Veriff incident

Retrospective Update - Intermittent errors in the verification flow

Notice Resolved View vendor source →

Veriff experienced a notice incident on August 26, 2026 affecting End User Flow and Verification Decisions, lasting —. The incident has been resolved; the full update timeline is below.

Started
Aug 26, 2026, 04:46 PM UTC
Resolved
Aug 26, 2026, 04:46 PM UTC
Duration
—
Detected by Pingoru
Aug 26, 2026, 04:46 PM UTC

Affected components

End User FlowVerification Decisions

Update timeline

  1. resolved Aug 26, 2026, 04:46 PM UTC

    Between approximately 16:18 and 16:40 UTC on 26 Aug 2026, a subset of end users may have encountered intermittent errors or slowness while completing the verification flow. Our team identified the issue and applied a fix, after which the service recovered. The verification flow is now operating normally. We are continuing to monitor and will investigate to prevent recurrence.