Veriff incident

Our service is experiencing issues

Minor Resolved View vendor source →

Veriff experienced a minor incident on September 12, 2025 affecting Verification Decisions, lasting 1h 11m. The incident has been resolved; the full update timeline is below.

Started
Sep 12, 2025, 08:15 PM UTC
Resolved
Sep 12, 2025, 09:26 PM UTC
Duration
1h 11m
Detected by Pingoru
Sep 12, 2025, 08:15 PM UTC

Affected components

Verification Decisions

Update timeline

  1. investigating Sep 12, 2025, 08:54 PM UTC

    Hmm. Something seems to be up with verification decision delays. We are checking it out and will update you shortly. Sorry for the inconvenience!

  2. identified Sep 12, 2025, 08:54 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Sep 12, 2025, 09:01 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Sep 12, 2025, 09:26 PM UTC

    This incident has been resolved.