Vetspire experienced a minor incident on January 19, 2026 affecting IDEXX VetConnectPlus & In-House Labs, lasting 20h 6m. The incident has been resolved; the full update timeline is below.
Affected components
IDEXX VetConnectPlus & In-House Labs
Update timeline
- investigating Jan 19, 2026, 04:05 PM UTC
Idexx is currently experiencing delays related to submitting an in house diagnostic order. Please reach out to them with any questions.
- monitoring Jan 19, 2026, 04:22 PM UTC
Per Idexx, delays in IHD orders are recovering and they are monitoring the recovery.
- resolved Jan 20, 2026, 12:11 PM UTC
This incident has been resolved.