Veriff experienced a minor incident on October 1, 2026 affecting Verification Decisions and Verification Decisions and 1 more component, lasting 2h 19m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 01, 2026, 08:05 AM UTC
We are currently investigating potential degraded performance with Verification Decisions. Our team is working on identifying root cause of the issue that is contributing to delayed decisions and will provide an update shortly.
- identified Oct 01, 2026, 08:19 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Oct 01, 2026, 08:19 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 01, 2026, 10:24 AM UTC
Following a period of successful monitoring, we have confirmed that the issue is fully resolved. System metrics have returned to normal and all services are operational. Thank you for your patience with us.