Verisk incident

RESOLVED: ClaimSearch Match and/or Error Reports returned via SFTP may be delayed for some customers

Minor Resolved View vendor source →

Verisk experienced a minor incident on August 19, 2025 affecting Claims Reporting - Integrated Submission - FTP, lasting 1d 1h. The incident has been resolved; the full update timeline is below.

Started
Aug 19, 2025, 05:25 PM UTC
Resolved
Aug 20, 2025, 06:53 PM UTC
Duration
1d 1h
Detected by Pingoru
Aug 19, 2025, 05:25 PM UTC

Affected components

Claims Reporting - Integrated Submission - FTP

Update timeline

  1. investigating Aug 19, 2025, 05:25 PM UTC

    We are currently investigating this issue. We apologize for any inconvenience

  2. monitoring Aug 19, 2025, 11:26 PM UTC

    We have identified the issue and are working through any backlog. We are monitoring all transmissions for validity. Thank you for your patience and we apologize for any inconvenience.

  3. resolved Aug 20, 2025, 06:53 PM UTC

    RESOLVED: If your company did not receive an FTP Match Response File (CSUSUFOT) yesterday, the file was posted at this morning with an 8/19 date stamp. Today's files were also posted as expected. You may need to run an extra pick-up job to pick up both files. We apologize for any inconvenience