Verisk Outage History

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Verisk had 28 outages in the last 2 years totaling 362h 40m of downtime — averaging 1.2 incidents per month.

There were 28 Verisk outages since October 16, 2024 totaling 362h 40m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.verisk.com

Critical July 24, 2026

Resolved: Non-federated users experienced intermittent login issues with the ClaimSearch website.

Detected by Pingoru
Jul 24, 2026, 04:47 PM UTC
Resolved
Jul 24, 2026, 06:00 PM UTC
Duration
1h 13m
Affected: ClaimSearch Website
Timeline · 3 updates
  1. investigating Jul 24, 2026, 04:47 PM UTC

    Our technical teams, along with the AWS vendor, are actively troubleshooting the issue to identify the root cause. We appreciate your patience and understanding while we work to resolve it as quickly as possible.

  2. monitoring Jul 24, 2026, 05:46 PM UTC

    Our technical teams have identified the cause of the high system load and have deployed a fix. ClaimSearch website logins are now functioning normally. We will continue to monitor the application's stability to ensure the issue has been fully resolved.

  3. resolved Jul 24, 2026, 06:00 PM UTC

    The incident has been resolved, and the affected services are operating normally. Thank you for your patience and understanding throughout this incident.

Read the full incident report →

Minor July 23, 2026

Resolved : Users experienced slower performance with ClaimSearch website

Detected by Pingoru
Jul 23, 2026, 06:47 PM UTC
Resolved
Jul 23, 2026, 09:03 PM UTC
Duration
2h 16m
Affected: ClaimSearch Website
Timeline · 5 updates
  1. investigating Jul 23, 2026, 06:47 PM UTC

    We're actively investigating the disruption with ClaimSearch webiste and appreciate your patience as we work to identify the root cause.

  2. investigating Jul 23, 2026, 08:10 PM UTC

    Our technical teams are actively working to increase the capacity of the application servers to improve system performance. Thank you for your patience and understanding.

  3. monitoring Jul 23, 2026, 08:35 PM UTC

    Application response times have returned to normal. Our technical teams are actively monitoring the application to ensure services remain stable. Thank you for your patience.

  4. monitoring Jul 23, 2026, 08:36 PM UTC

    We've identified the cause for the ClaimSearch website disruption and are actively working on implementing a solution.

  5. resolved Jul 23, 2026, 09:03 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical June 12, 2026

Resolved: Delays in receiving responses in AFA ClaimSearch

Detected by Pingoru
Jun 12, 2026, 04:50 PM UTC
Resolved
Jun 12, 2026, 09:05 PM UTC
Duration
4h 15m
Affected: Claims Reporting - Web SubmissionClaims Reporting - Integrated Submission - XML
Timeline · 5 updates
  1. investigating Jun 12, 2026, 04:50 PM UTC

    We are currently investigating this issue: we apologize for any inconvenience

  2. monitoring Jun 12, 2026, 05:40 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Jun 12, 2026, 05:41 PM UTC

    We are continuing to monitor for any further issues.

  4. monitoring Jun 12, 2026, 06:03 PM UTC

    We are continuing to monitor for any further issues.

  5. resolved Jun 12, 2026, 09:05 PM UTC

    This incident has been resolved.

Read the full incident report →

Major June 3, 2026

Investigating: Match Reports May Be Experiencing Delays

Detected by Pingoru
Jun 03, 2026, 08:39 PM UTC
Resolved
Jun 04, 2026, 01:17 AM UTC
Duration
4h 38m
Affected: ClaimSearch WebsiteClaimSearch Match Report
Timeline · 2 updates
  1. investigating Jun 03, 2026, 08:39 PM UTC

    Investigating: ClaimSearch Web match reports may be experience delays in posting to the website. We are currently investigating the issue. We apologize for any inconvenience and delays this may cause your processing.

  2. resolved Jun 04, 2026, 01:17 AM UTC

    The potential delays with ClaimSearch Web match reports issue has been resolved. We apologize for any inconvenience

Read the full incident report →

Notice May 22, 2026

Resolved: Claims Page May Experience Some Delays

Detected by Pingoru
May 22, 2026, 03:13 PM UTC
Resolved
May 26, 2026, 07:46 PM UTC
Duration
4d 4h
Affected: Claim ScoringProvider Scoring
Timeline · 5 updates
  1. identified May 22, 2026, 03:13 PM UTC

    Claims Page may be experiencing some delays. If you run into an error, please clear your cache and refresh the page. We appreciate your patience as we work through resolution.

  2. identified May 22, 2026, 03:14 PM UTC

    We are continuing to work on a fix for this issue.

  3. identified May 22, 2026, 03:20 PM UTC

    We are continuing to work on a fix for this issue.

  4. identified May 22, 2026, 03:28 PM UTC

    We are continuing to work on a fix for this issue.

  5. resolved May 26, 2026, 07:46 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice April 16, 2026

Resolved : Data was not fully displaying in the Provider page/scorecard

Detected by Pingoru
Apr 16, 2026, 01:52 PM UTC
Resolved
Apr 16, 2026, 01:52 PM UTC
Duration
—
Affected: Provider Scoring
Timeline · 1 update
  1. resolved Apr 16, 2026, 01:52 PM UTC

    This issue has been resolved. The Providers Page and Scorecard experienced a data load issue yesterday. We resolved the issue however data has not completed loading into the Providers Page and Scorecard, and will finish within the next few hours. Due to this, users may experience temporary incompleteness in their data within the two pages. Provider Scoring Insights is fully functional, and can leveraged as a workaround. We apologize for any inconvenience

Read the full incident report →

Notice March 16, 2026

Resolved: Provider Scoring - No new data since Friday, March 13

Detected by Pingoru
Mar 16, 2026, 01:25 PM UTC
Resolved
Mar 18, 2026, 02:01 PM UTC
Duration
2d
Affected: Provider Scoring
Timeline · 2 updates
  1. identified Mar 16, 2026, 01:25 PM UTC

    The Provider Scoring Service is operational but displayed data may not be up to date. We are currently working to resolve this issue. We apologize for any inconvenience.

  2. resolved Mar 18, 2026, 02:01 PM UTC

    This incident has been resolved. All data in Provider Scoring Insights is up to date. We apologize for any inconvenience.

Read the full incident report →

Major January 20, 2026

Resolved: ClaimSearch Web Login may be unavailable for some users

Detected by Pingoru
Jan 20, 2026, 05:42 PM UTC
Resolved
Jan 20, 2026, 09:47 PM UTC
Duration
4h 4m
Affected: ClaimSearch Website
Timeline · 3 updates
  1. investigating Jan 20, 2026, 05:42 PM UTC

    We are investigating an issue with ClaimSearch Login. Some users may be unable to login. We thank you for your patience while we investigate this issue.

  2. monitoring Jan 20, 2026, 07:06 PM UTC

    Monitoring: A fix has been implemented and we are monitoring the ClaimSearch Services. We apologize for any inconvenience

  3. resolved Jan 20, 2026, 09:47 PM UTC

    The incident with ClaimSearch Web Login has been resolved. We apologize for any inconvenience.

Read the full incident report →

Notice January 14, 2026

Resolved: Potential delay in NCIC Recovery - Active theft notifications

Detected by Pingoru
Jan 14, 2026, 03:03 PM UTC
Resolved
Jan 15, 2026, 08:56 PM UTC
Duration
1d 5h
Affected: NICB
Timeline · 2 updates
  1. monitoring Jan 14, 2026, 03:03 PM UTC

    We are monitoring a delay in processing messages received from the NCIC. This may cause delays for ClaimSearch records getting updated with the accurate NCIC status.

  2. resolved Jan 15, 2026, 08:56 PM UTC

    Resolved: All ClaimSearch records will now reflect an accurate NCIC Status. We apologize for any inconvenience

Read the full incident report →

Major November 19, 2025

Resolved: AFA ClaimSearch Login Issues

Detected by Pingoru
Nov 19, 2025, 03:12 PM UTC
Resolved
Nov 19, 2025, 03:31 PM UTC
Duration
18m
Affected: ClaimSearch Website
Timeline · 2 updates
  1. investigating Nov 19, 2025, 03:12 PM UTC

    We are currently investigating an issue with ClaimSearch Login. We apologize for any inconvenience

  2. resolved Nov 19, 2025, 03:31 PM UTC

    This incident has been resolved. Thank you for your patience during this outage. We apologize for any inconvenience.

Read the full incident report →

Major November 18, 2025

Resolved: Research Hub - Some Searches in Research Hub are temporarily unavailable

Detected by Pingoru
Nov 18, 2025, 02:47 PM UTC
Resolved
Nov 18, 2025, 03:21 PM UTC
Duration
33m
Affected: Research Hub
Timeline · 2 updates
  1. investigating Nov 18, 2025, 02:47 PM UTC

    We are currently investigating the unavailability of some searches within Research Hub. We apologize for any inconvenience

  2. resolved Nov 18, 2025, 03:21 PM UTC

    This incident has been resolved. We apologize for any inconvenience

Read the full incident report →

Minor November 7, 2025

Resolved: We are experiencing degraded performance on an intermittent basis with some AFA ClaimSearch Services

Detected by Pingoru
Nov 07, 2025, 04:13 PM UTC
Resolved
Nov 07, 2025, 05:59 PM UTC
Duration
1h 45m
Affected: ClaimSearch WebsiteClaims Reporting - Web SubmissionResearch Hub
Timeline · 3 updates
  1. investigating Nov 07, 2025, 04:13 PM UTC

    We apologize for the inconvenience. We are working to identify and resolve this issue.

  2. investigating Nov 07, 2025, 04:58 PM UTC

    We have implemented a fix for the Degraded Performance with ClaimSearch Login and the other services impacted. We apologize for any inconvenience. We are actively monitoring to insure service stability.

  3. resolved Nov 07, 2025, 05:59 PM UTC

    This incident has been resolved.

Read the full incident report →

Major October 20, 2025

Resolved: Some of the AntiFraud Analytics applications are experiencing intermittent downtime. The Casualty Solutions applications continue to function as expected.

Detected by Pingoru
Oct 20, 2025, 03:59 PM UTC
Resolved
Oct 21, 2025, 01:32 PM UTC
Duration
21h 32m
Affected: ClaimSearch WebsiteDiscovery NavigatorClaimSearch Match ReportClaims InquiryClaims Reporting - Web SubmissionClaims Reporting - Integrated Submission - XMLNICBwcPrism
Timeline · 17 updates

Read the full incident report →

Minor August 19, 2025

RESOLVED: ClaimSearch Match and/or Error Reports returned via SFTP may be delayed for some customers

Detected by Pingoru
Aug 19, 2025, 05:25 PM UTC
Resolved
Aug 20, 2025, 06:53 PM UTC
Duration
1d 1h
Affected: Claims Reporting - Integrated Submission - FTP
Timeline · 3 updates
  1. investigating Aug 19, 2025, 05:25 PM UTC

    We are currently investigating this issue. We apologize for any inconvenience

  2. monitoring Aug 19, 2025, 11:26 PM UTC

    We have identified the issue and are working through any backlog. We are monitoring all transmissions for validity. Thank you for your patience and we apologize for any inconvenience.

  3. resolved Aug 20, 2025, 06:53 PM UTC

    RESOLVED: If your company did not receive an FTP Match Response File (CSUSUFOT) yesterday, the file was posted at this morning with an 8/19 date stamp. Today's files were also posted as expected. You may need to run an extra pick-up job to pick up both files. We apologize for any inconvenience

Read the full incident report →

Minor August 5, 2025

Resolved: Liveboards within ClaimSearch Insights are returning Null results

Detected by Pingoru
Aug 05, 2025, 02:40 PM UTC
Resolved
Aug 05, 2025, 10:23 PM UTC
Duration
7h 42m
Affected: ClaimSearch Insights (Dashboards)
Timeline · 3 updates
  1. investigating Aug 05, 2025, 02:40 PM UTC

    This issue is actively being investigated. Thank you for your patience.

  2. identified Aug 05, 2025, 03:56 PM UTC

    The issue has been identified and a fix is being implemented. Thank you for your patience and we apologize for any inconvenience.

  3. resolved Aug 05, 2025, 10:23 PM UTC

    This incident is resolved - thank you for your patience and we apologize for any inconvenience

Read the full incident report →

Minor July 30, 2025

Resolved: Customers may experience potential delays with XML and VCS responses

Detected by Pingoru
Jul 30, 2025, 03:23 PM UTC
Resolved
Jul 30, 2025, 10:22 PM UTC
Duration
6h 59m
Affected: Claims Reporting - Web SubmissionClaims Reporting - Integrated Submission - XML
Timeline · 3 updates
  1. investigating Jul 30, 2025, 03:23 PM UTC

    We are currently investigating an issue delaying Claims Processing. These issues started last evening. We apologize for any inconvenience.

  2. identified Jul 30, 2025, 05:49 PM UTC

    We have identified the issue and are working on implementing a fix. Once the fix is implemented we need to process through the backlog. We do apologize for any inconvenience, and thank you for your continued patience.

  3. resolved Jul 30, 2025, 10:22 PM UTC

    This incident was resolved as of 4:30 PM ET. We apologize for any inconvenience

Read the full incident report →

Minor July 28, 2025

Resolved: ClaimSearch Research Hub Vehicle Sightings Searches are currently unavailable

Detected by Pingoru
Jul 28, 2025, 03:08 PM UTC
Resolved
Jul 28, 2025, 04:34 PM UTC
Duration
1h 25m
Affected: Research Hub
Timeline · 3 updates
  1. investigating Jul 28, 2025, 03:08 PM UTC

    We are currently investigating this issue. We apologize for any inconvenience.

  2. monitoring Jul 28, 2025, 03:41 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jul 28, 2025, 04:34 PM UTC

    This incident has been resolved. We apologize for any inconvenience

Read the full incident report →

Minor July 15, 2025

Resolved: Users may experience potential delays with XML and VCS responses

Detected by Pingoru
Jul 15, 2025, 06:20 PM UTC
Resolved
Jul 16, 2025, 02:36 PM UTC
Duration
20h 16m
Affected: Claims Reporting - Web SubmissionClaims Reporting - Integrated Submission - XML
Timeline · 4 updates
  1. identified Jul 15, 2025, 06:20 PM UTC

    XML Responses will be delayed up to 30 minutes. Our technical teams have identified the issue, and is implementing a solution to fully restore service - We apologize for any inconvenience.

  2. monitoring Jul 15, 2025, 06:51 PM UTC

    A fix has been implemented and queue depth is coming down. We will continue to monitor and send an update when all queues have been cleared. We apologize for any inconvenience

  3. monitoring Jul 15, 2025, 08:34 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved Jul 16, 2025, 02:36 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice May 15, 2025

Resolved: Customers may Experience Login Issues with ClaimSearch Website

Detected by Pingoru
May 15, 2025, 05:15 PM UTC
Resolved
May 15, 2025, 01:00 PM UTC
Duration
—
Timeline · 1 update
  1. resolved May 15, 2025, 05:15 PM UTC

    Our Technical team has identified the issue and are currently backed out the update that caused the issue. The teams are actively monitoring system stability to ensure continued performance. Thank you for your understanding.

Read the full incident report →

Notice May 13, 2025

Resolved : Research Hub Public Records Searches were unavailable

Detected by Pingoru
May 13, 2025, 12:00 PM UTC
Resolved
May 13, 2025, 12:00 PM UTC
Duration
—
Timeline · 1 update
  1. resolved May 13, 2025, 01:47 PM UTC

    Research Hub is currently experiencing an outage associated with the public records products within the People/Basic Search, Assets, Businesses, and Directly Assistance sections as well as the Vehicle Search in the Vehicle Data section. We are actively working to fix the issue.

Read the full incident report →

Critical May 1, 2025

Resolved: Login Issues with ClaimSearch Website and XML Web Service processing

Detected by Pingoru
May 01, 2025, 03:36 PM UTC
Resolved
May 01, 2025, 06:58 PM UTC
Duration
3h 21m
Affected: ClaimSearch Website
Timeline · 4 updates
  1. investigating May 01, 2025, 03:36 PM UTC

    We’re investigating a potential login issue with the ClaimSearch website, and XML Web Service processing. Our Technical team is working to resolve it as quickly as possible. Thank you for your patience.

  2. investigating May 01, 2025, 05:02 PM UTC

    Our Technical team has identified a capacity issue and increased the capacity of the impacted services. The teams are actively monitoring system stability to ensure continued performance. Thank you for your understanding.

  3. monitoring May 01, 2025, 05:52 PM UTC

    The fix has been implemented, and our technical teams are continuing to monitor the stability of the application.

  4. resolved May 01, 2025, 06:58 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice April 11, 2025

Resolved: Detailed Billing Reports - Incorrect total amounts

Detected by Pingoru
Apr 11, 2025, 02:55 PM UTC
Resolved
Apr 11, 2025, 10:58 PM UTC
Duration
8h 2m
Affected: Other ClaimSearch Services
Timeline · 2 updates
  1. investigating Apr 11, 2025, 02:55 PM UTC

    We apologize for any inconvenience this is causing. Rest assured, we are treating this with the highest priority and will update you once we've identified the root cause.

  2. resolved Apr 11, 2025, 10:58 PM UTC

    This incident is resolved. we apologize for any inconvenience

Read the full incident report →

Major March 21, 2025

Resolved: Research Hub - Vehicle Search Unavailable

Detected by Pingoru
Mar 21, 2025, 04:21 PM UTC
Resolved
Mar 24, 2025, 01:37 PM UTC
Duration
2d 21h
Affected: Research Hub
Timeline · 2 updates
  1. investigating Mar 21, 2025, 04:21 PM UTC

    We apologize for any inconvenience this is causing. Rest assured, we're continue to treat this with the highest priority and will update you once we've identified the root cause.

  2. resolved Mar 24, 2025, 01:37 PM UTC

    This incident has been resolved. We apologize for any inconvenience.

Read the full incident report →

Minor March 11, 2025

Resolved: Claims Inquiry was intermittently unavailable for some queries

Detected by Pingoru
Mar 11, 2025, 01:33 PM UTC
Resolved
Mar 11, 2025, 01:44 PM UTC
Duration
11m
Affected: Claims Inquiry
Timeline · 2 updates
  1. monitoring Mar 11, 2025, 01:33 PM UTC

    Our Claims Inquiry serviced experienced a service disruption this morning due to a certificate update on our side.

  2. resolved Mar 11, 2025, 01:44 PM UTC

    This issue is resolved. We apologize for any inconvenience.

Read the full incident report →