Tricentis incident

Tosca for some new tenants created yesterday is not working

Resolved after 7 days 19 hours, affecting Japan East and Australia East and 1 more, on June 2, 2026.

resolved Jun 10, 2026, 10:45 AM UTC

👀 A fix has been implemented and we are currently monitoring the system to ensure everything is working as expected.

Started
Jun 02, 2026, 03:17 PM UTC
Resolved
Jun 10, 2026, 10:45 AM UTC
Duration
7d 19h
Detected by Pingoru
Jun 02, 2026, 03:17 PM UTC

Affected components

Japan EastAustralia EastCanada CentralEast USAustralia EastEast USWest EuropeWest Europe

Update timeline

  1. investigating Jun 02, 2026, 03:17 PM UTC

    🔍 We are currently investigating reports of an issue with not assigned licence to a new customers. Our team is looking into the cause and will provide an update as soon as we have more information.

  2. identified Jun 02, 2026, 03:22 PM UTC

    🛠️ We have identified the root cause of the issue and are working on a fix. We’ll continue to share updates as we make progress.

  3. monitoring Jun 02, 2026, 05:27 PM UTC

    👀 A fix has been implemented and we are currently monitoring the system to ensure everything is working as expected.

  4. resolved Jun 10, 2026, 10:45 AM UTC

    👀 A fix has been implemented and we are currently monitoring the system to ensure everything is working as expected.

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