Limited Availability of Rate Management Module and Transport Assignment Process Delays (Thu 2026-02-05)

Update timeline

1. investigating Feb 05, 2026, 07:44 AM UTC

   Some customers may have been experiencing issues while working on the Rate Management module of the Transporeon platform, starting at approximately 8:05 AM CET on February 5th, 2026. We are aware of the issue and are currently investigating it with the highest priority. We aim to provide you with the next update shortly. If you require additional information or support, please reach out to us at https://support.transporeon.com. We apologize for the inconvenience and appreciate your patience.

2. identified Feb 05, 2026, 09:09 AM UTC

   Please note that an issue affecting the Rate Management module and delays related to other transport assignment processes has been identified. The team is making progress and putting in all the necessary efforts to ensure data integrity. If you require additional information or support, please reach out to us at https://support.transporeon.com.

3. identified Feb 05, 2026, 10:40 AM UTC

   Please be informed that our engineers are currently performing a service restoration to resolve an issue affecting the Rate Management module. During this time, some customers may experience brief interruptions when logging into the Transporeon platform. Until the issue is fully resolved, delays in data transfer may occur, which could affect data synchronization between your systems and Transporeon. We are working to ensure full data integrity is maintained throughout this process. If you require additional information or support, please reach out to us at https://support.transporeon.com. We apologize for the inconvenience and appreciate your patience.

4. identified Feb 05, 2026, 01:22 PM UTC

   Our technical teams continue to work with the highest priority on the full restoration of the Rate Management module and the stabilization of transport assignment processes. While we are making steady progress, some customers may still encounter issues with the Rate Management module and data transmission delays. Please be assured that we have mobilized all necessary engineering resources and subject matter experts to resolve the remaining bottlenecks. We are committed to ensuring data integrity throughout this restoration. We understand the impact this issue has on your operations and sincerely appreciate your continued patience. Further information will be provided as soon as significant progress is made or the situation changes.

5. monitoring Feb 05, 2026, 02:55 PM UTC

   The issue affecting the Rate Management module and transport assignment processes has been resolved, and a period of stability has been observed starting from approximately 3:15 PM CET on February 5, 2026. While all systems are now operational, some data transmission slowness may persist across the platform for a short period as background processes stabilize. Our technical teams will continue to monitor the situation closely to ensure that the platform remains stable and performs at optimal levels. We appreciate your patience and understanding during this restoration phase. Should you require additional information or support, please reach out to us at https://support.transporeon.com/.

6. resolved Feb 06, 2026, 02:20 PM UTC

   We would like to confirm that the issue affecting the Rate Management module and transport assignment processes was fully resolved as of 3:15 PM CET on February 5, 2026. Following a successful service restoration and a period of observed stability, all systems have returned to normal operational levels. We understand that this incident may have caused operational challenges for your business. We are currently conducting a thorough internal review, and once this is complete, we will share a detailed technical explanation. We will continue to keep you informed. If you require additional information or support, please reach out to us at https://support.transporeon.com.