Data transmission delays (Wed 2026-02-18)

Update timeline

1. identified Feb 18, 2026, 10:24 AM UTC

   Some customers may be experiencing data transmission delays while working on the Transporeon platform on Wednesday, February 18, 2026, starting at approximately 11:00 CET. We are aware of the issue and are currently investigating it with the highest priority. Further updates will be sent as our engineers make progress towards a resolution If you require immediate assistance, please contact our Support team at https://support.transporeon.com. We sincerely apologize for the inconvenience and reassure you of our determination to resolve this issue promptly and accurately.

2. monitoring Feb 18, 2026, 10:41 AM UTC

   The issue causing data transmission delays has been identified and resolved, and a period of stability has been observed as of 11:40 AM CET on February 18, 2026 (same day). All systems should now be operating normally, but we will continue with further monitoring. We appreciate your patience and understanding during this incident. Should you need additional information or support, please reach out to us via www.support.transporeon.com.

3. resolved Feb 18, 2026, 11:40 AM UTC

   Please be informed that full service has been restored, and a period of stability has been observed. All delayed data has been reprocessed. The incident has been resolved on our end, and we appreciate your patience during this time. Should you need additional information or support, please reach out to us via support.transporeon.com. We will be glad to assist you.