Transporeon Outage History

Some customers may have experienced delays while using the Transporeon platform on Thursday, October 1st, 2026, between approximately 9:50 AM CEST and 10:25 AM CEST. All Transporeon modules remained operational, and all delayed data has been duly reprocessed. If you need assistance or have further questions, please submit a request through our support portal at https://support.transporeon.com. We sincerely apologize for any inconvenience this may have caused.

The incident causing issues while logging into the Visibility module was resolved as of 10:30 AM CEST, Wednesday, September 30, 2026. Following the fix, we closely monitored system performance, and no further issues have been detected. We appreciate your understanding and apologize for any inconvenience caused. If you need additional information or support, please contact us at https://support.transporeon.com. We will be glad to assist you! We'd love to know how we did with our communications during this announcement. Please take up to 2 minutes to share your feedback through this short form https://forms.gle/VhuhFXDrSARXHMZHA. Your input helps us continuously improve!

Some customers may have experienced limited availability of the Freight Procurement module of Transporeon Platform on Tuesday, September 29, 2026, starting at approximately 10:50 AM CEST, lasting no longer than 10 minutes. All other Transporeon modules remained fully operational and were not affected, allowing you to continue working as usual. If you need assistance or have further questions, please submit a request through our support portal at https://support.transporeon.com. We sincerely apologize for any inconvenience this may have caused.

We would like to inform you that email notifications for new comments on support tickets (sent from our Customer Care team via Help Center Support system) may not consistently reach all inboxes. To ensure you continue to receive all email updates without interruption, please ask your internal IT personnel to whitelist the @transporeon.com domain on your end. All ticket updates and comments remain fully available directly on the platform. To view them, log in to support.transporeon.com, select your profile icon in the top right corner, and choose My Requests. There, you will see a list of your open requests and can read existing comments or post an update yourself. Should you have any questions or require assistance, our support team is available via support.transporeon.com.

Some customers may have experienced a brief disruption in the availability of the Transporeon Platform between approximately 07:50 and 08:00 AM CEST on August 31, 2026. The platform is now fully operational, and no data was lost during this brief disruption. If you require assistance or have additional questions, please contact support through the usual process at https://support.transporeon.com. We apologize for any inconvenience this may have caused.

Please be informed that full service has been restored, and a period of stability has been observed. There was no impact on data integrity during the incident, and all delayed data was dully reprocessed. The platform is now fully operational, and you can continue working as usual. We understand how critical our services are to your daily operations, as well as to your users, partners, and customers. We sincerely apologize for any disruption this incident may have caused to your business and appreciate your patience and understanding. Should you need additional information or support, please reach out to us at support.transporeon.com. We will be glad to assist you.

The incident affecting the Autonomous Procurement module was resolved as of 11:56 AM CEST on August 19th, 2026, and full functionality has been restored. We appreciate your patience and understanding during this incident and apologize for any inconvenience caused. Please note that all other modules of the Transporeon platform remained fully operational throughout the incident. If you have additional questions, please reach out to us at https://support.transporeon.com. We'd love to know how we did with our communications during this announcement. Please take up to 2 minutes to share your feedback through this short form https://forms.gle/VhuhFXDrSARXHMZHA. Your input helps us continuously improve!

The incident affecting the availability of Transporeon Support Systems has been resolved, and you can submit your support requests as usual. Throughout the incident, the Transporeon platform was fully unaffected. We apologize for any inconvenience this may have caused. We remain available to support you at https://support.transporeon.com.

The incident causing degraded performance within the Time Slot Management module was resolved at 3:50 PM CEST on Tuesday, July 28, 2026. Following the resolution, we monitored the system closely, and no further issues occurred. We appreciate your understanding and apologize for any inconvenience caused. If you need additional information or support, please contact us at https://support.transporeon.com. We will be glad to assist you!

Some customers may have experienced a brief disruption while using the Time Slot Management module on the Transporeon platform on July 28, 2026. This incident manifested as visible errors within the module for a short period of time. The incident has been resolved, and a period of stability has been observed. The platform is now fully operational, and you can continue working as usual. We appreciate your understanding and apologize for any inconvenience caused. If you need additional information or support, please contact us at https://support.transporeon.com. We will be glad to assist you.

The incident causing degraded performance within the Transport Assignment module was resolved at 17:29 CET on Wednesday, 15.07.2026. Following the resolution, we conducted a period of observation to monitor the situation, and no further issues occurred during this time. We appreciate your understanding and apologize for any inconvenience caused. If you need additional information or support, please contact us at https://support.transporeon.com. We will be glad to assist you.

The incident causing delayed results with the global search tool module has been resolved, and a period of stability has been observed. We appreciate your understanding and apologize for any inconvenience caused. If you need additional information or support, please contact us at https://support.transporeon.com. We will be glad to assist you.

The incident causing degraded performance within the Transport Assignment module has been resolved, and a period of stability has been observed. We appreciate your understanding and apologize for any inconvenience caused. If you need additional information or support, please contact us at https://support.transporeon.com. We will be glad to assist you.

Some customers may have experienced a brief disruption in availability while using the Transporeon Platform at approximately 15:30 CEST on July 01st, 2026. The platform is now fully operational, and you can continue working as usual. We will continue to actively monitor the platform’s status. If you require assistance or have additional questions, please contact support through the usual process at https://support.transporeon.com. We sincerely apologize for any inconvenience this may have caused and assure you of our commitment to resolving the issue promptly and effectively.

The incident causing a brief disruption in the availability of the Transporeon Platform has been resolved, and a period of stability has been observed. We appreciate your understanding and apologize for any inconvenience caused. If you need additional information or support, please contact us at https://support.transporeon.com. We will be glad to assist you.

Some customers may have experienced degraded performance of the Freight Procurement module starting from approximately 18:00 PM CEST until 21:00 PM CEST on June 30th, 2026. The incident manifested as slowness in the module's performance. The incident was successfully resolved, and tender data was not affected. All other Transporeon modules were unaffected and remained fully operational. We apologize for the inconvenience and assure you of our continued support. Should you have any additional questions, please reach out to our support department at https://support.transporeon.com.

This incident has been resolved.

The incident affecting the Autonomous Procurement module was resolved as of 1:26 PM CEST on June 16th, 2026. We appreciate your patience and understanding during this incident. If you have additional questions, please reach out to us at https://support.transporeon.com.

Some customers may have experienced a brief disruption while working with the Time Slot Management module of the Transporeon platform, starting at approximately 17:45 CEST and lasting no longer than 15 minutes on June 15th, 2026. The incident has been resolved, and a period of stability has been observed. The platform is now fully operational, and you can continue working as usual. We appreciate your understanding and apologize for any inconvenience caused. If you need additional information or support, please contact us at https://support.transporeon.com. We will be glad to assist you.

Some customers may have experienced a brief disruption in availability while using the Transporeon Platform at approximately 13:30 CEST for no longer than 5 minutes on April 28th, 2026. The platform is now fully operational, and you can continue working as usual. We will continue to actively monitor the platform’s status. If you require assistance or have additional questions, please contact support through the usual process at https://support.transporeon.com. We sincerely apologize for any inconvenience this may have caused and assure you of our commitment to resolving the issue promptly and effectively.

The incident affecting the Autonomous Procurement module was resolved as of 10:20 CEST on May 28th, 2026. We appreciate your patience and understanding during this incident. If you have additional questions, please reach out to us at https://support.transporeon.com.

Please be informed that full service has been restored, and a period of stability has been observed. All delayed data has been reprocessed. The incident was resolved on our end. We appreciate your patience during this time. Should you need additional information or support, please reach out to us via https://support.transporeon.com. We will be glad to assist you.