Veriff incident

INE/CURP validation decision unavailable

Minor Resolved View vendor source →
Started
Feb 12, 2026, 09:45 AM UTC
Resolved
Feb 12, 2026, 01:25 PM UTC
Duration
3h 40m
Detected by Pingoru
Feb 12, 2026, 09:45 AM UTC

Affected components

APIAPIAPIVerification DecisionsVerification DecisionsVerification Decisions

Update timeline

  1. investigating Feb 12, 2026, 09:45 AM UTC

    Hello! We would like to notify you that our INE/CURP validation service is experiencing issues, due to which the INE/CURP validation results cannot be received via webhooks, or fetched using our public API We would like to highlight that the INE/CURP validation is still being made for submitted sessions, and we will do our best to retroactively make the validation results available Apologies for the inconvenience caused and we will keep you updated!

  2. identified Feb 12, 2026, 09:47 AM UTC

    We have identified the root cause of the issue and doing our best to resolve it

  3. resolved Feb 12, 2026, 01:25 PM UTC

    Hello! The incident was resolved, we will work on retroactively sending the INE/CURP validation results to affected customers

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