Vonage API experienced a notice incident on September 30, 2026 affecting Payments & Billing, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Payments & Billing
Update timeline
- resolved Sep 30, 2026, 08:22 PM UTC
We recently identified an issue affecting account balance updates for a subset of customers using Vonage Virtual Numbers. During the period 1-25 September 2026, some usage charges for Vonage Virtual Numbers subscriptions were not reflected in account balances as expected. All affected account balances have now been corrected to accurately reflect usage during the impacted period. If you have any questions, please contact api.support.vonage.com