Limited availability of Transporeon Platform (Wed 2026-02-04)

Update timeline

1. investigating Feb 04, 2026, 12:15 PM UTC

   Some customers may have been experiencing limited availability of the Transporeon Platform starting from approximately 1 PM CET on February 4th, 2026. We are aware of the issue and are currently investigating it with the highest priority. We aim to provide you with the next update shortly. If you need assistance or have additional questions, please request support through the usual process at https://support.transporeon.com. We sincerely apologize for the inconvenience and assure you of our commitment to resolving this issue promptly and accurately.

2. investigating Feb 04, 2026, 12:46 PM UTC

   Please rest assured that the issue concerning the Transporeon Platform's availability is under thorough investigation, and all operational teams are working on it with the utmost priority. Our unwavering goal is to restore full service as swiftly as possible. We aim to provide you with the next update shortly and sincerely apologize for the inconvenience it may cause. If you require additional information or support, please do not hesitate to reach out to us via https://support.transporeon.com/

3. identified Feb 04, 2026, 01:33 PM UTC

   Please be informed that the root cause of the incident affecting the Transporeon platform's availability has been identified, and the team is progressing with restoring platform availability. We sincerely apologize for any inconvenience this may cause to your operations. Should you need additional information or support, please reach out to us via https://support.transporeon.com.

4. identified Feb 04, 2026, 02:01 PM UTC

   The team is making steady progress in restoring the Transporeon Platform and is focused on enabling customer traffic soon. Rest assured, we will keep you informed with regular updates on the progress. We sincerely appreciate your patience and understanding during this time. For any additional information or support, please reach out to us via https://support.transporeon.com/. We'll be glad to assist you.

5. identified Feb 04, 2026, 03:01 PM UTC

   The team continues with the highest priority to restore services on the Transporeon Platform. We are progressing with removing internal blockers before re-enabling customer traffic. We are committed to keeping you informed and will notify you as soon as access is restored. We sincerely apologize and count on your understanding.

6. monitoring Feb 04, 2026, 04:13 PM UTC

   The issue affecting the Transporeon Platform has been resolved, and a period of stability has been observed starting from approximately 5 PM CET on February 4, 2026. All systems should now be operating, but some overall slowness of the Platform might occur for some time. We will continue to monitor the situation to ensure that the platform remains stable. We appreciate your patience and understanding during this phase. Should you need additional information or support, please reach out to us via https://support.transporeon.com/ and we will respond withing the next support window.

7. resolved Feb 06, 2026, 10:49 AM UTC

   The incident affecting the availability of the Transporeon Platform (Wednesday, 2026-02-04) has been resolved. A period of stability has been observed starting from approximately 5 PM CET on February 4, 2026. You may now continue using the Transporeon platform as usual. We appreciate your patience and sincerely apologize for any inconvenience this may have caused. Should you require additional information or support, please reach out to us at https://support.transporeon.com. We are happy to assist you.

8. postmortem Feb 09, 2026, 03:16 PM UTC

   On Wednesday, February 4, 2026, starting at approximately 1 PM CET, the Transporeon Platform experienced limited availability due to an infrastructure incident affecting our data center. During an infrastructure change performed to expand system capacity, unexpected communication delays between infrastructure components triggered the activation of safety mechanisms. This led to a resource-related chain reaction resulting in a platform outage. Customer traffic was temporarily blocked to prevent further disruption, and platform services and applications were restarted in the background. Access to the platform was restored for customers at 5:06 PM CET, same day, following successful validation. After data reprocessing, we fully restored the affected services, and the platform returned to normal operation. We apologize for the inconvenience caused and are implementing corrective measures to prevent similar incidents in the future.