Vonage API incident
Voice API - WebRTC Service Degradation | APAC Region
Vonage API experienced a minor incident on September 30, 2026 affecting Voice WebRTC, lasting 4h 39m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 30, 2026, 04:59 AM UTC
We are aware of issues that may be impacting your Voice API service - WebRTC calls in the APAC Region. We are working to resolve the issue as soon as possible. We'll provide further updates shortly. Thank you for your patience and understanding. If you have any questions, please contact https://api.support.vonage.com/hc/en-us
- monitoring Sep 30, 2026, 05:55 AM UTC
Vonage Voice API services in the APAC region continue to show signs of recovery following today's interruption in WebRTC services. We'll continue to provide further updates here within 2 hours, and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact api.support.vonage.com.
- resolved Sep 30, 2026, 09:38 AM UTC
Vonage services have been fully restored following today’s service interruption, which began at 2026-09-30 04:18 UTC. Full resolution has been confirmed effective 04:40 UTC. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact api.support.vonage.com.