Resolved after 2 days 8 hours, affecting Milldale Fibre Network, on October 18, 2025.
All services have been restored, we will continue to monitor closely to ensure everything remains stable
Affected components
Update timeline
- identified Oct 18, 2025, 12:36 AM UTC
There is an outage affecting customers in Milldale. Our field teams have been sent to investigate the issue and further updates will be provided shortly.
- identified Oct 18, 2025, 07:26 PM UTC
Extensive civil work is required to repair the damaged fibre. Work is underway, though we’re unable to provide an ETA at this time due to the complexity of the repairs.
- identified Oct 19, 2025, 12:14 AM UTC
Repair work is in progress, and the estimated time for restoration is 20:00.
- identified Oct 19, 2025, 07:22 PM UTC
Repairs have been more challenging than expected, and the estimated restoration time has been updated to 20:00 on 20 October. We appreciate your patience while our team works to complete the repairs.
- monitoring Oct 20, 2025, 02:17 AM UTC
All services have been restored, we will continue to monitor closely to ensure everything remains stable
- resolved Oct 20, 2025, 09:24 AM UTC
This incident has been resolved.
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