Tricentis incident

We are experiencing slowness in EU region

Resolved after 7 days 2 hours, affecting EU-WEST-1, on June 24, 2026.

resolved Jul 01, 2026, 01:50 PM UTC

✅ The issue has been resolved. All systems are operating normally. Thank you for your patience.

Started
Jun 24, 2026, 11:22 AM UTC
Resolved
Jul 01, 2026, 01:50 PM UTC
Duration
7d 2h
Detected by Pingoru
Jun 24, 2026, 11:22 AM UTC

Affected components

EU-WEST-1

Update timeline

  1. investigating Jun 24, 2026, 11:22 AM UTC

    We are seeing elevated response times in the eu-west-1 (EU) region. Our team is investigating the root cause. Further updates will be provided as they become available.

  2. monitoring Jun 24, 2026, 02:45 PM UTC

    We have observed recovery of service performance in the eu-west-1 (EU) region, and response times have returned to normal levels. We have implemented mitigation measures and are continuing to monitor the environment closely to ensure stability. We will provide a final update once we confirm the issue has been fully resolved.

  3. resolved Jun 25, 2026, 11:06 AM UTC

    ✅ The issue has been resolved. All systems are operating normally. Thank you for your patience.

  4. investigating Jun 25, 2026, 12:25 PM UTC

    We are seeing elevated response times in the eu-west-1 (EU) region. Our team is investigating the root cause. Further updates will be provided as they become available.

  5. monitoring Jun 26, 2026, 05:09 PM UTC

    A fix has been implemented and we are currently monitoring the system to ensure everything is working as expected.

  6. resolved Jul 01, 2026, 01:50 PM UTC

    ✅ The issue has been resolved. All systems are operating normally. Thank you for your patience.

Your product runs on more than Tricentis

Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.

Add your stack →