Is Transporeon down?

We would like to inform you that email notifications for new comments on support tickets (sent from our Customer Care team via Help Center Support system) may not consistently reach all inboxes. To ensure you continue to receive all email updates without interruption, please ask your internal IT personnel to whitelist the @transporeon.com domain on your end. All ticket updates and comments remain fully available directly on the platform. To view them, log in to support.transporeon.com, select your profile icon in the top right corner, and choose My Requests. There, you will see a list of your open requests and can read existing comments or post an update yourself. Should you have any questions or require assistance, our support team is available via support.transporeon.com.

Some customers may have experienced a brief disruption in the availability of the Transporeon Platform between approximately 07:50 and 08:00 AM CEST on August 31, 2026. The platform is now fully operational, and no data was lost during this brief disruption. If you require assistance or have additional questions, please contact support through the usual process at https://support.transporeon.com. We apologize for any inconvenience this may have caused.

Some customers may be experiencing delays while working on the Transporeon platform on Monday, August 24, 2026, starting at approximately 12:00 PM CEST. We are aware of the incident and are currently working toward a resolution with the highest priority. We will provide further updates as our engineers make progress. If you require immediate assistance, please contact our Support team at https://support.transporeon.com. We sincerely apologize for the inconvenience and assure you of our commitment to resolving this incident promptly and accurately.

The team is making steady progress in restoring data transmission across the Transporeon Platform. Rest assured, we will keep you informed with regular progress updates. We sincerely appreciate your patience and understanding as we resolve this. For any additional information or support, please reach out to us via https://support.transporeon.com/. We'll be glad to assist you.

Our engineering teams are treating this incident with top priority as they work to restore regular data transmission across the Transporeon Platform. We remain committed to keeping you informed and will share updates as new information becomes available. Thank you for your continued patience and understanding. Should you need immediate support, please contact our team at https://support.transporeon.com/

A fix has been applied to address the data transmission delays on the Transporeon Platform. We are now actively reprocessing the accumulated data backlog, which will take some time, while closely monitoring overall platform stability. Please be assured that no data was lost during this incident. We will inform you separately once the data is fully reprocessed. We appreciate your understanding and sincerely apologize for any inconvenience caused. If you need additional information or support, please contact us at https://support.transporeon.com. We will be glad to assist you.

We would like to update you that the accumulated data backlog is now almost fully reprocessed, with the exception of a very limited number of customers who may still experience minor delays. We will send a final update once all data is fully reprocessed. If you need additional support, please reach out to us at https://support.transporeon.com/ we are glad to assist you.

Please be informed that full service has been restored, and a period of stability has been observed. There was no impact on data integrity during the incident, and all delayed data for all customers was duly reprocessed. The platform is now fully operational, and you can continue working as usual. We understand how critical our services are to your daily operations, as well as to your users, partners, and customers. We sincerely apologize for any disruption this incident may have caused to your business and appreciate your patience and understanding. Should you need additional information or support, please reach out to us at https://support.transporeon.com. Also, we'd like to know how clearly we communicated during this incident. Please take up to 2 minutes to share your feedback through this short form https://forms.gle/VhuhFXDrSARXHMZHA. Your input helps us continuously improve!

Some customers may be experiencing data transmission disruptions on the Transporeon platform on Friday, August 21st, 2026, starting at approximately 5PM CEST. We are aware of the incident and are working on it with the highest priority. We will continue updating you on our progress. Please expect the next update no later than 1 hour, or if we notice a compelling change in the incident. If you require immediate assistance, please contact our Support team at https://support.transporeon.com. We sincerely apologize for the inconvenience and assure you of our commitment to resolving this issue as quickly as possible

The incident causing data transmission disruptions was resolved as of 5:20 PM CEST, same day. We will continue to actively monitor the situation. We appreciate your understanding and apologize for any inconvenience caused. If you need additional information or support, please reach out to us at https://support.transporeon.com. We are happy to assist you.

Please be informed that full service has been restored, and a period of stability has been observed. There was no impact on data integrity during the incident, and all delayed data was dully reprocessed. The platform is now fully operational, and you can continue working as usual. We understand how critical our services are to your daily operations, as well as to your users, partners, and customers. We sincerely apologize for any disruption this incident may have caused to your business and appreciate your patience and understanding. Should you need additional information or support, please reach out to us at support.transporeon.com. We will be glad to assist you.

Some customers may have experienced degraded performance of the Autonomous Procurement module starting at approximately 11:30 AM CEST on Wednesday, August 19th, 2026. All other modules of the Transporeon platform remain operational, and you can continue working on them as usual. Our team is actively working with the highest priority to resolve this incident. We sincerely apologize for any inconvenience this may cause and appreciate your patience. If you have additional questions, please reach out to us at https://support.transporeon.com.

The incident affecting the Autonomous Procurement module was resolved as of 11:56 AM CEST on August 19th, 2026, and full functionality has been restored. We appreciate your patience and understanding during this incident and apologize for any inconvenience caused. Please note that all other modules of the Transporeon platform remained fully operational throughout the incident. If you have additional questions, please reach out to us at https://support.transporeon.com. We'd love to know how we did with our communications during this announcement. Please take up to 2 minutes to share your feedback through this short form https://forms.gle/VhuhFXDrSARXHMZHA. Your input helps us continuously improve!