Veriff incident

Elevated decision response times

Minor Resolved View vendor source →

Veriff experienced a minor incident on October 27, 2025 affecting Verification Decisions and Verification Decisions, lasting 2h 24m. The incident has been resolved; the full update timeline is below.

Started
Oct 27, 2025, 06:25 PM UTC
Resolved
Oct 27, 2025, 08:50 PM UTC
Duration
2h 24m
Detected by Pingoru
Oct 27, 2025, 06:25 PM UTC

Affected components

Verification DecisionsVerification Decisions

Update timeline

  1. investigating Oct 27, 2025, 06:25 PM UTC

    We are experiencing a delay in our decision-making process, which in turn is impacting the verification time.

  2. identified Oct 27, 2025, 08:42 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Oct 27, 2025, 08:49 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Oct 27, 2025, 08:50 PM UTC

    This incident has been resolved.