Vetspire Outage History

Vetspire is up right now

Vetspire had 37 outages in the last 2 years totaling 500h 8m of downtime — averaging 1.5 incidents per month.

There were 37 Vetspire outages since June 5, 2025 totaling 500h 8m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.vetspire.com

Notice May 26, 2026

Intermittent Performance Issues

Detected by Pingoru
May 26, 2026, 02:22 PM UTC
Resolved
May 27, 2026, 01:01 PM UTC
Duration
22h 38m
Timeline · 3 updates
  1. monitoring May 26, 2026, 02:22 PM UTC

    We were experiencing intermittent system performance issues that may have caused some users to be unexpectedly logged out. Our engineering team has identified and mitigated the issue. We are continuing to monitor the system to ensure stability.

  2. monitoring May 27, 2026, 11:41 AM UTC

    We are continuing to monitor the system to ensure stability.

  3. resolved May 27, 2026, 01:01 PM UTC

    This incident has been resolved; however, we will continue to monitor the system to ensure stability.

Read the full incident report →

Notice May 20, 2026

Expiration Dates are not printing on RX label

Detected by Pingoru
May 20, 2026, 06:04 PM UTC
Resolved
May 26, 2026, 02:07 PM UTC
Duration
5d 20h
Affected: Medication Label
Timeline · 4 updates
  1. investigating May 20, 2026, 06:04 PM UTC

    We are investigating an issue were Expiration Dates are not displaying on RX labels. Our team is actively working on this issue.

  2. identified May 21, 2026, 11:06 AM UTC

    We have identified the cause of this issue and are working to implement a fix.

  3. monitoring May 22, 2026, 01:40 PM UTC

    We have released a fix for this issue and are continuing to closely monitor.

  4. resolved May 26, 2026, 02:07 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice May 20, 2026

Toast Error for adding/editing exp date in a medication

Detected by Pingoru
May 20, 2026, 11:00 AM UTC
Resolved
May 20, 2026, 03:41 PM UTC
Duration
4h 41m
Affected: Medication Label
Timeline · 4 updates
  1. investigating May 20, 2026, 03:35 PM UTC

    We are aware of and investigating an issue that when manually adding an expiration date on an RX label produces a Toast error.

  2. identified May 20, 2026, 03:36 PM UTC

    We have identified the cause of this issue and are working to implement a fix.

  3. monitoring May 20, 2026, 03:36 PM UTC

    We have released a fix for this issue and are continuing to closely monitor performance of Vetspire features.

  4. resolved May 20, 2026, 03:41 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice May 6, 2026

Medication Modal: Dose Dropdown units do not match Product "Units of Measurement" list

Detected by Pingoru
May 06, 2026, 12:17 PM UTC
Resolved
May 11, 2026, 11:06 AM UTC
Duration
4d 22h
Affected: Medication Label
Timeline · 5 updates
  1. investigating May 06, 2026, 12:17 PM UTC

    We are currently investigating an issue within the Medication Modal where the Dose dropdown may not display the full list of available units of measurement. Note: This does not affect default units, which continue to display correctly when a product is ordered.

  2. identified May 07, 2026, 11:26 AM UTC

    We have identified the cause of this issue and are working to implement a fix.

  3. identified May 07, 2026, 11:27 AM UTC

    We are continuing to work on a fix for this issue.

  4. identified May 08, 2026, 11:20 AM UTC

    A fix has been deployed to our testing environment and is currently being verified. We will provide a further update once it is ready to be released.

  5. resolved May 11, 2026, 11:06 AM UTC

    This issue has been resolved. If you continue to experience any issues, please log out and back into Vetspire.

Read the full incident report →

Notice May 4, 2026

Loading Delay

Detected by Pingoru
May 04, 2026, 03:08 PM UTC
Resolved
May 04, 2026, 04:20 PM UTC
Duration
1h 12m
Affected: Vetspire API
Timeline · 3 updates
  1. monitoring May 04, 2026, 03:08 PM UTC

    We are aware of an issue involving delays in the UI. A fix has been released and we are monitoring.

  2. monitoring May 04, 2026, 03:47 PM UTC

    We are continuing to monitor for any further issues.

  3. resolved May 04, 2026, 04:20 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 7, 2026

Errors and Limited Access

Detected by Pingoru
Apr 07, 2026, 02:19 PM UTC
Resolved
Apr 07, 2026, 03:57 PM UTC
Duration
1h 37m
Affected: Vetspire UIReportingScheduling
Timeline · 5 updates
  1. investigating Apr 07, 2026, 02:19 PM UTC

    We are investigating reports of limited or unavailable access to the listed Vetspire feature(s). We will update this page once we identify the full impact of this issue.

  2. investigating Apr 07, 2026, 02:45 PM UTC

    We are continuing to investigate. We understand this impacts your workflow and are working to restore full functionality as quickly as possible. We will provide another update as soon as more information becomes available.

  3. investigating Apr 07, 2026, 02:55 PM UTC

    We have implemented a fix to mitigate the impact and are currently seeing a significant reduction in error rates. We are remaining in an investigating state as we monitor the environment and continue to work toward a full resolution. We will provide further updates as we confirm complete stability.

  4. monitoring Apr 07, 2026, 03:08 PM UTC

    We have released a fix for this issue and are continuing to closely monitor performance of Vetspire features. We will update this page when the issue is resolved.

  5. resolved Apr 07, 2026, 03:57 PM UTC

    This incident has been resolved.

Read the full incident report →

Major March 30, 2026

Third-Party AI Provider Anthropic Outage

Detected by Pingoru
Mar 30, 2026, 03:47 PM UTC
Resolved
Mar 30, 2026, 08:30 PM UTC
Duration
4h 43m
Affected: Vetspire AI
Timeline · 4 updates
  1. identified Mar 30, 2026, 03:47 PM UTC

    The third-party AI provider, ANTHROPIC, is currently experiencing an outage that is affecting several PIMS, including Vetspire.

  2. monitoring Mar 30, 2026, 06:26 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Mar 30, 2026, 07:50 PM UTC

    All scribe notes and patient summaries created during the Anthropic's outage were safely stored and have now been processed. Your scribe notes from recordings created during the outage are now ready for review. You can access them by returning to the Encounter page and syncing your notes.

  4. resolved Mar 30, 2026, 08:30 PM UTC

    This incident has been resolved.

Read the full incident report →

Major March 30, 2026

IDEXX IHD and Reference Lab Partial Outage

Detected by Pingoru
Mar 30, 2026, 03:43 PM UTC
Resolved
Apr 01, 2026, 02:27 PM UTC
Duration
1d 22h
Affected: IDEXX VetConnectPlus & In-House Labs
Timeline · 4 updates
  1. identified Mar 30, 2026, 03:43 PM UTC

    IDEXX is currently experiencing an outage that is affecting several PIMS, including Vetspire. Please contact IDEXX for more information

  2. monitoring Mar 30, 2026, 08:13 PM UTC

    IDEXX is reporting that a fix has been implemented and they are monitoring the results.

  3. monitoring Mar 31, 2026, 01:09 AM UTC

    IDEXX has reported that a fix has been implemented, and they are continuing to monitor the results.

  4. resolved Apr 01, 2026, 02:27 PM UTC

    This incident has been marked as resolved by Idexx.

Read the full incident report →

Notice March 7, 2026

Partial IDEXX Outage

Detected by Pingoru
Mar 07, 2026, 04:41 PM UTC
Resolved
Mar 07, 2026, 09:28 PM UTC
Duration
4h 47m
Affected: IDEXX VetConnectPlus & In-House Labs
Timeline · 3 updates
  1. investigating Mar 07, 2026, 04:41 PM UTC

    We are aware that IDEXX is investigating a potential issue affecting lab ordering and lab result generation. Please refer to the IDEXX VetConnect Portal for the most up-to-date information.

  2. monitoring Mar 07, 2026, 07:09 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Mar 07, 2026, 09:28 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 25, 2026

Sporadic Warning Connection Lost Errors while in encounters

Detected by Pingoru
Feb 25, 2026, 07:42 PM UTC
Resolved
Feb 26, 2026, 01:49 AM UTC
Duration
6h 6m
Affected: Encounters
Timeline · 4 updates
  1. investigating Feb 25, 2026, 07:42 PM UTC

    We are aware of and actively investigating an issue where error messages may appear in Encounters.

  2. identified Feb 25, 2026, 08:10 PM UTC

    We have identified the cause of this issue and are working to implement a fix.

  3. monitoring Feb 25, 2026, 09:48 PM UTC

    We have released a fix for this issue and are continuing to closely monitor performance of Vetspire features. We will update this page when the issue is resolved.

  4. resolved Feb 26, 2026, 01:49 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical February 20, 2026

AI Scribe Issue

Detected by Pingoru
Feb 20, 2026, 06:41 PM UTC
Resolved
Feb 20, 2026, 07:12 PM UTC
Duration
30m
Affected: Vetspire AI
Timeline · 2 updates
  1. investigating Feb 20, 2026, 06:41 PM UTC

    We are currently investigating an issue with AI Scribe.

  2. resolved Feb 20, 2026, 07:12 PM UTC

    A fix has been deployed; we are monitoring closely to ensure full recovery.

Read the full incident report →

Minor January 19, 2026

IHD Ordering Delay

Detected by Pingoru
Jan 19, 2026, 04:05 PM UTC
Resolved
Jan 20, 2026, 12:11 PM UTC
Duration
20h 6m
Affected: IDEXX VetConnectPlus & In-House Labs
Timeline · 3 updates
  1. investigating Jan 19, 2026, 04:05 PM UTC

    Idexx is currently experiencing delays related to submitting an in house diagnostic order. Please reach out to them with any questions.

  2. monitoring Jan 19, 2026, 04:22 PM UTC

    Per Idexx, delays in IHD orders are recovering and they are monitoring the recovery.

  3. resolved Jan 20, 2026, 12:11 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical January 13, 2026

3rd Party Outage- Antech

Detected by Pingoru
Jan 13, 2026, 10:45 PM UTC
Resolved
Jan 14, 2026, 11:45 AM UTC
Duration
13h
Affected: Antech
Timeline · 2 updates
  1. investigating Jan 13, 2026, 10:45 PM UTC

    Antech is currently experiencing an outage that is affecting multiple PIMS, including Vetspire. Their customer support can be reached at 1-800-872-1001 for more information

  2. resolved Jan 14, 2026, 11:45 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical December 22, 2025

Antech Outage

Detected by Pingoru
Dec 22, 2025, 01:49 PM UTC
Resolved
Dec 22, 2025, 05:06 PM UTC
Duration
3h 16m
Affected: Antech
Timeline · 2 updates
  1. identified Dec 22, 2025, 01:49 PM UTC

    Antech is currently experiencing an outage that is affecting several PIMS, including Vetspire. Please contact Antech for more information.

  2. resolved Dec 22, 2025, 05:06 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical December 4, 2025

Google Cloud AI Temporary System Outage

Detected by Pingoru
Dec 04, 2025, 05:15 PM UTC
Resolved
Dec 04, 2025, 08:16 PM UTC
Duration
3h
Affected: Vetspire AI
Timeline · 3 updates
  1. identified Dec 04, 2025, 05:15 PM UTC

    Google Cloud Platform, which powers Vetspire AI Scribe, is currently experiencing degraded performance. We will be re-running the failed jobs so that recordings can be accessed later in the day. We will update this page as more information becomes available from Google.

  2. monitoring Dec 04, 2025, 05:55 PM UTC

    AI System performance has been improving, and we have reprocessed all failed Scribe jobs. Users can retrieve their recordings and review their clinical notes. We are continuing to monitor the situation to ensure it is fully resolved.

  3. resolved Dec 04, 2025, 08:16 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor December 3, 2025

SEV 2- Encounter Vitals Weight Type is Defaulting to LBs When Unit Is Blank

Detected by Pingoru
Dec 03, 2025, 03:27 PM UTC
Resolved
Dec 03, 2025, 09:44 PM UTC
Duration
6h 17m
Affected: Encounters
Timeline · 5 updates
  1. investigating Dec 03, 2025, 03:27 PM UTC

    We are investigating reports of limited or unavailable access to the listed Vetspire feature(s). We will update this page once we identify the full impact of this issue. - Patient Weight

  2. investigating Dec 03, 2025, 03:27 PM UTC

    We are continuing to investigate this issue.

  3. identified Dec 03, 2025, 05:25 PM UTC

    We have identified the cause of this issue and are working to implement a fix.

  4. monitoring Dec 03, 2025, 07:16 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Dec 03, 2025, 09:44 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor November 19, 2025

Medication Label: Cursor Lag Detected in Instruction Field

Detected by Pingoru
Nov 19, 2025, 02:57 PM UTC
Resolved
Nov 20, 2025, 12:07 PM UTC
Duration
21h 10m
Affected: Medication Label
Timeline · 4 updates
  1. investigating Nov 19, 2025, 02:57 PM UTC

    We are investigating reports of limited or unavailable access to the listed Vetspire feature(s).

  2. identified Nov 19, 2025, 04:34 PM UTC

    We have identified the cause of this issue and are working to implement a fix.

  3. monitoring Nov 19, 2025, 09:58 PM UTC

    We have implemented a fix for the issue raised earlier today, and will continue to monitor.

  4. resolved Nov 20, 2025, 12:07 PM UTC

    We implemented a fix for the issue raised yesterday regarding prescription labels.

Read the full incident report →

Major November 18, 2025

Antech - Third Party Outage

Detected by Pingoru
Nov 18, 2025, 01:51 PM UTC
Resolved
Nov 18, 2025, 04:35 PM UTC
Duration
2h 44m
Affected: Antech
Timeline · 2 updates
  1. investigating Nov 18, 2025, 01:51 PM UTC

    Antech is currently experiencing an outage that is affecting several PIMS, including Vetspire. Please contact Antech directly for further details.

  2. resolved Nov 18, 2025, 04:35 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 28, 2025

AI Scribe Delayed Response Time

Detected by Pingoru
Oct 28, 2025, 08:14 PM UTC
Resolved
Oct 28, 2025, 09:00 PM UTC
Duration
45m
Affected: Google Cloud Platform Google Compute Engine
Timeline · 2 updates
  1. identified Oct 28, 2025, 08:14 PM UTC

    We are aware of intermittent delayed response time with the AI Scribe due to a Google Cloud compute engine connectivity issue. You may notice a short delay while all recordings are loaded and transcribed. The status page will be updated as more information becomes available from Google.

  2. resolved Oct 29, 2025, 02:16 PM UTC

    This incident has been resolved as of 5:00pm EST 10/28/25

Read the full incident report →

Major October 16, 2025

Third Party Outage: Antech

Detected by Pingoru
Oct 16, 2025, 04:49 PM UTC
Resolved
Oct 16, 2025, 07:56 PM UTC
Duration
3h 6m
Affected: Antech
Timeline · 2 updates
  1. investigating Oct 16, 2025, 04:49 PM UTC

    Antech is currently experiencing an outage that is affecting several PIMS including Vetspire. Antech customer service can be reached at 866-382-6937 for more information.

  2. resolved Oct 16, 2025, 07:56 PM UTC

    Antech has resolved the outage that was affecting Vetspire.

Read the full incident report →

Minor October 1, 2025

SEV1 Unable to Refill Medications - Getting PIN Number box when feature not enabled

Detected by Pingoru
Oct 01, 2025, 02:52 PM UTC
Resolved
Oct 01, 2025, 04:38 PM UTC
Duration
1h 45m
Affected: Vetspire UI
Timeline · 4 updates
  1. investigating Oct 01, 2025, 02:52 PM UTC

    We are currently investigating this issue.

  2. identified Oct 01, 2025, 02:53 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Oct 01, 2025, 03:39 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Oct 01, 2025, 04:38 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 17, 2025

SDF on schedule

Detected by Pingoru
Sep 17, 2025, 04:27 PM UTC
Resolved
Sep 17, 2025, 07:33 PM UTC
Duration
3h 6m
Affected: Vetspire UI
Timeline · 4 updates
  1. investigating Sep 17, 2025, 04:27 PM UTC

    We are aware of an issue with Schedules not loading and producing the Sad Dog Fred (SDF) error. Our team is actively working to identify the root cause and will provide updates as we learn more.

  2. identified Sep 17, 2025, 04:45 PM UTC

    We have identified the cause of the issue with Schedules not loading and producing the Sad Dog Fred (SDF) error.

  3. monitoring Sep 17, 2025, 04:50 PM UTC

    We have addressed the issue with Schedules not loading and producing the Sad Dog Fred (SDF) error. We are currently monitoring to ensure system stability and confirm full resolution.

  4. resolved Sep 17, 2025, 07:33 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 27, 2025

AI Scribe Recordings Not Loading

Detected by Pingoru
Aug 27, 2025, 06:26 PM UTC
Resolved
Aug 27, 2025, 07:00 PM UTC
Duration
34m
Affected: Vetspire UI
Timeline · 4 updates
  1. investigating Aug 27, 2025, 06:26 PM UTC

    We are currently investigating an issue where AI Scribe recordings are not loading. Our team is working to identify the cause and restore functionality.

  2. identified Aug 27, 2025, 06:29 PM UTC

    We have identified the issue, and a fix is in place.

  3. monitoring Aug 27, 2025, 06:30 PM UTC

    We have identified the issue, applied a fix, and are monitoring.

  4. resolved Aug 27, 2025, 07:00 PM UTC

    This incident has been resolved.

Read the full incident report →