Verisk incident

Resolved: Customers may experience potential delays with XML and VCS responses

Minor Resolved View vendor source →

Verisk experienced a minor incident on July 30, 2025 affecting Claims Reporting - Web Submission and Claims Reporting - Integrated Submission - XML, lasting 6h 59m. The incident has been resolved; the full update timeline is below.

Started
Jul 30, 2025, 03:23 PM UTC
Resolved
Jul 30, 2025, 10:22 PM UTC
Duration
6h 59m
Detected by Pingoru
Jul 30, 2025, 03:23 PM UTC

Affected components

Claims Reporting - Web SubmissionClaims Reporting - Integrated Submission - XML

Update timeline

  1. investigating Jul 30, 2025, 03:23 PM UTC

    We are currently investigating an issue delaying Claims Processing. These issues started last evening. We apologize for any inconvenience.

  2. identified Jul 30, 2025, 05:49 PM UTC

    We have identified the issue and are working on implementing a fix. Once the fix is implemented we need to process through the backlog. We do apologize for any inconvenience, and thank you for your continued patience.

  3. resolved Jul 30, 2025, 10:22 PM UTC

    This incident was resolved as of 4:30 PM ET. We apologize for any inconvenience