Veriff Outage History

Veriff had 12 outages in the last 2 years totaling 12h 49m of downtime — averaging 0.5 incidents per month.

There were 12 Veriff outages since September 10, 2025 totaling 12h 49m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.veriff.com

Minor August 31, 2026

Our service is experiencing issues

Detected by Pingoru: Aug 31, 2026, 08:46 PM UTC
Resolved: Aug 31, 2026, 10:08 PM UTC
Duration: 1h 22m

Affected: Verification DecisionsVerification DecisionsVerification Decisions

Timeline · 4 updates

identified Aug 31, 2026, 08:46 PM UTC

We are currently investigating potential degraded performance with Verification Decisions. Our team is working on identifying root cause of the issue that is contributing to delayed decisions and will provide an update shortly.
identified Aug 31, 2026, 09:18 PM UTC

We are investigating degraded performance affecting Verification Decisions for a small subset of verifications in the US region. Our team has identified the contributing issue and redirected new traffic to a healthy environment. A limited number of in-progress verifications in the US region may experience delayed decisions. We will provide an update shortly.
monitoring Aug 31, 2026, 09:55 PM UTC

A fix has been implemented and we are monitoring the results.
resolved Aug 31, 2026, 10:08 PM UTC

This incident has been resolved.

Read the full incident report →

Notice August 26, 2026

Retrospective Update - Intermittent errors in the verification flow

Detected by Pingoru: Aug 26, 2026, 04:46 PM UTC
Resolved: Aug 26, 2026, 04:46 PM UTC
Duration: —

Affected: End User FlowVerification Decisions

Timeline · 1 update

resolved Aug 26, 2026, 04:46 PM UTC

Between approximately 16:18 and 16:40 UTC on 26 Aug 2026, a subset of end users may have encountered intermittent errors or slowness while completing the verification flow. Our team identified the issue and applied a fix, after which the service recovered. The verification flow is now operating normally. We are continuing to monitor and will investigate to prevent recurrence.

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Notice July 21, 2026

Retrospective Update: Watchlist Screening Results

Detected by Pingoru: Jul 21, 2026, 11:37 AM UTC
Resolved: Jul 21, 2026, 11:37 AM UTC
Duration: —

Affected: WebhooksWebhooks

Timeline · 1 update

resolved Jul 21, 2026, 11:37 AM UTC

Between 2026-07-20 14:50 UTC and 2026-07-20 16:30 UTC, an incident at a third-party provider caused degraded performance for the delivery of Watchlist Screening (PEP and Sanctions) webhooks. During this period, Watchlist Screening results could not be generated, and the corresponding webhook notifications were not delivered for a small subset of affected sessions. This incident was isolated exclusively to the third-party provider; Veriff's core identity verification and decision-making capabilities were not impacted. The third-party service has since returned to normal operation and Watchlist Screening webhook delivery has resumed. Affected sessions can be reprocessed for the Watchlist Screening (PEP & Sanctions) check, after which results will be available via webhook, the Public API, and Veriff Hub/ Station.

Read the full incident report →

Notice June 11, 2026

Retrospective Update

Detected by Pingoru: Jun 11, 2026, 05:38 PM UTC
Resolved: Jun 11, 2026, 05:38 PM UTC
Duration: —

Affected: Verification Decisions

Timeline · 1 update

resolved Jun 11, 2026, 05:38 PM UTC

Between 2026-06-11 11:10 and 2026-06-11 14h50, Auto Decision Time experienced degraded performance. The issue was identified and resolved by our team before this notification was published. System metrics have returned to normal and all services are operational.

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Major March 12, 2026

Monitoring

Detected by Pingoru: Mar 12, 2026, 05:30 AM UTC
Resolved: Mar 12, 2026, 06:06 AM UTC
Duration: 35m

Affected: APIEnd User FlowWebhooksVeriff Station

Timeline · 3 updates

monitoring Mar 12, 2026, 06:00 AM UTC

We’ve deployed a fix, but to be safe we’re keeping an eye on everything.
monitoring Mar 12, 2026, 06:02 AM UTC

We are continuing to monitor for any further issues.
resolved Mar 12, 2026, 06:06 AM UTC

Phew, it’s all good now! Everything is working smoothly once again. If anything still seems not working properly, please clear your browser cache and cookies for the Veriff page and try again. For anything else, please contact us. Sorry for the inconvenience!

Read the full incident report →

Minor February 12, 2026

INE/CURP validation decision unavailable

Detected by Pingoru: Feb 12, 2026, 09:45 AM UTC
Resolved: Feb 12, 2026, 01:25 PM UTC
Duration: 3h 40m

Affected: APIAPIAPIVerification DecisionsVerification DecisionsVerification Decisions

Timeline · 3 updates

investigating Feb 12, 2026, 09:45 AM UTC

Hello! We would like to notify you that our INE/CURP validation service is experiencing issues, due to which the INE/CURP validation results cannot be received via webhooks, or fetched using our public API We would like to highlight that the INE/CURP validation is still being made for submitted sessions, and we will do our best to retroactively make the validation results available Apologies for the inconvenience caused and we will keep you updated!
identified Feb 12, 2026, 09:47 AM UTC

We have identified the root cause of the issue and doing our best to resolve it
resolved Feb 12, 2026, 01:25 PM UTC

Hello! The incident was resolved, we will work on retroactively sending the INE/CURP validation results to affected customers

Read the full incident report →

Minor January 27, 2026

Component downtime

Detected by Pingoru: Jan 27, 2026, 01:40 AM UTC
Resolved: Jan 27, 2026, 02:56 AM UTC
Duration: 1h 16m

Affected: Verification Decisions

Timeline · 5 updates

investigating Jan 27, 2026, 01:40 AM UTC

We are currently experiencing an issue with one of our components, which may impact session decision times. We are investigating the root cause and actively working to resolve the issue.
investigating Jan 27, 2026, 01:40 AM UTC

We are continuing to investigate this issue.
identified Jan 27, 2026, 01:58 AM UTC

The issue has been identified and a fix is being deployed.
monitoring Jan 27, 2026, 02:01 AM UTC

A fix has been implemented and we are monitoring the result.
resolved Jan 27, 2026, 02:56 AM UTC

This incident has been resolved.

Read the full incident report →

Minor January 26, 2026

Manual reviews delay

Detected by Pingoru: Jan 26, 2026, 09:58 AM UTC
Resolved: Jan 26, 2026, 10:14 AM UTC
Duration: 15m

Affected: Verification DecisionsVerification DecisionsVerification Decisions

Timeline · 3 updates

monitoring Jan 26, 2026, 09:58 AM UTC

Hello! We want to inform you that due to an internal incident, manual decision making is delayed. A rollback was already made and we are monitoring the situation, the expected queue cleanup time is approximately 5-7 minutes. We will keep you posted
monitoring Jan 26, 2026, 09:58 AM UTC

We are continuing to monitor for any further issues.
resolved Jan 26, 2026, 10:14 AM UTC

Hello! We want to inform you that the incident was successfully resolved, and the manual verification queue has stabilised. Decision times should return to normal from this point forward. We bring our apologies for any inconvenience caused!

Read the full incident report →

Minor October 29, 2025

Service Disruption - Self-Serve Verification Platform

Detected by Pingoru: Oct 29, 2025, 01:36 PM UTC
Resolved: Oct 29, 2025, 12:30 PM UTC
Duration: —

Timeline · 1 update

resolved Oct 29, 2025, 01:36 PM UTC

We experienced a service disruption affecting the Self-Serve customers. During the 20-minute period, customers may have experienced delays or inability to process identity verification requests. This incident has been resolved, and the root cause is identified. For anything else, please contact us. Sorry for the inconvenience!

Read the full incident report →

Minor October 27, 2025

Elevated decision response times

Detected by Pingoru: Oct 27, 2025, 06:25 PM UTC
Resolved: Oct 27, 2025, 08:50 PM UTC
Duration: 2h 24m

Affected: Verification DecisionsVerification Decisions

Timeline · 4 updates

investigating Oct 27, 2025, 06:25 PM UTC

We are experiencing a delay in our decision-making process, which in turn is impacting the verification time.
identified Oct 27, 2025, 08:42 PM UTC

The issue has been identified and a fix is being implemented.
monitoring Oct 27, 2025, 08:49 PM UTC

A fix has been implemented and we are monitoring the results.
resolved Oct 27, 2025, 08:50 PM UTC

This incident has been resolved.

Read the full incident report →

Notice October 21, 2025

Station currently unavailable

Detected by Pingoru: Oct 21, 2025, 07:33 AM UTC
Resolved: Oct 21, 2025, 08:42 AM UTC
Duration: 1h 9m

Affected: Veriff Station

Timeline · 4 updates

identified Oct 21, 2025, 07:33 AM UTC

Hello. We want to notify you that Station (https://station.veriff.com/login) is currently unavailable as a result of recent maintenance. Access to service is is expected to recover within next 30 minutes. We will continue to monitor the situation and let you know once access recovers Sorry for any inconvenience this may cause!
monitoring Oct 21, 2025, 07:33 AM UTC

A fix has been implemented and we are monitoring the results.
monitoring Oct 21, 2025, 07:41 AM UTC

We are continuing to monitor for any further issues.
resolved Oct 21, 2025, 08:42 AM UTC

This incident has been resolved.

Read the full incident report →

Minor October 6, 2025

Identified

Detected by Pingoru: Oct 06, 2025, 12:30 PM UTC
Resolved: Oct 06, 2025, 02:34 PM UTC
Duration: 2h 4m

Affected: Veriff StationVeriff StationVeriff Station

Timeline · 4 updates

identified Oct 06, 2025, 12:30 PM UTC

We’ve discovered the cause of the problem - now we’re working hard to get the fix deployed to live as soon as possible! Sorry for the inconvenience!
identified Oct 06, 2025, 01:35 PM UTC

We are continuing to work on a fix for this issue.
monitoring Oct 06, 2025, 01:35 PM UTC

Ta-da! The fix is out! We’ve deployed a fix, but to be safe we’re keeping an eye on everything.
resolved Oct 06, 2025, 02:34 PM UTC

Phew, it’s all good now! Everything is working smoothly once again. If anything still seems not working properly, please clear your browser cache and cookies for the Veriff page and try again. For anything else, please contact us. Sorry for the inconvenience!

Read the full incident report →