Tuatahi First Fibre incident

Network Outage in Tauranga

Critical Vendor's status page →

Resolved after 31 days 10 hours, affecting Tauranga Fibre Network, on September 19, 2026.

monitoring Oct 02, 2026, 07:34 AM UTC

A fix has been implemented and we are monitoring the results.

Started: Sep 19, 2026, 03:13 PM UTC
Resolved: Oct 21, 2026, 01:56 AM UTC
Duration: 31d 10h
Detected by Pingoru: Sep 19, 2026, 03:13 PM UTC

Affected components

Tauranga Fibre Network

Update timeline

investigating Sep 19, 2026, 03:13 PM UTC

We are currently investigating an outage in Tauranga affecting a number of customers.
monitoring Sep 19, 2026, 08:11 PM UTC

A fix has been implemented and we are monitoring the results.
monitoring Sep 20, 2026, 02:27 AM UTC

A number of services are still down following the fix that was applied in Tauranga this morning. We are investigating and will provide an update when we have further detail on the issue.
investigating Sep 20, 2026, 02:28 AM UTC

We are currently investigating this issue.
monitoring Sep 20, 2026, 05:00 AM UTC

Services have been restored and we are closely monitoring the Network
monitoring Sep 20, 2026, 09:40 PM UTC

We are continuing to monitor for any further issues.
identified Sep 22, 2026, 11:52 PM UTC

We are continuing to experiencing an outage in Tauranga. A fix is being implemented soon.
monitoring Sep 23, 2026, 04:53 AM UTC

A fix has been implemented and we are monitoring the results.
identified Sep 23, 2026, 05:55 AM UTC

We are continuing to experience outages in Tauranga. A reboot has been performed and a fix implemented.
monitoring Sep 23, 2026, 06:01 AM UTC

Please ignore the last update. There has been no issues in the Tauranga network since 12pm today. We are continuing to monitor the situation.
investigating Sep 28, 2026, 03:23 AM UTC

We are currently investigating an outage in Tauranga.
monitoring Sep 28, 2026, 04:39 AM UTC

A fix has been implemented and we are monitoring the results.
monitoring Sep 28, 2026, 08:19 PM UTC

We are continuing to monitor the network in Tauranga for any outages.
monitoring Oct 01, 2026, 06:30 AM UTC

There was a network outage tonight but it has now cleared. We are continuing to monitor the situation.
identified Oct 02, 2026, 05:12 AM UTC

We have detected a network outage in Tauranga. We have identified the issue and are working to resolve it.
monitoring Oct 02, 2026, 07:34 AM UTC

A fix has been implemented and we are monitoring the results.
resolved Oct 21, 2026, 01:56 AM UTC

This incident has been resolved.

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