Vonage API incident
Sweden and Lithuania Voice - Degradation impacting Calls towards all networks affecting subset of Vonage Long Virtual Numbers
Vonage API is currently experiencing a minor incident affecting SMS Europe and Voice Europe, which began 7d ago. The vendor's full update timeline is below.
Affected components
Update timeline
- investigating Sep 28, 2026, 04:06 PM UTC
Please be informed that there is service degradation for inbound and outbound SMS and Voice towards all network affecting Sweden long virtual numbers. The carrier is aware of this issue and investigating the root cause. We will issue an update as soon as more information becomes available. If you have any questions, please contact api.support.vonage.com
- identified Sep 28, 2026, 10:24 PM UTC
We are working with our partners to resolve the local LVN degradation. In the meantime, we suggest using international numbers to mitigate the impact.
- identified Sep 29, 2026, 01:55 PM UTC
We are continuing to work on a fix for this issue.
- identified Sep 29, 2026, 03:20 PM UTC
Be aware the issue also impact using Sweden long virtual numbers calls to Lithuania numbers. We suggest using international numbers to mitigate the impact.
- identified Sep 30, 2026, 08:33 AM UTC
We are continuing to work on a fix for this issue.
- identified Sep 30, 2026, 08:38 AM UTC
Our carrier and operations team are currently working with the suppliers to find a workaround, please note that alternatively you can use an international number to place calls to these destinations. We will provide a more comprehensive update as soon as we have a final solution for the incident. Meanwhile If you have any more questions, please contact api.support.vonage.com
- identified Sep 30, 2026, 07:53 PM UTC
Our carrier and operations team are currently working with the suppliers to find a workaround, please note that alternatively you can use an international number to place calls to these destinations. We will provide a more comprehensive update as soon as we have a final solution for the incident. Meanwhile If you have any more questions, please contact api.support.vonage.com
- identified Oct 01, 2026, 02:46 PM UTC
Initial targeted emails have been sent out to the impacted customer, another round of targeted communication with further guidelines will be sent out by tomorrow to the impacted customers. Please note that alternatively you can use an international number to place calls to these destinations. We will provide a more comprehensive update as soon as we have a final solution for the incident. Meanwhile If you have any more questions, please contact api.support.vonage.com