Tricentis Outage History

Status: Investigating The qTest application in the US East (N. Virginia) region (us-east-1) is currently experiencing a complete outage. Our engineering team is actively investigating the issue and working to restore full service as quickly as possible. Updates will be provided as soon as new information is available. Affected components US-EAST-1 | Region 1 (Degraded performance)

Status: Investigating We are actively investigating intermittent performance issues affecting the us-west-2 region. Our team is working to identify the root cause and will provide updates as more information becomes available. Affected components US-WEST-2 | Region 7 (Degraded performance)

Status: Investigating Following the earlier recovery in the us-west-2 region, we are again observing a rapid increase in database connections and renewed performance degradation. As a result, the incident has been reopened. We are actively investigating the recurring behavior and working to stabilize the region. Further updates will follow shortly. Affected components US-WEST-2 | Region 7 (Degraded performance)

Status: Investigating To protect the overall stability of the region, we have temporarily made the Launch application unavailable to customers. This measure is intended to prevent further impact while we continue investigating the root cause. We are actively working on stabilization and will provide further updates shortly. Affected components US-WEST-2 | Region 7 (Degraded performance)

Status: Investigating 🔍 We are currently investigating reports of an issue. Our team is looking into the cause and will provide an update as soon as we have more information. Affected components Australia East (Degraded performance)

Status: Investigating 🔍 We are currently investigating reports of an issue. Our team is looking into the cause and will provide an update as soon as we have more information. • Users and agents may experience intermittent errors when making API calls to the platform. • Sporadic failures affecting API requests to the platform. Affected components US-WEST-2 | Region 7 (Operational) SAP: Europe (Operational) Global (Operational) US-WEST-2 (Partial outage) Australia East (Operational) Canada Central (Operational) EU-CENTRAL-1 | Testim (Operational) West Europe (Operational) East US (Operational) West Europe (Operational) EU-WEST-1 | Region 6 (Operational) US-EAST-1 | Grid (Operational) EU-CENTRAL-1 (Operational) US-EAST-2 | Region 13 (Operational) Australia East (Operational) SAP: East US (Operational) US-EAST-1 | Region 1 (Operational) UK South (Operational) AP-SOUTHEAST-2 | Region 8 (Operational) Japan East (Operational) US-EAST-1 (Operational) East US (Operational) US-EAST-2 (Operational) US-WEST-2 | Testim (Operational) SAP: West Europe (Operational) Global (Operational) EU (Operational)

Status: Investigating 🔍 We are currently investigating reports of various issues related to recent migration. Our team is looking into the cause and will provide an update as soon as we have more information. Affected components US-WEST-2 | Testim (Partial outage)

Status: Investigating We are investigating an issue affecting qTest Manager in the following regions: • EU-West-1 • US-East-1 After applying a navigation tree filter in Test Design, the Test Design page may appear blank. In this state, standard actions such as creating Modules, Test Cases, accessing the Recycle Bin, or using filters may be unavailable. Our engineering team is actively working on identifying the root cause and a resolution. Further updates will be shared as they become available. Affected components EU-WEST-1 | Region 6 (Partial outage) US-EAST-1 | Region 1 (Partial outage)

Status: Investigating 🔍 We are currently investigating reports of an issue with authentication in VisionAI. Our team is looking into the cause and will provide an update as soon as we have more information. Affected components Australia East (Partial outage) East US (Partial outage) West Europe (Partial outage) UK South (Partial outage)