Tuatahi First Fibre Outage History
Tuatahi First Fibre partial outage · 1 active incident View live status →Pingoru has recorded 53 incidents for Tuatahi First Fibre: 25 in the last 12 months and 9 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 1 | 4 of 720 (1%) |
| May 2026 | 3 | 18 of 744 (2%) |
| June 2026 | 3 | 338 of 720 (47%) |
| July 2026 | 1 | 2 of 744 (0%) |
| August 2026 | 0 | 0 of 744 (0%) |
| September 2026 | 3 | 313 of 720 (44%) |
| October 2026 | 5 | 131 of 589 (22%) |
Incidents, newest first
Major October 22, 2026 Network Outage in Hawkes Bay 4h 14m Hastings Fibre Network, Napier Fibre Network
Started Oct 22, 2026, 01:55 AM UTC· resolved Oct 22, 2026, 06:09 AM UTC
- identified Oct 22, 2026, 01:55 AM UTC
There has been damage to the aerial fibre in the area that the team have had to wait while the pole was replaced. Repairs have begun and services should start coming up over the next few hours.
- resolved Oct 22, 2026, 06:09 AM UTC
This incident has been resolved.
Major October 21, 2026 Emergency Work In Hamilton West 2d 5h Hamilton Fibre Network
Started Oct 21, 2026, 10:57 PM UTC· resolved Oct 24, 2026, 04:02 AM UTC
- identified Oct 21, 2026, 10:57 PM UTC
There is emergency work required today to fix other fibres affected by the outage yesterday. Services will need to be taken down and repaired over the course of the day.
- identified Oct 22, 2026, 06:10 AM UTC
Field teams are continuing to blow and repair the damaged fibre. Attempts are being made to complete the work tonight with the worst case being tomorrow morning.
- identified Oct 22, 2026, 08:06 PM UTC
The field team are back onsite this morning repairing damaged fibre. They might take down some services over the course of the day to repair the degraded fibre.
- identified Oct 23, 2026, 09:27 AM UTC
The field team will return to site tomorrow to continue permanent repairs.
- resolved Oct 24, 2026, 04:02 AM UTC
This incident has been resolved.
Major October 21, 2026 Network Outage in Hamilton 7h 55m Hamilton Fibre Network
Started Oct 21, 2026, 02:00 AM UTC· resolved Oct 21, 2026, 09:55 AM UTC
- investigating Oct 21, 2026, 02:00 AM UTC
A fibre strike has been reported in the Western region of Hamilton. Field teams are heading to site now to investigate the damage.
- identified Oct 21, 2026, 03:35 AM UTC
The field team are on-site and have located the damage. Work has begun to prepare the fibre for repair.
- identified Oct 21, 2026, 07:04 AM UTC
Field teams are continuing to work and have successfully blown through fibres to begin repairs.
- identified Oct 21, 2026, 09:32 AM UTC
The field teams are still on site and services are getting restored currently.
- resolved Oct 21, 2026, 09:55 AM UTC
This incident has been resolved.
Major October 3, 2026 Network Outage in Hastings and Napier 5h 5m Hastings Fibre Network, Napier Fibre Network
Started Oct 03, 2026, 01:03 AM UTC· resolved Oct 03, 2026, 06:08 AM UTC
- investigating Oct 03, 2026, 01:03 AM UTC
There is a small outage in the Napier and Hastings region. The team are currently investigating and the field team are on-site
- resolved Oct 03, 2026, 06:08 AM UTC
There is an outage affecting some customers however it it not within the Tuatahi First Fibre network. Please contact your service provider for updates.
Notice September 23, 2026 Network Outage In Hamilton 16h 3m Hamilton Fibre Network
Started Sep 23, 2026, 06:02 AM UTC· resolved Sep 23, 2026, 10:06 PM UTC
- monitoring Sep 23, 2026, 06:02 AM UTC
There was an outage in the Hamilton area. All services have now been restored but we are monitoring the network device.
- resolved Sep 23, 2026, 10:06 PM UTC
This incident has been resolved.
Critical September 19, 2026 Network Outage in Tauranga 31d 10h Tauranga Fibre Network
Started Sep 19, 2026, 03:13 PM UTC· resolved Oct 21, 2026, 01:56 AM UTC
- investigating Sep 19, 2026, 03:13 PM UTC
We are currently investigating an outage in Tauranga affecting a number of customers.
- monitoring Sep 19, 2026, 08:11 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Sep 20, 2026, 02:27 AM UTC
A number of services are still down following the fix that was applied in Tauranga this morning. We are investigating and will provide an update when we have further detail on the issue.
- investigating Sep 20, 2026, 02:28 AM UTC
We are currently investigating this issue.
- monitoring Sep 20, 2026, 05:00 AM UTC
Services have been restored and we are closely monitoring the Network
- monitoring Sep 20, 2026, 09:40 PM UTC
We are continuing to monitor for any further issues.
- identified Sep 22, 2026, 11:52 PM UTC
We are continuing to experiencing an outage in Tauranga. A fix is being implemented soon.
- monitoring Sep 23, 2026, 04:53 AM UTC
A fix has been implemented and we are monitoring the results.
- identified Sep 23, 2026, 05:55 AM UTC
We are continuing to experience outages in Tauranga. A reboot has been performed and a fix implemented.
- monitoring Sep 23, 2026, 06:01 AM UTC
Please ignore the last update. There has been no issues in the Tauranga network since 12pm today. We are continuing to monitor the situation.
- investigating Sep 28, 2026, 03:23 AM UTC
We are currently investigating an outage in Tauranga.
- monitoring Sep 28, 2026, 04:39 AM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Sep 28, 2026, 08:19 PM UTC
We are continuing to monitor the network in Tauranga for any outages.
- monitoring Oct 01, 2026, 06:30 AM UTC
There was a network outage tonight but it has now cleared. We are continuing to monitor the situation.
- identified Oct 02, 2026, 05:12 AM UTC
We have detected a network outage in Tauranga. We have identified the issue and are working to resolve it.
- monitoring Oct 02, 2026, 07:34 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 21, 2026, 01:56 AM UTC
This incident has been resolved.
Major September 9, 2026 Network Outage in Katikati 1d 16h Katikati Fibre Network
Started Sep 09, 2026, 03:01 AM UTC· resolved Sep 10, 2026, 07:33 PM UTC
- investigating Sep 09, 2026, 03:01 AM UTC
We are currently investigating a network outage affecting parts of Katikati.
- identified Sep 09, 2026, 08:23 AM UTC
The issue has been identified and the field team are beginning work to repair the damaged Fibre cable.
- identified Sep 09, 2026, 11:03 AM UTC
Work has stopped for the night with repairs resuming in the morning.
- identified Sep 09, 2026, 07:40 PM UTC
Techs returned to site early this morning and are continuing work to blow the fibre through.
- identified Sep 09, 2026, 11:35 PM UTC
The field team onsite is still trying to blow fibre. Further updates to come once the fibre repair begins.
- identified Sep 10, 2026, 02:29 AM UTC
Fibre repairs have begun and services should start being restored over the next few hours.
- monitoring Sep 10, 2026, 03:39 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 10, 2026, 07:33 PM UTC
This incident has been resolved.
Minor July 28, 2026 Network Degradation in Waikato 2h 15m Cambridge Fibre Network, Hamilton Fibre Network, Huntly Fibre Network, Kihikihi Fibre Network and 11 more
Started Jul 28, 2026, 02:28 AM UTC· resolved Jul 28, 2026, 04:44 AM UTC
- investigating Jul 28, 2026, 02:28 AM UTC
We are currently investigating network issues in the Waikato region.
- monitoring Jul 28, 2026, 03:12 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 28, 2026, 04:44 AM UTC
This incident has been resolved.
Major June 16, 2026 Network Outage in New Plymouth 2h 1m New Plymouth Fibre Network
Started Jun 16, 2026, 11:14 PM UTC· resolved Jun 17, 2026, 01:15 AM UTC
- investigating Jun 16, 2026, 11:14 PM UTC
We have currently identified and are in the process of resolving a large outage in New Plymouth affecting a number of customers.
- monitoring Jun 16, 2026, 11:25 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 17, 2026, 01:15 AM UTC
This incident has been resolved.
Minor June 16, 2026 Network Performance in Stratford and Waitara 64d 17h Stratford Fibre Network, Waitara Fibre Network
Started Jun 16, 2026, 04:37 AM UTC· resolved Aug 19, 2026, 10:10 PM UTC
- identified Jun 16, 2026, 04:37 AM UTC
Tuatahi First Fibre is currently undertaking a significant network upgrade programme across parts of the Taranaki region. As part of this work, fibre broadband consumers in Stratford and Waitara may experience intermittent performance issues during peak times. We recognise that this may impact your fibre broadband experience and apologise for any inconvenience caused. This upgrade will significantly increase network capacity in the region, helping to improve overall fibre broadband performance. We expect it to be completed by late July 2026. If you are outside of Stratford and Waitara and experiencing service performance issues, please contact your Internet Service Provider directly so a fault can be logged and investigated. We appreciate your patience while this important upgrade work is completed.
- identified Jul 22, 2026, 02:49 AM UTC
We are continuing to work on a fix for this issue.
- resolved Aug 19, 2026, 10:10 PM UTC
The performance issues in the Stratford and Waitara regions are now resolved. If you have any further problems, please contact your retail service provider.
Minor May 25, 2026 Network Outage in Bay of Plenty 1h 54m Katikati Fibre Network, Matapihi Fibre Network, Omokoroa Fibre Network, Papamoa Fibre Network and 3 more
Started May 25, 2026, 08:17 AM UTC· resolved May 25, 2026, 10:12 AM UTC
- identified May 25, 2026, 08:17 AM UTC
There is a number of services experiencing degraded performance in the Bay of Plenty area. The issue has been identified and a fix is currently being implemented.
- resolved May 25, 2026, 10:12 AM UTC
This incident has been resolved.
Minor May 16, 2026 Network Outage in Tauranga and Papamoa 3h 34m Papamoa Fibre Network, Tauranga Fibre Network
Started May 16, 2026, 04:40 AM UTC· resolved May 16, 2026, 08:14 AM UTC
- investigating May 16, 2026, 04:40 AM UTC
We are investigating a service degradation issue in parts of Tauranga and Papa moaned.
- monitoring May 16, 2026, 04:45 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 16, 2026, 08:14 AM UTC
This incident has been resolved.
Critical May 10, 2026 Network Outage in Drury 12h 16m Drury Fibre Network
Started May 10, 2026, 09:40 AM UTC· resolved May 10, 2026, 09:56 PM UTC
- investigating May 10, 2026, 09:40 AM UTC
We are currently investigating an outage in the Drury area.
- monitoring May 10, 2026, 06:33 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 10, 2026, 09:56 PM UTC
This incident has been resolved.
Critical April 13, 2026 Network Outage in Motuoapa 3h 36m Motuoapa Fibre Network
Started Apr 13, 2026, 08:29 PM UTC· resolved Apr 14, 2026, 12:06 AM UTC
- investigating Apr 13, 2026, 08:29 PM UTC
We are currently investigating a network outage in the area.
- monitoring Apr 13, 2026, 09:09 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 14, 2026, 12:06 AM UTC
This incident has been resolved.
Major March 30, 2026 Network Degradation in Whanganui 3h 54m Feilding Fibre Network, Levin Fibre Network, Whanganui Fibre Network
Started Mar 30, 2026, 03:01 AM UTC· resolved Mar 30, 2026, 06:55 AM UTC
- investigating Mar 30, 2026, 03:01 AM UTC
We are currently investigating service degradation issue in Whanganui.
- monitoring Mar 30, 2026, 05:01 AM UTC
Services have now been restored. The team will continue to monitor overnight for any further issues.
- resolved Mar 30, 2026, 06:55 AM UTC
This incident has been resolved.
Critical March 30, 2026 Network Outage in Whanganui 1h 10m Whanganui Fibre Network
Started Mar 30, 2026, 02:59 AM UTC· resolved Mar 30, 2026, 04:10 AM UTC
- investigating Mar 30, 2026, 02:59 AM UTC
We are currently investigating an outage in The Whanganui region.
- resolved Mar 30, 2026, 04:10 AM UTC
This incident has been resolved.
Critical March 20, 2026 Network Outage in Putaruru 3h 34m Putaruru Fibre Network
Started Mar 20, 2026, 10:03 PM UTC· resolved Mar 21, 2026, 01:37 AM UTC
- identified Mar 20, 2026, 10:03 PM UTC
Field teams are onsite working to rectify a local power outage.
- monitoring Mar 20, 2026, 11:17 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Mar 20, 2026, 11:18 PM UTC
We are continuing to monitor for any further issues.
- resolved Mar 21, 2026, 01:37 AM UTC
This incident has been resolved.
Major March 1, 2026 Network outage in Hastings 3h 5m Hastings Fibre Network
Started Mar 01, 2026, 11:02 PM UTC· resolved Mar 02, 2026, 02:07 AM UTC
- investigating Mar 01, 2026, 11:02 PM UTC
We are currently investigating an issue affecting customers in Hastings
- investigating Mar 01, 2026, 11:10 PM UTC
We are continuing to investigate this issue.
- investigating Mar 01, 2026, 11:11 PM UTC
We are continuing to investigate this issue.
- investigating Mar 01, 2026, 11:27 PM UTC
A fix has been implemented, and we will monitor for a period of time to ensure services remain stable.
- resolved Mar 02, 2026, 02:07 AM UTC
This incident has been resolved.
Critical December 11, 2025 Network Outage in Matangi and Tamahere 41m Tamahere/Matangi Fibre Network
Started Dec 11, 2025, 10:10 PM UTC· resolved Dec 11, 2025, 10:52 PM UTC
- identified Dec 11, 2025, 10:10 PM UTC
There is a network outage currently affecting Matangi and Tamahere. The teams are actively working to restore services.
- resolved Dec 11, 2025, 10:52 PM UTC
This incident has been resolved.
Critical October 18, 2025 Network Outage in Milldale 2d 8h Milldale Fibre Network
Started Oct 18, 2025, 12:36 AM UTC· resolved Oct 20, 2025, 09:24 AM UTC
- identified Oct 18, 2025, 12:36 AM UTC
There is an outage affecting customers in Milldale. Our field teams have been sent to investigate the issue and further updates will be provided shortly.
- identified Oct 18, 2025, 07:26 PM UTC
Extensive civil work is required to repair the damaged fibre. Work is underway, though we’re unable to provide an ETA at this time due to the complexity of the repairs.
- identified Oct 19, 2025, 12:14 AM UTC
Repair work is in progress, and the estimated time for restoration is 20:00.
- identified Oct 19, 2025, 07:22 PM UTC
Repairs have been more challenging than expected, and the estimated restoration time has been updated to 20:00 on 20 October. We appreciate your patience while our team works to complete the repairs.
- monitoring Oct 20, 2025, 02:17 AM UTC
All services have been restored, we will continue to monitor closely to ensure everything remains stable
- resolved Oct 20, 2025, 09:24 AM UTC
This incident has been resolved.
Critical September 22, 2025 Network Outage in Tokoroa 3d 9h Tokoroa Fibre Network
Started Sep 22, 2025, 11:39 PM UTC· resolved Sep 26, 2025, 09:20 AM UTC
- investigating Sep 22, 2025, 11:39 PM UTC
There is a large scale outage affecting customers in Tokoroa. Our field teams have been sent to investigate the issue and further updates will be provided shortly.
- identified Sep 23, 2025, 01:46 AM UTC
Field teams have arrived on site and are assessing the damage. A plan will be implemented shortly after the site has been surveyed.
- identified Sep 23, 2025, 03:15 AM UTC
Field teams are continuing to assess the damage and create a restoration plan.
- identified Sep 23, 2025, 06:04 AM UTC
The site requires extensive civil work to begin restoring services which unfortunately wont happen until tomorrow morning. The field teams are remaining onsite and will continue working throughout the night to prepare the site for a smooth and fast restoration of the services tomorrow. Further updates will come tomorrow morning when the civil teams are onsite.
- identified Sep 23, 2025, 09:43 PM UTC
Fault teams are on site working to restore service. Restoration is proving challenging, and we are unable to provide an estimated restoration time at this stage. We will share a further update this afternoon, by which time we expect to have a clearer view of when services will begin to restore.
- identified Sep 24, 2025, 05:43 AM UTC
Field teams are continuing preparations at the site to enable service restoration. Work to restore services is expected to begin this evening, with crews remaining on-site and working overnight to complete the restoration.
- monitoring Sep 24, 2025, 04:25 PM UTC
All services have been restored, we will continue to monitor closely to ensure everything remains stable
- resolved Sep 26, 2025, 09:20 AM UTC
This incident has been resolved.
Major August 17, 2025 Feeder Strike, Multiple Services Offline | Tauranga 21h 25m Tauranga Fibre Network
Started Aug 17, 2025, 10:35 AM UTC· resolved Aug 18, 2025, 08:00 AM UTC
- investigating Aug 17, 2025, 10:35 AM UTC
Engineers are currently investigating an issue impacting a number of end users in Tauranga. We will provide further updates as soon as more information becomes available.
- investigating Aug 17, 2025, 10:44 AM UTC
Fibre Strike has been confirmed, and the field team are being mobilised to repair.
- identified Aug 17, 2025, 12:54 PM UTC
Field team are on site and a repair is being organised. There is currently no ETR however updates will be provided regularly.
- identified Aug 17, 2025, 07:37 PM UTC
Field teams are on site and about to commence the repair of cables impacted by the fibre strike. There is currently no ETR however updates will continue to be provided regularly.
- identified Aug 17, 2025, 09:42 PM UTC
Services are beginning to be restored. Expected restoration time is late afternoon with further updates to follow.
- identified Aug 18, 2025, 02:38 AM UTC
Field teams are continuing to work on site and services are gradually being restored.
- identified Aug 18, 2025, 07:20 AM UTC
Most of the services have been restored. The field team are working to repair the few remaining services tonight.
- resolved Aug 18, 2025, 08:00 AM UTC
This incident has been resolved.
Major July 22, 2025 Whanganui Network incident 3h 13m Whanganui Fibre Network
Started Jul 22, 2025, 01:29 AM UTC· resolved Jul 22, 2025, 04:42 AM UTC
- investigating Jul 22, 2025, 01:29 AM UTC
Engineers are currently investigating an issue impacting a number of end users in Whanganui. We will provide further updates as soon as more information becomes available.
- monitoring Jul 22, 2025, 01:45 AM UTC
Engineers have identified and resolved the issue impacting end users in Whanganui by rebooting a network device. Services have been restored, and engineers will continue to monitor the network to ensure stability.
- resolved Jul 22, 2025, 04:42 AM UTC
This incident has been resolved.
Major June 23, 2025 Network Outage in Wanganui 1d Whanganui Fibre Network
Started Jun 23, 2025, 05:39 AM UTC· resolved Jun 24, 2025, 06:28 AM UTC
- identified Jun 23, 2025, 05:39 AM UTC
Some users are still experiencing outages in Wanganui. Field teams will begin to restore the services from 9pm tonight.
- identified Jun 23, 2025, 09:37 AM UTC
Work began at 9pm to restore the services. The team will continue until all the services have been restored.
- monitoring Jun 23, 2025, 11:31 AM UTC
Work has now been completed and being monitored overnight.
- resolved Jun 24, 2025, 06:28 AM UTC
This incident has been resolved.
Critical June 15, 2025 Network outage in Tauranga 9h 47m Tauranga Fibre Network
Started Jun 15, 2025, 05:23 PM UTC· resolved Jun 16, 2025, 03:10 AM UTC
- investigating Jun 15, 2025, 05:23 PM UTC
A large number of customers in Tauranga have lost service. We are investigating and will provide an update when we have more information.
- monitoring Jun 15, 2025, 05:33 PM UTC
All services have been restored, we will continue to monitor closely to ensure everything remains stable
- resolved Jun 16, 2025, 03:10 AM UTC
As services have remained stable, the issue is now considered fully resolved.