Veriff experienced a minor incident on January 27, 2026 affecting Verification Decisions, lasting 1h 16m. The incident has been resolved; the full update timeline is below.
Affected components
Verification Decisions
Update timeline
- investigating Jan 27, 2026, 01:40 AM UTC
We are currently experiencing an issue with one of our components, which may impact session decision times. We are investigating the root cause and actively working to resolve the issue.
- investigating Jan 27, 2026, 01:40 AM UTC
We are continuing to investigate this issue.
- identified Jan 27, 2026, 01:58 AM UTC
The issue has been identified and a fix is being deployed.
- monitoring Jan 27, 2026, 02:01 AM UTC
A fix has been implemented and we are monitoring the result.
- resolved Jan 27, 2026, 02:56 AM UTC
This incident has been resolved.