Updox Outage History

Updox is up right now

Updox had 17 outages in the last 2 years totaling 287h 13m of downtime — averaging 0.7 incidents per month.

There were 17 Updox outages since May 28, 2025 totaling 287h 13m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.updox.com

Minor March 27, 2026

Updox Login Issues (Single Sign On)

Detected by Pingoru
Mar 27, 2026, 05:29 PM UTC
Resolved
Mar 27, 2026, 06:11 PM UTC
Duration
41m
Affected: Updox
Timeline · 3 updates
  1. investigating Mar 27, 2026, 05:29 PM UTC

    Practice Fusion, Dr. Chrono, and PointClickCare users may experience an error with Single Sign On (SSO). We are investigating and will post an update as soon as we have one available. When logging in, please use a private browsing session. We apologize for the inconvenience, if you need any assistance getting logged in, please reach out to Updox Support at https://www.updox.com/support/

  2. monitoring Mar 27, 2026, 06:09 PM UTC

    We have implemented a fix for the Single Sign On error. All systems are operational at this time. We will continue to monitor. If there are no additional occurrences, the status of this incident will be moved to resolved in 30 minutes.

  3. resolved Mar 27, 2026, 06:11 PM UTC

    We have implemented a fix for the Single Sign On error. All systems are operational at this time.

Read the full incident report →

Notice March 18, 2026

Updox Fax Delays

Detected by Pingoru
Mar 18, 2026, 02:41 PM UTC
Resolved
Mar 18, 2026, 05:00 PM UTC
Duration
2h 18m
Affected: Fax
Timeline · 6 updates
  1. investigating Mar 18, 2026, 02:41 PM UTC

    We are experiencing a disruption of service with Updox Fax. We are working with our carrier to restore services as quickly as possible. You may experience issues with inbound fax delays or inability to retrieve fax confirmation pages. Updates will be provided as soon as they become available.

  2. investigating Mar 18, 2026, 03:35 PM UTC

    We are continuing to investigate this issue.

  3. investigating Mar 18, 2026, 03:58 PM UTC

    We are continuing to investigate this issue.

  4. investigating Mar 18, 2026, 03:59 PM UTC

    The cause of the delays has been determined and our carrier has implemented a solution. We will continue to monitor for a full resolution.

  5. monitoring Mar 18, 2026, 04:01 PM UTC

    The cause of the delays has been determined and our carrier has implemented a solution. We will continue to monitor for a full resolution.

  6. resolved Mar 18, 2026, 05:00 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 10, 2026

Updox Inbox

Detected by Pingoru
Mar 10, 2026, 12:04 PM UTC
Resolved
Mar 10, 2026, 01:40 PM UTC
Duration
1h 36m
Affected: Updox
Timeline · 4 updates
  1. investigating Mar 10, 2026, 12:04 PM UTC

    Updox is experiencing a disruption in service with the inbox. Customers may experience errors when uploading, viewing, and sending documents. We are investigating the issue and will post updates every 30 minutes.

  2. investigating Mar 10, 2026, 12:47 PM UTC

    We are continuing to investigate this issue.

  3. investigating Mar 10, 2026, 01:28 PM UTC

    Our team continues to investigate the service interruption with the Updox inbox and we will continue to provide updates every 30 minutes. Thank you for your patience.

  4. resolved Mar 10, 2026, 01:40 PM UTC

    We have implemented a fix for the outage and the issue is resolved. All systems are operational at this time.

Read the full incident report →

Critical February 25, 2026

Updox Central Application

Detected by Pingoru
Feb 25, 2026, 02:06 PM UTC
Resolved
Feb 25, 2026, 03:38 PM UTC
Duration
1h 31m
Affected: Updox Central Application
Timeline · 3 updates
  1. investigating Feb 25, 2026, 02:06 PM UTC

    Updox is experiencing a disruption in service with the Updox Central Application. Updox Central is unable to connect to the server. We are investigating the issue and will post updates every 30 minutes.

  2. identified Feb 25, 2026, 02:49 PM UTC

    Our team has determined the cause of the service interruption with the Updox Central Application and is working on a resolution. We will continue to post updates every 30 minutes. Thank you for your patience.

  3. resolved Feb 25, 2026, 03:38 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 24, 2026

Inbox Slowness

Detected by Pingoru
Feb 24, 2026, 06:02 PM UTC
Resolved
Feb 24, 2026, 07:32 PM UTC
Duration
1h 30m
Affected: Updox
Timeline · 4 updates
  1. investigating Feb 24, 2026, 06:02 PM UTC

    Updox has identified that some users may experience slowness within Application. We are investigating the issue and will post updates every 30 minutes.

  2. investigating Feb 24, 2026, 06:26 PM UTC

    Our team continues to investigate the slowness within Updox and will continue to provide updates every 30 minutes. Thank you for your patience.

  3. monitoring Feb 24, 2026, 07:21 PM UTC

    We have implemented a fix for the slowness issue and the issue is resolved. We will continue to monitor. If there are no additional occurrences, the status of this incident will be moved to resolved in 30 minutes.

  4. resolved Feb 24, 2026, 07:32 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical January 14, 2026

Inbox Not Loading

Detected by Pingoru
Jan 14, 2026, 07:30 PM UTC
Resolved
Jan 14, 2026, 08:31 PM UTC
Duration
1h 1m
Affected: Updox
Timeline · 3 updates
  1. investigating Jan 14, 2026, 07:30 PM UTC

    Updox is experiencing a disruption in service with the inbox and other document folders. Users will see a 'search error' or a blank screen and may not be able to search the address book. We are investigating the issue and will post updates every 30 minutes.

  2. monitoring Jan 14, 2026, 08:06 PM UTC

    We have implemented a fix for the outage and the issue is resolved. All systems are operational at this time. We will continue to monitor. If there are no additional occurrences, the status of this incident will be moved to resolved in 30 minutes.

  3. resolved Jan 14, 2026, 08:31 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice December 11, 2025

Updox Customer Support - Phone

Detected by Pingoru
Dec 11, 2025, 07:46 PM UTC
Resolved
Dec 15, 2025, 06:10 PM UTC
Duration
3d 22h
Timeline · 2 updates
  1. identified Dec 11, 2025, 07:46 PM UTC

    We’re experiencing a temporary issue impacting inbound phone calls that may be impacting your ability to reach our Support team. For immediate assistance: Chat with us in-app, our team is ready and standing by. Leave a voicemail (it will create a support ticket and we will be able to return your call) Email us at [email protected] If you leave a voicemail our team will be able to return your phone call. Thank you for your patience as we work through a resolution as quickly as possible.

  2. resolved Dec 15, 2025, 06:10 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice November 25, 2025

Updox Customer Support

Detected by Pingoru
Nov 25, 2025, 02:54 PM UTC
Resolved
Nov 25, 2025, 09:29 PM UTC
Duration
6h 35m
Timeline · 2 updates
  1. identified Nov 25, 2025, 02:54 PM UTC

    We are currently unable to receive support requests via voicemail. For the fastest way to reach support, please click on Help from the lower right corner of your Updox inbox to start a live chat. Otherwise, please email [email protected]. Your patience is appreciated as we work to restore our voicemail.

  2. resolved Nov 25, 2025, 09:29 PM UTC

    This incident has been resolved.

Read the full incident report →

Major November 18, 2025

Cloudflare

Detected by Pingoru
Nov 18, 2025, 01:55 PM UTC
Resolved
Nov 18, 2025, 08:55 PM UTC
Duration
6h 59m
Affected: UpdoxSMS Text MessagingQuick Send SMS - Text MessagingUpdox Payments
Timeline · 4 updates
  1. identified Nov 18, 2025, 01:55 PM UTC

    Cloudflare (internet infrastructure) is experiencing a global network outage. This issue may be impacting access to parts of the system. Our system does not leverage Cloudflare directly but many of our integrated third parties do and are showing intermittent impact. Due to this, functionality that relies on third parties may have intermittent errors and/or delays. This is also preventing our support team from accessing certain tools used to support our customers. We are monitoring the situation closely and will update this message with the known list of impacted areas.

  2. identified Nov 18, 2025, 02:15 PM UTC

    Cloudflare (internet infrastructure) is experiencing a global network outage. This issue may be impacting access to parts of the system. Our system does not leverage Cloudflare directly but many of our integrated third parties do and are showing intermittent impact. Due to this, functionality that relies on third parties may have intermittent errors and/or delays. This is also preventing our support team from accessing certain tools used to support our customers. We are monitoring the situation closely and will update this message with the known list of impacted areas.

  3. monitoring Nov 18, 2025, 04:09 PM UTC

    Cloudflare (internet infrastructure) has communicated that they are continuing to monitor the issue. We may continue to experience intermittent issues as systems update across the internet. We will continue to monitor to ensure all systems are back to normal across the day.

  4. resolved Nov 18, 2025, 08:55 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical November 10, 2025

System Unavailable

Detected by Pingoru
Nov 10, 2025, 07:20 PM UTC
Resolved
Nov 10, 2025, 09:03 PM UTC
Duration
1h 43m
Affected: UpdoxVideo ChatPatient Portal
Timeline · 3 updates
  1. investigating Nov 10, 2025, 07:20 PM UTC

    Updox is experiencing a disruption in service. Users may not be able to access the application. We are investigating the issue and will post updates every 30 minutes.

  2. monitoring Nov 10, 2025, 07:34 PM UTC

    We have implemented a fix for the disruption in service and the issue is resolved. All systems are operational at this time. We will continue to monitor. If there are no additional occurrences, the status of this incident will be moved to resolved in 30 minutes.

  3. resolved Nov 10, 2025, 09:03 PM UTC

    This incident has been resolved.

Read the full incident report →

Major November 7, 2025

Updox and Amazing Charts - Login and Patient Portal

Detected by Pingoru
Nov 07, 2025, 08:39 PM UTC
Resolved
Nov 11, 2025, 03:38 PM UTC
Duration
3d 18h
Affected: UpdoxAmazing Charts
Timeline · 4 updates
  1. investigating Nov 07, 2025, 08:39 PM UTC

    Updox is experiencing a disruption in service for a subset of users. Amazing Charts users may not be able to access the Updox application, as well as send items to Patient Portal. We are partnering with Amazing Charts to investigate the issue and we will continue to provide updates as they are available.

  2. investigating Nov 10, 2025, 09:08 PM UTC

    Our team is in communication with Amazing Charts and we continue to partner with them to investigate the issue. We will provide updates as they are available.

  3. investigating Nov 11, 2025, 12:52 PM UTC

    Our team is in communication with Amazing Charts and we continue to partner with them to investigate the issue. We will provide updates as they are available.

  4. resolved Nov 11, 2025, 03:38 PM UTC

    This incident has been resolved. If you need further assistance, please login to Updox and click on Help (in the lower right corner) to start a live chat or email [email protected].

Read the full incident report →

Major November 7, 2025

System Degradation

Detected by Pingoru
Nov 07, 2025, 01:35 PM UTC
Resolved
Nov 07, 2025, 05:30 PM UTC
Duration
3h 55m
Affected: UpdoxFax
Timeline · 6 updates
  1. investigating Nov 07, 2025, 01:35 PM UTC

    Updox is experiencing a disruption in service. Users may not be able to access the application or may experience slowness. We are investigating the issue and will post updates every 30 minutes.

  2. investigating Nov 07, 2025, 02:11 PM UTC

    Our team continues to investigate the service interruption within Updox and we will continue to provide updates every 30 minutes. Thank you for your patience.

  3. identified Nov 07, 2025, 02:44 PM UTC

    Our team has determined the cause of the service interruption within Updox and is working on a resolution. We will continue to post updates every 30 minutes. Thank you for your patience.

  4. identified Nov 07, 2025, 03:49 PM UTC

    Our team has determined the cause of the service interruption within Updox and is working on a resolution. We will continue to post updates every 30 minutes. Thank you for your patience.

  5. monitoring Nov 07, 2025, 05:09 PM UTC

    We have implemented a fix for the disruption in service and the issue is resolved. All systems are operational at this time. We will continue to monitor. If there are no additional occurrences, the status of this incident will be moved to resolved in 30 minutes.

  6. resolved Nov 07, 2025, 05:30 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice October 20, 2025

Live Chat System Outage

Detected by Pingoru
Oct 20, 2025, 04:52 PM UTC
Resolved
Oct 20, 2025, 06:18 PM UTC
Duration
1h 25m
Timeline · 2 updates
  1. identified Oct 20, 2025, 04:52 PM UTC

    Our Live Chat System is currently unavailable. To contact Support, please email [email protected] or visit https://www.updox.com/support/ and fill out the form to open a case. The Updox application and APIs are not affected.

  2. resolved Oct 20, 2025, 06:18 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 10, 2025

Service Degradation

Detected by Pingoru
Oct 10, 2025, 04:24 PM UTC
Resolved
Oct 10, 2025, 05:42 PM UTC
Duration
1h 18m
Affected: UpdoxFax
Timeline · 2 updates
  1. monitoring Oct 10, 2025, 04:24 PM UTC

    We are currently experiencing a service disruption. Users may notice delays in sending and receiving faxes, slower performance when uploading files or attaching documents, and delays when printing. We expect these issues to be resolved within the next 90 minutes and will provide an update once normal service is restored.

  2. resolved Oct 10, 2025, 05:42 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice July 11, 2025

Blank page after login

Detected by Pingoru
Jul 11, 2025, 12:46 PM UTC
Resolved
Jul 11, 2025, 02:08 PM UTC
Duration
1h 21m
Affected: Updox
Timeline · 3 updates
  1. investigating Jul 11, 2025, 12:46 PM UTC

    Updox is experiencing a disruption in service. Users may experience a blank screen after login. We recommend clearing your browser cache to resolve the issue. We are investigating the issue will continue to provide updates every 30 minutes. Thank you for your patience. If further assistance is needed please visit https://www.updox.com/support/ to chat with support.

  2. identified Jul 11, 2025, 01:48 PM UTC

    Our team has determined the cause of the service interruption within the Updox application and is working on a resolution. We will continue to post updates every 30 minutes. Thank you for your patience. For a faster resolution, we recommend clearing your browser cache for All Time to resolve the issue.

  3. resolved Jul 11, 2025, 02:08 PM UTC

    This incident has been resolved.

Read the full incident report →

Major June 23, 2025

Service Disruption

Detected by Pingoru
Jun 23, 2025, 12:36 PM UTC
Resolved
Jun 23, 2025, 01:19 PM UTC
Duration
42m
Affected: Updox
Timeline · 3 updates
  1. investigating Jun 23, 2025, 12:36 PM UTC

    Updox is experiencing a disruption in service. Users may not be able to access Application. We are investigating the issue and will post updates every 30 minutes.

  2. monitoring Jun 23, 2025, 12:59 PM UTC

    We have implemented a fix for the disruption in service and the issue is resolved. All systems are operational at this time. We will continue to monitor. If there are no additional occurrences, the status of this incident will be moved to resolved in 30 minutes.

  3. resolved Jun 23, 2025, 01:19 PM UTC

    This incident has been resolved.

Read the full incident report →