigns did not redirect users to the intended destination. Instead, recipients were redirected to the login screen. The issue was resolved the same day. ### **Customer impact** The issue affected customers using short links in SMS campaigns, including links to registration forms and mobile swipes. The impact period was approximately 15:40–18:17 CEST. ### **Root cause** A code change introduced in the release on 2 June changed how short link redirects were handled. As a result, some SMS short links redirected to the login screen instead of the intended page. ### **Mitigation** A hotfix was developed, verified, and deployed to production. The fix was confirmed working in production before the incident was marked as resolved. ### **Next steps** We have updated the relevant test coverage and will continue improving end-to-end testing for features using short links.

Read the full incident report →

Minor May 22, 2026

Elevate Classification Issue

Detected by Pingoru
May 22, 2026, 07:40 AM UTC
Resolved
May 22, 2026, 02:01 PM UTC
Duration
6h 20m
Affected: API
Timeline · 2 updates
  1. identified May 22, 2026, 07:40 AM UTC

    We currently have a problem with classification of new or changed product data. Already existing data is unaffected. Investigation to resolve the issue is ongoing.

  2. resolved May 22, 2026, 02:01 PM UTC

    The classification issue has been fixed. New and changed product data is now being processed again. We are working through the backlog, so classification for some recently added products may take some time to complete.

Read the full incident report →

Minor April 9, 2026

Voyado Engage - Performance degradation affecting a subset of customers

Detected by Pingoru
Apr 09, 2026, 09:38 AM UTC
Resolved
Apr 10, 2026, 11:13 AM UTC
Duration
1d 1h
Affected: APIMessagingAutomations
Timeline · 4 updates
  1. investigating Apr 09, 2026, 09:38 AM UTC

    The issue with intermittent degraded performance from yesterday has returned, the remediations made yesterday seems not to be sufficient. Investigation ongoing.

  2. investigating Apr 09, 2026, 12:41 PM UTC

    We are currently seeing that system performance has stabilized following the recurrence of yesterday’s issue. We are continuing the investigation to identify the root cause and is actively testing additional measures to fully resolve the problem. Further updates will follow as we progress.

  3. monitoring Apr 09, 2026, 02:41 PM UTC

    We are currently seeing stable system performance since 12:30. The issue causing intermittent degraded performance appears to be mitigated, and we are continuing to monitor closely.

  4. resolved Apr 10, 2026, 11:13 AM UTC

    Resolved: Following earlier performance degradation, all services have been operating normally since yesterday. We will continue to monitor to ensure stability.

Read the full incident report →

Minor April 8, 2026

Voyado Engage- Performance degradation affecting a subset of customers

Detected by Pingoru
Apr 08, 2026, 08:49 AM UTC
Resolved
Apr 09, 2026, 08:27 AM UTC
Duration
23h 38m
Affected: APIMessagingAutomations
Timeline · 3 updates
  1. investigating Apr 08, 2026, 08:49 AM UTC

    The issue with intermittent degraded performance from yesterday has returned, the remediations made yesterday seems not to be sufficient. Investigation ongoing.

  2. monitoring Apr 08, 2026, 03:37 PM UTC

    Following actions taken to address the issue, we are seeing improvements in system performance and stability. We will continue to monitor closely to ensure the situation remains stable.

  3. resolved Apr 09, 2026, 08:27 AM UTC

    All services are now operating normally. We will continue to monitor to ensure stability.

Read the full incident report →

Notice February 10, 2026

Elevate 3 API partially unavailable

Detected by Pingoru
Feb 10, 2026, 08:13 AM UTC
Resolved
Feb 10, 2026, 09:33 AM UTC
Duration
1h 20m
Affected: API
Timeline · 2 updates
  1. investigating Feb 10, 2026, 09:33 AM UTC

    Elevate 3 API partially unavailable. We are currenty investigating the issue.

  2. resolved Feb 10, 2026, 09:37 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical February 3, 2026

App unavailable

Detected by Pingoru
Feb 03, 2026, 01:39 PM UTC
Resolved
Feb 03, 2026, 02:36 PM UTC
Duration
57m
Affected: Apps
Timeline · 3 updates
  1. investigating Feb 03, 2026, 01:39 PM UTC

    We are currently investigating this issue.

  2. resolved Feb 03, 2026, 02:36 PM UTC

    This incident has been resolved.

  3. postmortem Feb 06, 2026, 03:32 PM UTC

    A recent network configuration update unintentionally interrupted communication between the Elevate App backend and a subset of Elevate clusters. Because DNS records were still being served from cache, the change didn’t take effect right away. Once those cached entries expired, the loss of connectivity surfaced. This timing gap made it harder to connect the incident to the earlier change, which extended our troubleshooting and recovery time.

Read the full incident report →

Notice January 28, 2026

Voyado telecommunications outage for incoming calls

Detected by Pingoru
Jan 28, 2026, 08:03 AM UTC
Resolved
Jan 28, 2026, 01:14 PM UTC
Duration
5h 11m
Affected: Other services
Timeline · 2 updates
  1. identified Jan 28, 2026, 08:03 AM UTC

    We have been alerted by our provider that they are having an issue with our telephony services and we are currently unreachable by phone. Please contact us through https://help.elevate.voyado.com or https://help.engage.voyado.com. You may also email [email protected].

  2. resolved Jan 28, 2026, 01:14 PM UTC

    This has been reported as resolved from our provider. We apologize for any inconvenience caused by the outage.

Read the full incident report →

Minor January 20, 2026

[Elevate] Increased response times on various storefront API endpoints

Detected by Pingoru
Jan 20, 2026, 10:20 AM UTC
Resolved
Jan 20, 2026, 11:35 AM UTC
Duration
1h 14m
Affected: API
Timeline · 5 updates
  1. investigating Jan 20, 2026, 10:20 AM UTC

    We are currently investigating this issue.

  2. identified Jan 20, 2026, 10:30 AM UTC

    We have identified the issue and are preparing a rollback.

  3. monitoring Jan 20, 2026, 11:01 AM UTC

    The latencies are improving and we continue to monitor the situation. Not all customers were affected.

  4. resolved Jan 20, 2026, 11:35 AM UTC

    This incident has been resolved.

  5. postmortem Jan 23, 2026, 02:27 PM UTC

    A release of Elevate introduced a bug in the calculation of promotion statistics, which caused CPU exhaustion leading to performance degradation of some Storefront endpoints. When noticed, the release was aborted and rollback was made to the previous version. The endpoints primarily affected were the landing-page and the product-page. Not all customers were affected.

Read the full incident report →

Minor January 13, 2026

[Engage] Design Studio: Issues with Design Studio and Data Sources

Detected by Pingoru
Jan 13, 2026, 08:34 AM UTC
Resolved
Jan 13, 2026, 11:17 AM UTC
Duration
2h 43m
Affected: Web Application
Timeline · 4 updates
  1. identified Jan 13, 2026, 08:34 AM UTC

    We are currently experiencing issues affecting a subset of customers when using Design Studio and emails with Data sources. Emails with an existing Data source are sent as usual, but it is currently not possible to add a Data source to new emails, and Starter modules are not loading. We are actively working to resolve the issue.

  2. identified Jan 13, 2026, 09:24 AM UTC

    We have identified the issue and prepared a fix, which is currently being tested and prepared for deployment.

  3. resolved Jan 13, 2026, 11:17 AM UTC

    This incident has been resolved.

  4. postmortem Jan 14, 2026, 03:28 PM UTC

    ## **Summary** On January 13th, we experienced an issue that temporarily prevented access to the Design Studio for some customers using the Orders module. ## **Customer Impact** Customers with the Orders module enabled and using a specific storage configuration were unable to access data sources and email modules in the Design Studio. Email sending was not affected. ## **Root Cause** The issue was caused by a configuration error that prevented necessary data from loading correctly. ## **Mitigation** We identified the root cause and applied a fix by adjusting the storage setup. Full functionality was restored by 12:14 CET on the same day. ## **Next Steps** To prevent this from happening again, we are improving our internal testing environments and reviewing the need for this specific configuration going forward. We sincerely apologize for the inconvenience this may have caused and appreciate your patience while we worked to resolve the issue.

Read the full incident report →