Tricentis experienced a minor incident on June 24, 2026 affecting EU-WEST-1, lasting 7d 2h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 24, 2026, 11:22 AM UTC
Status: Investigating We are seeing elevated response times in the eu-west-1 (EU) region. Our team is investigating the root cause. Further updates will be provided as they become available. Affected components EU-WEST-1 | Region 6 (Degraded performance)
- monitoring Jun 24, 2026, 02:45 PM UTC
Status: Monitoring We have observed recovery of service performance in the eu-west-1 (EU) region, and response times have returned to normal levels. We have implemented mitigation measures and are continuing to monitor the environment closely to ensure stability. We will provide a final update once we confirm the issue has been fully resolved. Affected components EU-WEST-1 | Region 6 (Operational)
- resolved Jun 25, 2026, 11:06 AM UTC
Status: Resolved ✅ The issue has been resolved. All systems are operating normally. Thank you for your patience. Affected components EU-WEST-1 | Region 6 (Operational)
- investigating Jun 25, 2026, 12:25 PM UTC
Status: Investigating We are seeing elevated response times in the eu-west-1 (EU) region. Our team is investigating the root cause. Further updates will be provided as they become available. Affected components EU-WEST-1 | Region 6 (Degraded performance)
- monitoring Jun 26, 2026, 05:09 PM UTC
Status: Monitoring A fix has been implemented and we are currently monitoring the system to ensure everything is working as expected. Affected components EU-WEST-1 | Region 6 (Operational)
- resolved Jul 01, 2026, 01:50 PM UTC
Status: Resolved ✅ The issue has been resolved. All systems are operating normally. Thank you for your patience. Affected components EU-WEST-1 | Region 6 (Operational)