Tuatahi First Fibre Outage History
Tuatahi First Fibre partial outage · 1 active incident View live status →Pingoru has recorded 53 incidents for Tuatahi First Fibre: 25 in the last 12 months and 9 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 1 | 4 of 720 (1%) |
| May 2026 | 3 | 18 of 744 (2%) |
| June 2026 | 3 | 338 of 720 (47%) |
| July 2026 | 1 | 2 of 744 (0%) |
| August 2026 | 0 | 0 of 744 (0%) |
| September 2026 | 3 | 313 of 720 (44%) |
| October 2026 | 5 | 134 of 592 (23%) |
Incidents, newest first
Critical June 14, 2025 Whanganui Outage 18h 2m Whanganui Fibre Network
Started Jun 14, 2025, 04:36 AM UTC· resolved Jun 14, 2025, 10:38 PM UTC
- investigating Jun 14, 2025, 04:36 AM UTC
An outage is currently impacting customers in Whanganui. Our engineering team is actively investigating and working to restore service as quickly as possible.
- investigating Jun 14, 2025, 07:45 AM UTC
All services have been restored, we will continue to monitor closely to ensure everything remains stable
- resolved Jun 14, 2025, 10:38 PM UTC
Services have been stable for the past 12 hours. The issue is now fully resolved.
Critical June 12, 2025 Network Outage in Cambridge 2d 10h Cambridge Fibre Network
Started Jun 12, 2025, 10:24 PM UTC· resolved Jun 15, 2025, 09:23 AM UTC
- identified Jun 12, 2025, 10:24 PM UTC
A number of services are experiencing an outage in Cambridge due to a damaged cabinet. The field team are on site and are beginning repairs. There is currently no ETR
- identified Jun 13, 2025, 01:35 AM UTC
The site is being prepared for restoration and the field team are continuing to work on the damaged cabinet.
- identified Jun 13, 2025, 03:32 AM UTC
Work is continuing and some services have begun to be restored. There is currently no ETR however updates will be provided regularly.
- identified Jun 13, 2025, 09:55 AM UTC
Unfortunately due to health and safety risks, restoration efforts have been paused for the evening and will resume at first light tomorrow.
- identified Jun 14, 2025, 04:24 AM UTC
Restoration efforts are ongoing to restore service for the final affected customers.
- resolved Jun 15, 2025, 09:23 AM UTC
The issue is now fully resolved.
Minor May 28, 2025 Network Degradation in Hamilton 12h 4m Hamilton Fibre Network
Started May 28, 2025, 08:33 AM UTC· resolved May 28, 2025, 08:38 PM UTC
- investigating May 28, 2025, 08:33 AM UTC
We are currently investigating service degradation in Hamilton.
- monitoring May 28, 2025, 08:42 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 28, 2025, 08:38 PM UTC
This incident has been resolved.
Critical May 15, 2025 Network outage in Milldale 1d 9h Milldale Fibre Network
Started May 15, 2025, 10:49 AM UTC· resolved May 16, 2025, 08:32 PM UTC
- investigating May 15, 2025, 10:49 AM UTC
A large number of customers in Milldale have lost service. We are investigating and will provide an update when we have more information.
- identified May 15, 2025, 02:02 PM UTC
The issue has been identified and the field team is working on a plan to fix the damaged cable. Work will then begin to resolve the outage.
- identified May 15, 2025, 11:01 PM UTC
The field team are continuing to work on the resolution. There is no ETR at this stage.
- resolved May 16, 2025, 08:32 PM UTC
This incident has been resolved.
Critical May 14, 2025 Network outage in Waitara 3h 15m Waitara Fibre Network
Started May 14, 2025, 06:56 PM UTC· resolved May 14, 2025, 10:12 PM UTC
- investigating May 14, 2025, 06:56 PM UTC
A large number of customers in Waitara have lost service. We are investigating and will provide an update when we have more information.
- investigating May 14, 2025, 07:13 PM UTC
We are continuing to investigate this issue.
- identified May 14, 2025, 09:19 PM UTC
The issue has been identified and field teams are working to repair the network this morning.
- resolved May 14, 2025, 10:12 PM UTC
This incident has been resolved.
Major March 20, 2025 Network Outage in Te Awamutu 1d 1h Te Awamutu Fibre Network
Started Mar 20, 2025, 05:34 AM UTC· resolved Mar 21, 2025, 06:55 AM UTC
- investigating Mar 20, 2025, 05:34 AM UTC
There is currently a network outage in Te Awamutu. Field teams are heading to site to investigate the issue now.
- identified Mar 20, 2025, 07:44 AM UTC
The fault has been identified and a plan to fix it is being implemented. Unfortunately due to the location and the Health and Safety risks work cannot begin to restore the fault until the morning. Further updates will be provided once the field teams return and prep the site for the fix.
- identified Mar 20, 2025, 06:53 PM UTC
The field team have returned to site and are preparing the area for the repairs.
- identified Mar 20, 2025, 10:45 PM UTC
Repairs are underway and proceeding well. We have no ETR at this time. Additional updates will be provided upon progress of the repair works.
- identified Mar 21, 2025, 01:45 AM UTC
The field team are continuing to work and restoration of services should begin later this afternoon.
- identified Mar 21, 2025, 05:43 AM UTC
Services are beginning to restore and will continue to do so until the fault is fixed.
- resolved Mar 21, 2025, 06:55 AM UTC
This incident has been resolved.
Major March 20, 2025 Network Outage in Ngāruawāhia 17h 43m Ngaruawahia Fibre Network
Started Mar 20, 2025, 01:09 AM UTC· resolved Mar 20, 2025, 06:52 PM UTC
- investigating Mar 20, 2025, 01:09 AM UTC
A large number of customers in Ngāruawāhia have lost service. We are investigating and will provide an update when we have more information.
- identified Mar 20, 2025, 02:17 AM UTC
The issue has been identified and the field team is working on a plan onsite to fix the damaged underground cable. More updates to follow this afternoon once work begins to restore the damage.
- identified Mar 20, 2025, 03:35 AM UTC
The field team are continuing to work onsite and have begun repairs. Services will gradually begin to be restored.
- identified Mar 20, 2025, 07:42 AM UTC
The field teams are continuing to work throughout the night to restore services.
- resolved Mar 20, 2025, 06:52 PM UTC
This incident has been resolved.
Critical March 17, 2025 Network outage in Ōmokoroa and Katikati 4h 29m Katikati Fibre Network, Omokoroa Fibre Network
Started Mar 17, 2025, 08:37 PM UTC· resolved Mar 18, 2025, 01:07 AM UTC
- investigating Mar 17, 2025, 08:37 PM UTC
There is a large scale outage affecting customers in Ōmokoroa and Katikati. Our field team has been sent to investigate the issue and further updates wiill be provided shortly.
- investigating Mar 17, 2025, 10:14 PM UTC
We have identified the cause of the outage as a fibre strike in the area. Site evaluations are continuing and a plan is being developed for restoration of services.
- identified Mar 17, 2025, 10:15 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Mar 18, 2025, 01:07 AM UTC
This incident has been resolved.
Critical February 28, 2025 Network outage in Motuoapa 6h 19m Motuoapa Fibre Network
Started Feb 28, 2025, 12:55 AM UTC· resolved Feb 28, 2025, 07:14 AM UTC
- investigating Feb 28, 2025, 12:55 AM UTC
A large number of customers in Motuoapa have lost service. We are investigating and will provide an update when we have more information.
- investigating Feb 28, 2025, 12:57 AM UTC
We are continuing to investigate this issue.
- identified Feb 28, 2025, 03:52 AM UTC
We have identified an issue with our Active Roadside Cabinet (ARC). Our Field Team is on their way with the necessary spares to rectify the issue. They will arrive on-site at 530pm, to carry out repairs
- monitoring Feb 28, 2025, 05:30 AM UTC
The repair work has been completed and all services restored. We will monitor further to ensure stability.
- resolved Feb 28, 2025, 07:14 AM UTC
The repair work was completed successfully and all impacted services are now back online. If you continue to experience issues with your fibre broadband connection, please contact your service provider.