Transporeon Outage History

Started May 28, 2026, 08:12 AM UTC· resolved May 28, 2026, 08:42 AM UTC

1. identified May 28, 2026, 08:12 AM UTC

   Some customers may have experienced degraded performance of the Autonomous Procurement module starting at approximately 9:00 AM CEST on Thursday, May 28th, 2026. Our team is actively working with the highest priority to resolve this incident. We sincerely apologize for any inconvenience this may cause and appreciate your patience. If you have additional questions, please reach out to us at https://support.transporeon.com.

2. resolved May 28, 2026, 08:42 AM UTC

   The incident affecting the Autonomous Procurement module was resolved as of 10:20 CEST on May 28th, 2026. We appreciate your patience and understanding during this incident. If you have additional questions, please reach out to us at https://support.transporeon.com.

Read the full incident report →

Started May 12, 2026, 11:07 AM UTC· resolved May 12, 2026, 12:52 PM UTC

1. identified May 12, 2026, 11:07 AM UTC

   Some carrier customers may have experienced data transmission delays on the Transporeon platform on Tuesday, May 12, 2026, beginning at approximately 11:00 AM CEST. Our team identified the incident and has already implemented a fix. We are currently reprocessing delayed data and closely monitoring the platform’s stability to ensure continued reliable service. Should you require immediate assistance, please contact our support team at https://support.transporeon.com. We sincerely apologize for any inconvenience this may have caused and assure you of our ongoing commitment to resolving this matter promptly and thoroughly.

2. resolved May 12, 2026, 12:52 PM UTC

   Please be informed that full service has been restored, and a period of stability has been observed. All delayed data has been reprocessed. The incident was resolved on our end. We appreciate your patience during this time. Should you need additional information or support, please reach out to us via https://support.transporeon.com. We will be glad to assist you.

Read the full incident report →

Started May 05, 2026, 10:17 AM UTC· resolved May 05, 2026, 02:00 PM UTC

1. investigating May 05, 2026, 10:17 AM UTC

   Some customers may experience degraded performance within the Autonomous Procurement module, specifically affecting the offer generation process, starting from 12:00 PM CEST on Tuesday, May 5th, 2026. Our team is investigating this with high priority. Please note that all other Transporeon modules remain fully operational and unaffected. We will provide updates as our investigation progresses. If you require immediate assistance, please contact our support team at support.transporeon.com. We apologize for any inconvenience caused.

2. monitoring May 05, 2026, 11:40 AM UTC

   We observed a stable period of time for the Autonomous Procurement module from 13:00 CEST on the same day, and performance has returned to normal levels. Our team will continue to closely monitor the situation to ensure ongoing stability. We will provide further updates if necessary. If you experience any issues or require assistance, please contact our support team at support.transporeon.com. We apologize for any inconvenience caused and appreciate your patience.

3. resolved May 05, 2026, 02:00 PM UTC

   The issue affecting the Autonomous Procurement module was resolved as of 15:40 CEST today, May 5, 2026. We appreciate your patience and understanding during this incident. Should you require additional information or support, please visit support.transporeon.com. We are happy to assist you.

Read the full incident report →

Started Apr 29, 2026, 08:13 AM UTC· resolved Apr 29, 2026, 10:38 AM UTC

1. identified Apr 29, 2026, 08:13 AM UTC

   Some carrier customers may have experienced data transmission delays while working on the Transporeon platform on Wednesday, April 29, 2026, starting at approximately 09:30 AM CEST. We are aware of the issue and are currently investigating it with the highest priority. Further updates will be sent as our engineers make progress towards a resolution If you require immediate assistance, please contact our Support team at https://support.transporeon.com. We sincerely apologize for the inconvenience and reassure you of our determination to resolve this issue promptly and accurately.

2. monitoring Apr 29, 2026, 09:28 AM UTC

   We would like to inform that the root cause of the incident affecting data transmission delays for carriers was fixed as of 11:15 AM CEST on April 29, 2026 (same day). We are still working on delayed data reprocessing and monitoring the platform’s stability. We appreciate your understanding and sincerely apologize for any inconvenience caused. If you need additional information or support, please contact us at https://support.transporeon.com. We will be glad to assist you.

3. resolved Apr 29, 2026, 10:38 AM UTC

   Please be informed that full service has been restored, and a period of stability has been observed. All delayed data has been reprocessed. The incident has been resolved on our end, and we appreciate your patience during this time. Should you need additional information or support, please reach out to us via https://support.transporeon.com. We will be glad to assist you.

Read the full incident report →

Started Apr 28, 2026, 12:17 PM UTC· resolved Apr 28, 2026, 12:34 PM UTC

1. monitoring Apr 28, 2026, 12:17 PM UTC

   Some customers may have experienced a brief disruption in availability while using the Transporeon Platform at approximately 14:00 CEST for no longer than 5 minutes on April 28th, 2026. The platform is now fully operational, and you can continue working as usual. We will continue to actively monitor the platform’s status. If you require assistance or have additional questions, please contact support through the usual process at https://support.transporeon.com. We sincerely apologize for any inconvenience this may have caused and assure you of our commitment to resolving the issue promptly and effectively.

2. resolved Apr 28, 2026, 12:34 PM UTC

   The incident causing a brief disruption in the availability of the Transporeon Platform has been resolved, and a period of stability has been observed since 14:05 CEST on April 28th, 2026. We appreciate your understanding and sincerely apologize for any inconvenience caused. If you need additional information or support, please contact us at https://support.transporeon.com. We will be glad to assist you.

Read the full incident report →

Started Apr 28, 2026, 06:12 AM UTC· resolved Apr 28, 2026, 07:14 AM UTC

1. investigating Apr 28, 2026, 06:12 AM UTC

   Some customers may encounter difficulties in working with the Time Slot Management module starting Tuesday 28-Apr, 2026 07:30 CEST. We are aware of the issue and investigating, aiming to resolve this soon. Further updates will be provided as our engineers make progress toward a resolution. If you require immediate assistance, please contact our Support team at https://support.transporeon.com. We sincerely apologize for the inconvenience and assure you of our commitment to resolving this issue promptly and accurately.

2. monitoring Apr 28, 2026, 06:27 AM UTC

   The incident affecting Time Slot Management was resolved at 08:25 AM CEST on the same day. All Transporeon platform components are now operational, and you may continue using them as usual. We will continue to monitor the situation to ensure platform stability. If you need additional information or support, please contact us at https://support.transporeon.com. We will be glad to assist you.

3. resolved Apr 28, 2026, 07:14 AM UTC

   This incident has been resolved.

Read the full incident report →

Started Apr 24, 2026, 09:32 AM UTC· resolved Apr 24, 2026, 11:00 AM UTC

1. identified Apr 24, 2026, 09:32 AM UTC

   Some customers may be experiencing data transmission disruptions while working on the Transporeon platform on Friday, April 24, 2026, starting at approximately 11:00 AM CEST. We are aware of the issue and are currently working on a fix with the highest priority. Further updates will be provided as our engineers make progress toward a resolution. If you require immediate assistance, please contact our Support team at https://support.transporeon.com. We sincerely apologize for the inconvenience and assure you of our commitment to resolving this issue promptly and accurately.

2. monitoring Apr 24, 2026, 09:53 AM UTC

   The incident affecting data transmission on the Transporeon platform was resolved at 11:30 AM CEST on the same day. All Transporeon platform components are now operational, and you may continue using them as usual. Please note that some overall slowness and data transmission delays may persist for a short period. We will continue to monitor the situation to ensure platform stability. If you need additional information or support, please contact us at https://support.transporeon.com. We will be glad to assist you.

3. resolved Apr 24, 2026, 11:00 AM UTC

   The incident affecting data transmission on the Transporeon platform has been resolved, and a period of stability has been observed since 11:30 AM CEST on April 24, 2026. We appreciate your understanding and sincerely apologize for any inconvenience caused. If you need additional information or support, please contact us at https://support.transporeon.com. We will be glad to assist you.

Read the full incident report →

Started Apr 13, 2026, 09:00 AM UTC· resolved Apr 13, 2026, 10:40 AM UTC

1. resolved Apr 13, 2026, 10:46 AM UTC

   Some customers may have experienced degraded performance of the Autonomous Procurement module, impacting only offer acceptance, from approximately 11:00 AM CEST to 12:40 PM CEST on Monday, April 13th, 2026. There was no impact on data integrity during the incident, and all data was reprocessed after the fix was deployed. This incident affected only the Autonomous Procurement module; all other Transporeon modules remained unaffected, and you could continue working with them without interruption during this time. If you require additional information or support, please reach out to us at https://support.transporeon.com. We apologize for the inconvenience and appreciate your patience.

Read the full incident report →

Started Apr 03, 2026, 07:33 PM UTC· resolved Apr 03, 2026, 07:39 PM UTC

1. monitoring Apr 03, 2026, 07:33 PM UTC

   Some carrier customers may have experienced data transmission delays while working on the Transporeon platform on Friday, April 03, 2026, starting at approximately 18:30 CEST. The issue causing data transmission delays has been identified and resolved, and a period of stability has been observed as of 21:30 CEST on April 03, 2026 (same day). All systems should now be operating normally, but we will continue with further monitoring. We appreciate your patience and understanding during this incident. Should you need additional information or support, please reach out to us via www.support.transporeon.com.

2. resolved Apr 03, 2026, 07:39 PM UTC

   Please be informed that full service has been restored, and a period of stability has been observed. All delayed data has been reprocessed. The incident has been resolved on our end, and we appreciate your patience during this time. Should you need additional information or support, please reach out to us via support.transporeon.com. We will be glad to assist you.

Read the full incident report →

Started Mar 19, 2026, 01:00 PM UTC· resolved Mar 19, 2026, 02:14 PM UTC

1. resolved Mar 19, 2026, 02:26 PM UTC

   Some customers may have been experiencing issues while working on the Analytics module of the Transporeon platform, starting at approximately 14:57 and until 15:14 CET on March 19th, 2026. Other modules of the Transporeon platform remained unaffected, and operations were possible on them as usual during this time. If you require additional information or support, please reach out to us at https://support.transporeon.com. We apologize for the inconvenience and appreciate your patience.

Read the full incident report →

Started Mar 16, 2026, 01:33 PM UTC· resolved Mar 16, 2026, 04:40 PM UTC

1. investigating Mar 16, 2026, 01:33 PM UTC

   Some customers may be experiencing delays while working on the Transporeon platform today, Monday, March 16, 2026, starting at approximately 13:20 CET. We are aware of the issue and are currently investigating it with the highest priority. We will send further updates as our engineers make progress towards a resolution. Our current recommendation is to wait until our engineers restore the currently delayed data transmission. Data remains intact and no loss has been observed. Please expect the next update within the next hour. If you require immediate assistance, please contact our Support team at https://support.transporeon.com. We sincerely apologize for the inconvenience and reassure you of our determination to resolve this issue promptly and accurately.

2. identified Mar 16, 2026, 02:50 PM UTC

   The root cause of the incident that caused delays on the Transporeon platform has been identified and fixed as of 15:30 CET, March 16, 2026 (same day). Please allow us some time for final data reprocessing. We will post a separate notification here as soon as all data reprocessing is complete. We appreciate your understanding and sincerely apologize for any inconvenience caused. Should you require additional information or support, please reach out to us via https://support.transporeon.com, and we will be glad to assist you.

3. monitoring Mar 16, 2026, 03:43 PM UTC

   A period of stability has been observed, and data reprocessing is still underway and proceeding as expected, so the incident state is currently under "monitoring." We would like to inform that some customers may experience delayed results when using the global search tool during this time. You can still search for data manually by applying filters to the respective columns. We will provide a further update as soon as the remaining data is fully reprocessed. If you require immediate assistance, please contact our Support team at https://support.transporeon.com. We appreciate your understanding and sincerely apologize for any inconvenience caused.

4. resolved Mar 16, 2026, 04:40 PM UTC

   The incident affecting delays on the Transporeon platform has been fully resolved, and the data has been duly reprocessed. You can proceed working on the platform as usual. We understand how critical our services are to your daily operations, as well as to your users, partners, and customers. We sincerely apologize for any disruption this incident may have caused to your business operations and appreciate your patience. Should you require additional information or support, please reach out to us at https://support.transporeon.com. We are happy to assist you.

5. postmortem Mar 20, 2026, 02:57 PM UTC

   On Monday, March 16, 2026, at approximately 13:20 CET, the Transporeon platform experienced processing delays resulting from an accumulation of events within internal distribution queues. Technical analysis identified the root cause as degraded performance of the messaging broker database under peak load conditions. System remediation was successfully achieved following a database optimization at 15:30 CET, which restored standard performance levels. By 17:40 CET, all backlogged queues were fully processed, and the platform returned to normal operational status. To mitigate future occurrences, we have implemented enhanced preventive measures to bolster system resilience against high-load scenarios. We sincerely apologize for any disruption this may have caused and appreciate your understanding.

Read the full incident report →

Started Feb 24, 2026, 09:23 AM UTC· resolved Feb 24, 2026, 10:42 AM UTC

1. monitoring Feb 24, 2026, 09:24 AM UTC

   Some customers have experienced limited availability of the Transport Assignment module starting at approximately 10:00 AM CET on February 24, 2026. The issue has been resolved, and we are continuing to monitor the situation. If you need assistance or have additional questions, please request support through the usual process at https://support.transporeon.com. We sincerely apologize for the inconvenience and assure you of our commitment to resolving this issue promptly and accurately.

2. resolved Feb 24, 2026, 10:42 AM UTC

   Please be informed that full service has been restored, and a period of stability has been observed. The incident has been resolved on our end, and we appreciate your patience during this time. Should you need additional information or support, please reach out to us via support.transporeon.com. We will be glad to assist you.

Read the full incident report →

Started Feb 18, 2026, 10:24 AM UTC· resolved Feb 18, 2026, 11:40 AM UTC

1. identified Feb 18, 2026, 10:24 AM UTC

   Some customers may be experiencing data transmission delays while working on the Transporeon platform on Wednesday, February 18, 2026, starting at approximately 11:00 CET. We are aware of the issue and are currently investigating it with the highest priority. Further updates will be sent as our engineers make progress towards a resolution If you require immediate assistance, please contact our Support team at https://support.transporeon.com. We sincerely apologize for the inconvenience and reassure you of our determination to resolve this issue promptly and accurately.

2. monitoring Feb 18, 2026, 10:41 AM UTC

   The issue causing data transmission delays has been identified and resolved, and a period of stability has been observed as of 11:40 AM CET on February 18, 2026 (same day). All systems should now be operating normally, but we will continue with further monitoring. We appreciate your patience and understanding during this incident. Should you need additional information or support, please reach out to us via www.support.transporeon.com.

3. resolved Feb 18, 2026, 11:40 AM UTC

   Please be informed that full service has been restored, and a period of stability has been observed. All delayed data has been reprocessed. The incident has been resolved on our end, and we appreciate your patience during this time. Should you need additional information or support, please reach out to us via support.transporeon.com. We will be glad to assist you.

Read the full incident report →

Started Feb 12, 2026, 09:00 AM UTC· resolved Feb 12, 2026, 10:35 AM UTC

1. identified Feb 12, 2026, 09:00 AM UTC

   Some customers might experience delayed results with the global search tool while using the Transporeon platform starting from approximately 8:55 AM CET on Thursday, February 12, 2026. We are aware of the incident and are actively working to resolve it as quickly as possible. Please note that the data should be available and can be searched manually by applying filters in the respective columns. If you need additional information or support, please reach out to us via http://support.transporeon.com. We apologize for the inconvenience this has caused.

2. resolved Feb 12, 2026, 10:35 AM UTC

   The incident affecting the global search tool of Transporeon platform has been resolved, and a period of stability has been observed starting from approximately 11:30 AM CET on Thursday, February 12, 2026. We appreciate your understanding and sincerely apologize for any inconvenience caused. Should you need additional information or support, please reach out to us via https://support.transporeon.com, and we will be glad to assist you.

Read the full incident report →

Started Feb 11, 2026, 11:54 AM UTC· resolved Feb 11, 2026, 02:23 PM UTC

1. investigating Feb 11, 2026, 11:54 AM UTC

   Some customers may have been experiencing limited availability of the Transporeon Platform starting from approximately 12:50 PM CET on February 11th, 2026. We are aware of the issue and are currently investigating it with the highest priority. We aim to provide you with the next update shortly. If you need assistance or have additional questions, please request support through the usual process at https://support.transporeon.com. We sincerely apologize for the inconvenience and assure you of our commitment to resolving this issue promptly and accurately.

2. identified Feb 11, 2026, 12:13 PM UTC

   We would like to inform you that the root cause of the incident affecting the availability of the Transporeon platform has been identified. The team is making steady progress in restoring the platform's availability. We sincerely apologize for any inconvenience this may cause to your operations. Should you need additional information or support, please reach out to us via https://support.transporeon.com.

3. identified Feb 11, 2026, 12:44 PM UTC

   The incident affecting the Transporeon Platform has been resolved, and a period of stability has been observed starting from approximately 1:30 PM CET on February 11, 2026. The event was limited to affecting only the login functionality of the Transporeon platform. Data transmission remained unaffected. We will continue to monitor the situation to ensure that the platform remains stable. We appreciate your patience and understanding during this phase. Should you need additional information or support, please reach out to us via https://support.transporeon.com/

4. monitoring Feb 11, 2026, 12:45 PM UTC

   We will continue to monitor the situation to ensure that the platform remains stable. We appreciate your patience and understanding during this phase.

5. resolved Feb 11, 2026, 02:23 PM UTC

   The incident affecting the availability of the Transporeon Platform on Wednesday, February 11, 2026, has been resolved. A period of stability has been observed starting from 1:30 PM CET on the same day. The scope was limited to login issues only and had no impact on data transmission. You may now continue using the Transporeon platform as usual. We understand how critical our services are to your daily operations, as well as to your users, partners, and customers. We sincerely apologize for any disruption this incident may have caused to your business operations and appreciate your patience. Should you require additional information or support, please reach out to us at https://support.transporeon.com. We are happy to assist you.

Read the full incident report →

Started Feb 05, 2026, 07:44 AM UTC· resolved Feb 06, 2026, 02:20 PM UTC

1. investigating Feb 05, 2026, 07:44 AM UTC

   Some customers may have been experiencing issues while working on the Rate Management module of the Transporeon platform, starting at approximately 8:05 AM CET on February 5th, 2026. We are aware of the issue and are currently investigating it with the highest priority. We aim to provide you with the next update shortly. If you require additional information or support, please reach out to us at https://support.transporeon.com. We apologize for the inconvenience and appreciate your patience.

2. identified Feb 05, 2026, 09:09 AM UTC

   Please note that an issue affecting the Rate Management module and delays related to other transport assignment processes has been identified. The team is making progress and putting in all the necessary efforts to ensure data integrity. If you require additional information or support, please reach out to us at https://support.transporeon.com.

3. identified Feb 05, 2026, 10:40 AM UTC

   Please be informed that our engineers are currently performing a service restoration to resolve an issue affecting the Rate Management module. During this time, some customers may experience brief interruptions when logging into the Transporeon platform. Until the issue is fully resolved, delays in data transfer may occur, which could affect data synchronization between your systems and Transporeon. We are working to ensure full data integrity is maintained throughout this process. If you require additional information or support, please reach out to us at https://support.transporeon.com. We apologize for the inconvenience and appreciate your patience.

4. identified Feb 05, 2026, 01:22 PM UTC

   Our technical teams continue to work with the highest priority on the full restoration of the Rate Management module and the stabilization of transport assignment processes. While we are making steady progress, some customers may still encounter issues with the Rate Management module and data transmission delays. Please be assured that we have mobilized all necessary engineering resources and subject matter experts to resolve the remaining bottlenecks. We are committed to ensuring data integrity throughout this restoration. We understand the impact this issue has on your operations and sincerely appreciate your continued patience. Further information will be provided as soon as significant progress is made or the situation changes.

5. monitoring Feb 05, 2026, 02:55 PM UTC

   The issue affecting the Rate Management module and transport assignment processes has been resolved, and a period of stability has been observed starting from approximately 3:15 PM CET on February 5, 2026. While all systems are now operational, some data transmission slowness may persist across the platform for a short period as background processes stabilize. Our technical teams will continue to monitor the situation closely to ensure that the platform remains stable and performs at optimal levels. We appreciate your patience and understanding during this restoration phase. Should you require additional information or support, please reach out to us at https://support.transporeon.com/.

6. resolved Feb 06, 2026, 02:20 PM UTC

   We would like to confirm that the issue affecting the Rate Management module and transport assignment processes was fully resolved as of 3:15 PM CET on February 5, 2026. Following a successful service restoration and a period of observed stability, all systems have returned to normal operational levels. We understand that this incident may have caused operational challenges for your business. We are currently conducting a thorough internal review, and once this is complete, we will share a detailed technical explanation. We will continue to keep you informed. If you require additional information or support, please reach out to us at https://support.transporeon.com.

Read the full incident report →

Started Feb 04, 2026, 12:15 PM UTC· resolved Feb 06, 2026, 10:49 AM UTC

1. investigating Feb 04, 2026, 12:15 PM UTC

   Some customers may have been experiencing limited availability of the Transporeon Platform starting from approximately 1 PM CET on February 4th, 2026. We are aware of the issue and are currently investigating it with the highest priority. We aim to provide you with the next update shortly. If you need assistance or have additional questions, please request support through the usual process at https://support.transporeon.com. We sincerely apologize for the inconvenience and assure you of our commitment to resolving this issue promptly and accurately.

2. investigating Feb 04, 2026, 12:46 PM UTC

   Please rest assured that the issue concerning the Transporeon Platform's availability is under thorough investigation, and all operational teams are working on it with the utmost priority. Our unwavering goal is to restore full service as swiftly as possible. We aim to provide you with the next update shortly and sincerely apologize for the inconvenience it may cause. If you require additional information or support, please do not hesitate to reach out to us via https://support.transporeon.com/

3. identified Feb 04, 2026, 01:33 PM UTC

   Please be informed that the root cause of the incident affecting the Transporeon platform's availability has been identified, and the team is progressing with restoring platform availability. We sincerely apologize for any inconvenience this may cause to your operations. Should you need additional information or support, please reach out to us via https://support.transporeon.com.

4. identified Feb 04, 2026, 02:01 PM UTC

   The team is making steady progress in restoring the Transporeon Platform and is focused on enabling customer traffic soon. Rest assured, we will keep you informed with regular updates on the progress. We sincerely appreciate your patience and understanding during this time. For any additional information or support, please reach out to us via https://support.transporeon.com/. We'll be glad to assist you.

5. identified Feb 04, 2026, 03:01 PM UTC

   The team continues with the highest priority to restore services on the Transporeon Platform. We are progressing with removing internal blockers before re-enabling customer traffic. We are committed to keeping you informed and will notify you as soon as access is restored. We sincerely apologize and count on your understanding.

6. monitoring Feb 04, 2026, 04:13 PM UTC

   The issue affecting the Transporeon Platform has been resolved, and a period of stability has been observed starting from approximately 5 PM CET on February 4, 2026. All systems should now be operating, but some overall slowness of the Platform might occur for some time. We will continue to monitor the situation to ensure that the platform remains stable. We appreciate your patience and understanding during this phase. Should you need additional information or support, please reach out to us via https://support.transporeon.com/ and we will respond withing the next support window.

7. resolved Feb 06, 2026, 10:49 AM UTC

   The incident affecting the availability of the Transporeon Platform (Wednesday, 2026-02-04) has been resolved. A period of stability has been observed starting from approximately 5 PM CET on February 4, 2026. You may now continue using the Transporeon platform as usual. We appreciate your patience and sincerely apologize for any inconvenience this may have caused. Should you require additional information or support, please reach out to us at https://support.transporeon.com. We are happy to assist you.

8. postmortem Feb 09, 2026, 03:16 PM UTC

   On Wednesday, February 4, 2026, starting at approximately 1 PM CET, the Transporeon Platform experienced limited availability due to an infrastructure incident affecting our data center. During an infrastructure change performed to expand system capacity, unexpected communication delays between infrastructure components triggered the activation of safety mechanisms. This led to a resource-related chain reaction resulting in a platform outage. Customer traffic was temporarily blocked to prevent further disruption, and platform services and applications were restarted in the background. Access to the platform was restored for customers at 5:06 PM CET, same day, following successful validation. After data reprocessing, we fully restored the affected services, and the platform returned to normal operation. We apologize for the inconvenience caused and are implementing corrective measures to prevent similar incidents in the future.

Read the full incident report →

Started Jan 30, 2026, 11:43 AM UTC· resolved Jan 30, 2026, 02:59 PM UTC

1. identified Jan 30, 2026, 11:43 AM UTC

   Some customers might experience delayed results with the global search tool while using the Transporeon platform starting from approximately 9:40 AM CET on Friday, January 30, 2026. We are aware of the incident and are actively working to resolve it as quickly as possible. Please note that the data should be available and can be searched manually by applying filters in the respective columns. If you need additional information or support, please reach out to us via http://support.transporeon.com. We apologize for the inconvenience this has caused.

2. resolved Jan 30, 2026, 02:59 PM UTC

   The incident affecting the global search tool of Transporeon platform has been resolved, and a period of stability has been observed starting from approximately 15:00 AM CET on January 30, 2026. We appreciate your understanding and sincerely apologize for any inconvenience caused. Should you need additional information or support, please reach out to us via https://support.transporeon.com, and we will be glad to assist you.

Read the full incident report →

Started Jan 29, 2026, 09:18 AM UTC· resolved Jan 29, 2026, 10:40 AM UTC

1. monitoring Jan 29, 2026, 09:18 AM UTC

   Some customers may experience delays in processing offers to carriers while working on the Autonomous Procurement module from approximately 10:10 AM CET on Thursday, January 29, 2026. Our team is working to resolve this issue, and we expect normal processing to resume shortly. We sincerely apologize for any inconvenience this may cause and appreciate your patience. If you have additional questions, please reach out to us via https://support.transporeon.com

2. resolved Jan 29, 2026, 10:40 AM UTC

   The incident affecting the data transmission delays for the Autonomous Procurement module has been resolved, and a period of stability has been observed starting from approximately 11:30 AM CET on January 29, 2026. We appreciate your understanding and sincerely apologize for any inconvenience caused. Should you need additional information or support, please reach out to us via https://support.transporeon.com, and we will be glad to assist you.

Read the full incident report →

Started Jan 29, 2026, 08:03 AM UTC· resolved Jan 30, 2026, 03:33 PM UTC

1. investigating Jan 29, 2026, 08:03 AM UTC

   Some customers may have been experiencing issues while working on the Analytics module of the Transporeon platform, starting at approximately 8:05 AM CET on January 29th, 2026. We are aware of the issue and are currently investigating it with the highest priority. We aim to provide you with the next update shortly. If you require additional information or support, please reach out to us at https://support.transporeon.com. We apologize for the inconvenience and appreciate your patience.

2. identified Jan 29, 2026, 10:22 AM UTC

   The issue affecting the Analytics module of the Transporeon platform was identified at approximately 11:10 AM CET. To ensure data integrity and accuracy, the Analytics module will be set under maintenance and will become unavailable starting at approximately 11:30 AM CET. This action is necessary to ensure that the data is processed and reflected correctly. As soon as the maintenance is finished, we will inform you via notification here. If you require additional information or support, please reach out to us at https://support.transporeon.com. We apologize for the inconvenience and appreciate your patience.

3. identified Jan 29, 2026, 04:36 PM UTC

   We'd like to update you that the Analytics module is still undergoing maintenance and is currently limited in availability. The team is making progress and putting in all the necessary efforts to ensure data integrity for the module. Other Transporeon modules remain fully operational, and you can continue working with them as usual. If you require additional information or support, please reach out to us at https://support.transporeon.com, and we will respond within the next support window. We apologize for the inconvenience and appreciate your patience.

4. monitoring Jan 30, 2026, 09:15 AM UTC

   The maintenance on the Analytics module is now complete, and it is fully available for use as of 10 AM CET on January 30, 2026. While the service has been restored, we are continuing to closely monitor the system to ensure stability. All other Transporeon modules remain fully operational, and you may resume your work within the Analytics immediately. We appreciate your patience and understanding. Should you have any questions or require assistance, please reach out to us at https://support.transporeon.com.

5. resolved Jan 30, 2026, 03:33 PM UTC

   The incident affecting the Analytics module has been resolved, and a period of stability has been observed. The Transporeon platform is fully operational, and you can work on it as usual. We appreciate your understanding and sincerely apologize for the inconvenience caused. Should you need additional information or support, please reach out to us via https://support.transporeon.com, and we will be glad to assist you.

Read the full incident report →

Started Jan 27, 2026, 01:58 PM UTC· resolved Jan 27, 2026, 02:17 PM UTC

1. investigating Jan 27, 2026, 01:58 PM UTC

   Some customers might be facing issues with the Freight Procurement module since 2:40 PM CET on Tuesday, January 27, 2026. We are aware of the issue and are currently investigating it with the highest priority. Other Transporeon modules remain fully operational, and you can continue working with them as usual. If you need assistance or have additional questions, please request support through the usual process at https://support.transporeon.com. We sincerely apologize for the inconvenience and assure you of our commitment to resolving this issue promptly and accurately.

2. resolved Jan 27, 2026, 02:17 PM UTC

   The incident affecting the Freight Procurement module of the Transporeon Platform has been resolved, and a period of stability has been observed starting from approximately 3:00 PM CET on January 27, 2026. You can continue working on the Transporeon platform as usual. We appreciate your understanding and sincerely apologize for any inconvenience caused. Should you need additional information or support, please reach out to us via https://support.transporeon.com, and we will be glad to assist you.

Read the full incident report →

Started Jan 27, 2026, 07:30 AM UTC· resolved Jan 27, 2026, 09:37 AM UTC

1. investigating Jan 27, 2026, 07:30 AM UTC

   Some customers may currently be experiencing issues with the Analytics module of the Transporeon platform, starting at approximately 7:45 AM CET on January 27th, 2026. Our teams are actively working on identifying the cause of the issue. Other Transporeon modules remain fully operational, and you can continue working on them as usual. If you require additional information or support, please reach out to us at https://support.transporeon.com. We apologize for the inconvenience and appreciate your patience.

2. resolved Jan 27, 2026, 09:37 AM UTC

   The incident affecting the Analytics module of the Transporeon Platform has been resolved, and a period of stability has been observed starting from approximately 10:10 AM CET on January 27, 2026. You can continue working on the Transporeon platform as usual. We appreciate your understanding and sincerely apologize for any inconvenience caused. Should you need additional information or support, please reach out to us via https://support.transporeon.com and we will be glad to assist you.

Read the full incident report →

Started Jan 24, 2026, 01:23 PM UTC· resolved Jan 24, 2026, 06:26 PM UTC

1. investigating Jan 24, 2026, 01:23 PM UTC

   Customers are currently experiencing limited availability of Transporeon Platform starting from approximately 13:00 CET on January 24th, 2025. Our teams are actively working on identifying the cause of the issue and restoring full service as quickly as possible. We apologize for any inconvenience this may cause and appreciate your patience while we continue our investigation. Should you need additional information or support, please reach out to us via https://support.transporeon.com/. We'll be glad to assist you.

2. investigating Jan 24, 2026, 02:20 PM UTC

   Please rest assured that the issue concerning the Transporeon Platform's availability is under thorough investigation, and all operational teams are working on it with the utmost priority. Our unwavering goal is to restore full service as swiftly as possible. We aim to provide you with the next update shortly and sincerely apologize for the inconvenience it may cause. If you require additional information or support, please do not hesitate to reach out to us via https://support.transporeon.com/

3. identified Jan 24, 2026, 03:28 PM UTC

   Please be informed that the root cause of the incident affecting the Transporeon platform availability has been identified, and the team is progressing with restoring platform availability. We sincerely apologize for any inconvenience this may cause to your operations. Should you need additional information or support, please reach out to us via https://support.transporeon.com.

4. identified Jan 24, 2026, 04:16 PM UTC

   The team is making steady progress in restoring the Transporeon Platform and is focused on enabling customer traffic soon. Rest assured, we will keep you informed with regular updates on the progress. We sincerely appreciate your patience and understanding during this time. For any additional information or support, please reach out to us via https://support.transporeon.com/. We'll be glad to assist you.

5. monitoring Jan 24, 2026, 05:23 PM UTC

   The issue affecting the Transporeon Platform has been resolved, and a period of stability has been observed starting from approximately 6:18PM CET on January 24, 2026. All systems should now be operating, but some overall slowness of the Platform might occur for some time. We will continue to monitor the situation to ensure that the platform remains stable. We appreciate your patience and understanding during this phase. Should you need additional information or support, please reach out to us via https://support.transporeon.com/.

6. resolved Jan 24, 2026, 06:26 PM UTC

   A period of stable operation has been observed, and this incident is now resolved. You can continue working on the Transporeon platform as usual. We appreciate your understanding and sincerely apologize for any inconvenience caused. Should you need additional information or support, please reach out to us via https://support.transporeon.com, and we will respond within the next support window.

7. postmortem Feb 02, 2026, 12:27 PM UTC

   On Saturday, January 24, 2026, the Transporeon Platform experienced limited availability due to an infrastructure incident affecting our primary data center. During routine maintenance, a server overload caused an unexpected restart. Our automated recovery attempt to shift services led to a resource-related chain reaction that destabilized the computing cluster, resulting in a broader platform outage. After determining that automated recovery mechanisms were unable to stabilize the environment, customer traffic was temporarily blocked to prevent further disruption. Platform services and applications were restarted in the correct order once infrastructure stability was confirmed. Access to the platform was restored for customers at 6:18 PM CET following successful validation. We fully restored the affected services by 7 PM CET, and the platform returned to normal operation. We apologize for the inconvenience caused and are implementing corrective measures to prevent similar incidents in the future.

Read the full incident report →

Started Jan 21, 2026, 08:20 AM UTC· resolved Jan 21, 2026, 02:04 PM UTC

1. identified Jan 21, 2026, 08:20 AM UTC

   Some customers may have been experiencing issues while working on the Transporeon platform. Actions related to Visibility might be malfunctioning (for example, the status of trucks is not updated) starting from approximately 08:30 AM CET on January 21, 2026. We are aware of the issue and are currently investigating it with the highest priority. We aim to provide you with the next update shortly. If you need assistance or have additional questions, please request support through the usual process at https://support.transporeon.com. We sincerely apologize for the inconvenience and assure you of our commitment to resolving this issue promptly and accurately.

2. identified Jan 21, 2026, 09:54 AM UTC

   Please be informed that the issue related to Visibility malfunctioning is under very thorough investigation. The team is working with the highest priority to fix it as soon as possible. While we put all efforts to stabilize the performance, some other related malfunctioning might appear for you in the meantime (for example, data transmission delays). We aim to provide you with the next update shortly and sincerely apologize for the inconvenience it may cause. Should you need additional information or support, please reach out to us via https://support.transporeon.com.

3. identified Jan 21, 2026, 11:13 AM UTC

   Please be informed that the Transporeon platform might experience limited availability from approximately 12PM CET on 21st of January 2026. The team is treating the case with the highest priority, involving all related stakeholders and putting efforts into stabilizing it. We sincerely apologize for the inconvenience it may cause and will update you as new information becomes available. Should you need additional information or support, please reach out to us via https://support.transporeon.com.

4. identified Jan 21, 2026, 11:46 AM UTC

   Please be informed that the Transporeon platform should be available as of 12:40 PM CET on January 21, 2026. We are proceeding with further actions to stabilize the situation and sincerely apologize for any inconvenience it may cause to your operations Should you need additional information or support, please reach out to us via https://support.transporeon.com.

5. monitoring Jan 21, 2026, 11:54 AM UTC

   The issue affecting the Transporeon platform has been resolved, and a period of stability has been observed starting from approximately 12:50 PM CET on January 21, 2026. All systems should now be operating normally. Please allow some time for data to be processed. We will continue to monitor the situation further. We appreciate your patience and understanding during this phase. Should you need additional information or support, please reach out to us via https://support.transporeon.com.

6. monitoring Jan 21, 2026, 01:34 PM UTC

   As we continue with the data reprocessing, the search functionality of the Platform may experience degraded performance. Please be aware that the data should be available and can be searched manually by applying filters in the respective columns. We appreciate your patience and understanding and apologize for any inconvenience caused. Should you need any assistance, please reach out to us via https://support.transporeon.com

7. resolved Jan 21, 2026, 02:04 PM UTC

   A period of stable operation has been observed, and this incident is now resolved. You can continue working on the Transporeon platform as usual. We appreciate your understanding and sincerely apologize for any inconvenience caused Should you need additional information or support, please reach out to us via https://support.transporeon.com We'll be glad to assist you.

8. postmortem Jan 26, 2026, 04:05 PM UTC

   On Wednesday, January 21, 2026, a planned maintenance activity on the Transporeon Platform led to an unexpected service disruption. The maintenance involved a database migration aimed at enhancing system performance and was scheduled outside peak customer hours. During the activity, unforeseen technical side effects emerged, resulting in service disruptions for the Transporeon Mobile and Fleetcon \(Visibility\) modules. Upon completion of the migration, internal processing delays accumulated, subsequently affecting a central messaging component. This caused limited availability and delayed data transmission for some customers. We fully restored the affected services by 12:40 CET, and the platform returned to normal operation. We apologize for the inconvenience caused and are implementing corrective measures to prevent similar incidents in the future.

Read the full incident report →

Started Jan 16, 2026, 09:07 AM UTC· resolved Jan 16, 2026, 09:28 AM UTC

1. resolved Jan 16, 2026, 09:50 AM UTC

   Some customers may have experienced issues with the Rate Management module of the Transporeon platform between 10:07 AM and 10:28 AM CET on Friday, January 16, 2026. The root cause has been identified and resolved. While all systems are now operating normally, we will continue to monitor the situation closely. We appreciate your patience and understanding. Should you have any questions or require assistance, please reach out to us at https://support.transporeon.com.

Read the full incident report →