Veriff experienced a minor incident on August 31, 2026 affecting Verification Decisions and Verification Decisions and 1 more component, lasting 1h 22m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Aug 31, 2026, 08:46 PM UTC
We are currently investigating potential degraded performance with Verification Decisions. Our team is working on identifying root cause of the issue that is contributing to delayed decisions and will provide an update shortly.
- identified Aug 31, 2026, 09:18 PM UTC
We are investigating degraded performance affecting Verification Decisions for a small subset of verifications in the US region. Our team has identified the contributing issue and redirected new traffic to a healthy environment. A limited number of in-progress verifications in the US region may experience delayed decisions. We will provide an update shortly.
- monitoring Aug 31, 2026, 09:55 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 31, 2026, 10:08 PM UTC
This incident has been resolved.