Tuatahi First Fibre incident
Feeder Strike, Multiple Services Offline | Tauranga
Resolved after 21 hours 25 minutes, affecting Tauranga Fibre Network, on August 17, 2025.
Most of the services have been restored. The field team are working to repair the few remaining services tonight.
Affected components
Update timeline
- investigating Aug 17, 2025, 10:35 AM UTC
Engineers are currently investigating an issue impacting a number of end users in Tauranga. We will provide further updates as soon as more information becomes available.
- investigating Aug 17, 2025, 10:44 AM UTC
Fibre Strike has been confirmed, and the field team are being mobilised to repair.
- identified Aug 17, 2025, 12:54 PM UTC
Field team are on site and a repair is being organised. There is currently no ETR however updates will be provided regularly.
- identified Aug 17, 2025, 07:37 PM UTC
Field teams are on site and about to commence the repair of cables impacted by the fibre strike. There is currently no ETR however updates will continue to be provided regularly.
- identified Aug 17, 2025, 09:42 PM UTC
Services are beginning to be restored. Expected restoration time is late afternoon with further updates to follow.
- identified Aug 18, 2025, 02:38 AM UTC
Field teams are continuing to work on site and services are gradually being restored.
- identified Aug 18, 2025, 07:20 AM UTC
Most of the services have been restored. The field team are working to repair the few remaining services tonight.
- resolved Aug 18, 2025, 08:00 AM UTC
This incident has been resolved.
Your product runs on more than Tuatahi First Fibre
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services