Tricentis incident

Tosca Agentic Test Autimation degraded performance

Resolved after 4 days 22 hours, affecting Southeast Asia and Southeast Asia, on July 21, 2026.

resolved Jul 26, 2026, 06:51 AM UTC

✅ The issue has been resolved. All systems are operating normally. Thank you for your patience.

Started
Jul 21, 2026, 07:59 AM UTC
Resolved
Jul 26, 2026, 06:51 AM UTC
Duration
4d 22h
Detected by Pingoru
Jul 21, 2026, 07:59 AM UTC

Affected components

Southeast AsiaSoutheast Asia

Update timeline

  1. investigating Jul 21, 2026, 07:59 AM UTC

    🔍 We are currently investigating reports of an issue. Our team is looking into the cause and will provide an update as soon as we have more information.

  2. identified Jul 21, 2026, 08:20 AM UTC

    🛠️ We have identified the root cause of the issue and are working on a fix. We’ll continue to share updates as we make progress.

  3. monitoring Jul 21, 2026, 06:02 PM UTC

    👀 A fix has been implemented and we are currently monitoring the system to ensure everything is working as expected.

  4. resolved Jul 22, 2026, 07:22 AM UTC

    ✅ The issue has been resolved. All systems are operating normally. Thank you for your patience.

  5. investigating Jul 24, 2026, 07:27 AM UTC

    🔍 We need to reopen this as the issue is seems to be still ongoing. Our team is looking into the cause and will provide an update as soon as we have more information.

  6. monitoring Jul 24, 2026, 11:05 AM UTC

    👀 A fix has been implemented and we are currently monitoring the system to ensure everything is working as expected.

  7. resolved Jul 26, 2026, 06:51 AM UTC

    ✅ The issue has been resolved. All systems are operating normally. Thank you for your patience.

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