Resolved after 19 minutes, on October 25, 2026.
Our monitoring processes indicate that some customers confiugred with the Big Commerce connector are experiencing an outage. Vertex’s Production Support team is actively investigating the issue. We will share additional information on the Status page as soon as it is available. If you have any questions, please submit a ticket via the Vertex Community.
Update timeline
- investigating Oct 25, 2026, 05:19 PM UTC
Our monitoring processes indicate that some customers confiugred with the Big Commerce connector are experiencing an outage. Vertex’s Production Support team is actively investigating the issue. We will share additional information on the Status page as soon as it is available. If you have any questions, please submit a ticket via the Vertex Community.
- resolved Oct 25, 2026, 05:38 PM UTC
This incident has been resolved.
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