Veriff experienced a minor incident on January 26, 2026 affecting Verification Decisions and Verification Decisions and 1 more component, lasting 15m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Jan 26, 2026, 09:58 AM UTC
Hello! We want to inform you that due to an internal incident, manual decision making is delayed. A rollback was already made and we are monitoring the situation, the expected queue cleanup time is approximately 5-7 minutes. We will keep you posted
- monitoring Jan 26, 2026, 09:58 AM UTC
We are continuing to monitor for any further issues.
- resolved Jan 26, 2026, 10:14 AM UTC
Hello! We want to inform you that the incident was successfully resolved, and the manual verification queue has stabilised. Decision times should return to normal from this point forward. We bring our apologies for any inconvenience caused!