Vonage API experienced a critical incident on June 12, 2026 affecting Verify V2 and Messages API and 1 more component, lasting 4h 35m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 12, 2026, 01:59 PM UTC
Our monitoring system has alerted us to a potential service issue which may impact your WhatsApp, Messenger and even Verify Traffic. We are alerting customers immediately while our engineering teams investigate. If there is a customer impact, it is likely to be affecting the following products: Messages API Verify API We aim to provide an update on our investigation within 1 hour. Please see this article - https://api.support.vonage.com/hc/en-us/articles/6749696044828-Vonage-API-Support-Incident-Handling - for an explanation of our approach to publishing incidents.
- identified Jun 12, 2026, 03:01 PM UTC
Following the service interruption reported by our third party service provider, we are monitoring the impact to some Vonage services, which may have impacted the following: Messages API: WhatsApp, Messenger traffic. WhatsApp Template Management API Verify: Verify flows with WhatsApp only. Our third party has identified the issue and applied initial mitigations. We’ll provide further updates within 1 hour and once full service is restored. Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com
- identified Jun 12, 2026, 03:32 PM UTC
We are continuing to work on a fix for this issue.
- identified Jun 12, 2026, 04:34 PM UTC
Following the service interruption reported by our third party service provider, we are monitoring the impact to some Vonage services, which may have impacted the following: Messages API: WhatsApp, Messenger traffic, WhatsApp Template Management API, WhatsApp Onboarding, Verify: Verify flows with WhatsApp only. Our third party has identified the issue and applied initial mitigations. We’ll provide further updates within 2 hours and once full service is restored. Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com.
- monitoring Jun 12, 2026, 05:14 PM UTC
Thank you for your patience following our third party's reported service interruption earlier today which may have impacted your outbound WhatsApp and Facebook Messenger channels via the Messages API. Customers using the Verify API with the WhatsApp channel are also affected. Our third party has identified the issue and applied initial mitigations, and continues to report early signs of recovery across affected services. We remain engaged with them as recovery continues. We'll provide further updates within 2 hours and once full service is restored. If you have any questions, please contact api.support.vonage.com.
- resolved Jun 12, 2026, 06:35 PM UTC
Vonage services have been fully restored following today's service outage reported by Meta, which began at 2026-06-12 13:34 UTC. Full resolution of the incident has been confirmed by Meta effective 2026-06-12 16:37 UTC. You will receive a formal RFO. Thank you for your patience and understanding as we worked with Meta to restore services as quickly as possible. If you have any questions, please contact api.support.vonage.com.