Tuatahi First Fibre incident

Network Outage in Hamilton

Major Resolved View vendor source →

Tuatahi First Fibre experienced a major incident on September 18, 2025 affecting Hamilton Fibre Network, lasting 3h 20m. The incident has been resolved; the full update timeline is below.

Started
Sep 18, 2025, 05:45 PM UTC
Resolved
Sep 18, 2025, 09:05 PM UTC
Duration
3h 20m
Detected by Pingoru
Sep 18, 2025, 05:45 PM UTC

Affected components

Hamilton Fibre Network

Update timeline

  1. identified Sep 18, 2025, 05:45 PM UTC

    A number of customers are affected by an outage this morning. The cause has been identified and the field team are on their to site to begin a fix.

  2. monitoring Sep 18, 2025, 07:00 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Sep 18, 2025, 09:05 PM UTC

    This incident has been resolved.