Transact Outage History

Started Sep 10, 2026, 05:00 AM UTC· resolved Sep 13, 2026, 09:25 PM UTC

1. monitoring Sep 10, 2026, 05:00 AM UTC

   Maintenance tasks: Illumia will be upgrading NetMenu CBORD Hosted (SaaS) to Release v26.04.0100 in the following environments: NetMenu US 16 Production, NetMenu US 15 Production, NetMenu US 1 Production from 1:00 AM to 6:00 AM your local time Release notes for this release can be accessed from the CBORD Hub by selecting Support > Support Help Center > Release Notes & User Guides. US: https://hub.cbord.com Canada: https://ca.hub.cbord.com Australia: https://au.hub.cbord.com Expected impact: The system will be unavailable during the upgrade installation. We apologize for any inconvenience.

2. monitoring Sep 10, 2026, 10:00 AM UTC

   The scheduled maintenance has been completed and the impacted systems are operating normally.

Read the full incident report →

Started Sep 08, 2026, 02:36 AM UTC· resolved Sep 11, 2026, 10:03 PM UTC

1. monitoring Sep 08, 2026, 02:36 AM UTC

   Illumia is excited to announce the release of Cloud POS Windows Register 5.1.40 and Windows Kiosk 5.1.35 on September 8th. After the release is made available, clients may perform a binary sync at any time to receive the latest features and fixes on register and kiosk devices. As a reminder, sending a binary sync will reboot the POS device. Please be sure to read the Cloud POS Windows Register 5.1.40 Release Notes and the Windows Kiosk 5.1.35 Release Notes to learn more. If you have any questions, please open a case via Illumia Connect or call Illumia Support at 888-381-8054, Option 3.

Read the full incident report →

Started Sep 04, 2026, 05:31 PM UTC· resolved Sep 11, 2026, 10:03 PM UTC

1. monitoring Sep 04, 2026, 05:31 PM UTC

   Illumia Engineers are investigating a subset of clients having issue Data syncs with the service(s) Cloud POS.

2. monitoring Sep 04, 2026, 06:40 PM UTC

   Illumia Engineers have determined that the vendor is applying resolution to underlying infrastructure and we have seen performance starting to recover.

3. monitoring Sep 04, 2026, 07:20 PM UTC

   This incident has been resolved and all systems are now operating normally.

Read the full incident report →

Started Sep 03, 2026, 05:00 AM UTC· resolved Sep 11, 2026, 05:29 PM UTC

1. monitoring Sep 03, 2026, 05:00 AM UTC

   Maintenance tasks: Illumia will be upgrading NetMenu CBORD Hosted (SaaS) to Release v26.04.0100 in the following environments: NetMenu US 9 Production, NetMenu US 8 Production, NetMenu US 6 Production, NetMenu Canada 3 Production from 1:00 AM to 6:00 AM your local time Release notes for this release can be accessed from the CBORD Hub by selecting Support > Support Help Center > Release Notes & User Guides. US: https://hub.cbord.com Canada: https://ca.hub.cbord.com Australia: https://au.hub.cbord.com Expected impact: The system will be unavailable during the upgrade installation. We apologize for any inconvenience.

2. monitoring Sep 03, 2026, 10:00 AM UTC

   The scheduled maintenance has been completed and the impacted systems are operating normally.

Read the full incident report →

Started Sep 02, 2026, 03:00 PM UTC· resolved Sep 11, 2026, 11:19 AM UTC

1. monitoring Sep 02, 2026, 03:00 PM UTC

   Maintenance tasks: Illumia will be upgrading NetMenu CBORD Hosted (SaaS) to Release v26.04.0101 in the following environments: NetMenu Australia 1 Production, NetMenu Australia 2 Production from 1:00 AM to 6:00 AM - AEST Release notes for this release can be accessed from the CBORD Hub by selecting Support > Support Help Center > Release Notes & User Guides. US: https://hub.cbord.com Canada: https://ca.hub.cbord.com Australia: https://au.hub.cbord.com Expected impact: The system will be unavailable during the upgrade installation. We apologize for any inconvenience.

2. monitoring Sep 02, 2026, 08:00 PM UTC

   The scheduled maintenance has been completed and the impacted systems are operating normally.

Read the full incident report →

Started Sep 01, 2026, 05:09 PM UTC· resolved Sep 10, 2026, 06:40 PM UTC

1. monitoring Sep 01, 2026, 05:09 PM UTC

   We are actively investigating reports of performance degradation affecting forms functionality. We will share updates here as more information is available.

2. monitoring Sep 01, 2026, 06:27 PM UTC

   We have identified the likely cause of the issue, and our teams are diligently working on a mitigation. Affected users may experience forms not working as expected. We will continue to share additional updates here as more information is available.

3. monitoring Sep 01, 2026, 08:33 PM UTC

   Our teams continue to work on the mitigation. We will continue to share additional updates here as more information is available.

4. monitoring Sep 01, 2026, 09:24 PM UTC

   The performance degradation of JIRA has been resolved, and services are now operating normally for all affected customers. We will continue to monitor performance closely to confirm stability.

5. monitoring Sep 01, 2026, 09:35 PM UTC

   On September 1, some JIRA users may have experienced performance degradation affecting forms functionality. The issue has now been resolved, and the service is operating normally for all affected customers.

Read the full incident report →

Started Sep 01, 2026, 10:11 AM UTC· resolved Sep 10, 2026, 06:40 PM UTC

1. monitoring Sep 01, 2026, 10:11 AM UTC

   We have identified the root cause of the issue impacting Jira Work Item transitions and have applied a fix. We are currently seeing signs of recovery and will continue to monitor. We will provide the next update in the next 1 hour, or sooner if there is a material update.

2. monitoring Sep 01, 2026, 11:44 AM UTC

   On 1st Sept 2026, between 04:22 UTC to 10:59 UTC, some Jira users may have experienced service disruptions. The issue has now been resolved and the service is operating normally for all the customers.

Read the full incident report →

Started Sep 01, 2026, 07:00 AM UTC· resolved Sep 10, 2026, 06:29 PM UTC

1. monitoring Sep 01, 2026, 07:00 AM UTC

   Maintenance tasks: Illumia will be upgrading NetMenu CBORD Hosted (SaaS) to Release v26.04.0100 in the following environments: NetMenu US 12 Production from 12:00 AM to 5:00 AM your local time Release notes for this release can be accessed from the CBORD Hub by selecting Support > Support Help Center > Release Notes & User Guides. US: https://hub.cbord.com Canada: https://ca.hub.cbord.com Australia: https://au.hub.cbord.com Expected impact: The system will be unavailable during the upgrade installation. We apologize for any inconvenience.

2. monitoring Sep 01, 2026, 12:00 PM UTC

   The scheduled maintenance has been completed and the impacted systems are operating normally.

Read the full incident report →

Started Sep 01, 2026, 05:00 AM UTC· resolved Sep 10, 2026, 06:29 PM UTC

1. monitoring Sep 01, 2026, 05:00 AM UTC

   Maintenance tasks: Illumia will be upgrading NetMenu CBORD Hosted (SaaS) to Release v26.04.0100 in the following environments: NetMenu US 5 Production, NetMenu US 3 Production from 1:00 AM to 6:00 AM your local time Release notes for this release can be accessed from the CBORD Hub by selecting Support > Support Help Center > Release Notes & User Guides. US: https://hub.cbord.com Canada: https://ca.hub.cbord.com Australia: https://au.hub.cbord.com Expected impact: The system will be unavailable during the upgrade installation. We apologize for any inconvenience.

2. monitoring Sep 01, 2026, 10:00 AM UTC

   The scheduled maintenance has been completed and the impacted systems are operating normally.

Read the full incident report →

Started Aug 31, 2026, 11:00 PM UTC· resolved Sep 10, 2026, 06:29 PM UTC

1. monitoring Aug 31, 2026, 11:00 PM UTC

   Maintenance Tasks: Illumia's Cloud Services team will be performing scheduled maintenance on the eAccounts environment. Expected Impact: No service interruptions or user impact are expected during the maintenance window. If you have any questions, please open a case via Illumia Connect or call Illumia Support at 888-381-8054, Option 2.

2. monitoring Sep 01, 2026, 02:00 AM UTC

   The scheduled maintenance has been completed and the impacted systems are operating normally.

Read the full incident report →

Started Aug 31, 2026, 06:28 PM UTC· resolved Sep 10, 2026, 06:29 PM UTC

1. monitoring Aug 31, 2026, 06:28 PM UTC

   Impact

2. monitoring Sep 01, 2026, 12:47 AM UTC

   Jira Incoming Emails are experiencing elevated failures when fetching mail from Microsoft accounts. This affects email-based creation and updates of Jira work items. Users may see 500 internal server errors when email fetch attempts occur. We are tracking updates from Microsoft and continuing to review the impact. These updates are available publicly via https://status.cloud.microsoft/

3. monitoring Sep 01, 2026, 05:18 AM UTC

   We're now seeing full recovery across Atlassian services that have been impacted, and this incident is now resolved. For those continuing to experience issues relating to this incident we encourage you to please check https://status.cloud.microsoft/ as they continue to provide further updates about additional services.

Read the full incident report →

Started Aug 31, 2026, 03:00 PM UTC· resolved Sep 10, 2026, 06:18 PM UTC

1. monitoring Aug 31, 2026, 03:00 PM UTC

   Maintenance tasks: Illumia will be upgrading NetMenu CBORD Hosted (SaaS) to Release v26.04.0101 in the following environments: NetMenu Australia 1 Staging, NetMenu Australia 2 Staging from 1:00 AM to 6:00 AM - AEST Release notes for this release can be accessed from the CBORD Hub by selecting Support > Support Help Center > Release Notes & User Guides. US: https://hub.cbord.com Canada: https://ca.hub.cbord.com Australia: https://au.hub.cbord.com Expected impact: The system will be unavailable during the upgrade installation. We apologize for any inconvenience.

2. monitoring Aug 31, 2026, 08:00 PM UTC

   The scheduled maintenance has been completed and the impacted systems are operating normally.

Read the full incident report →

Started Aug 30, 2026, 06:46 PM UTC· resolved Sep 10, 2026, 02:58 PM UTC

1. monitoring Aug 30, 2026, 06:46 PM UTC

   Illumia Engineers are investigating a possible issue with the service(s) NetMenu/US/NetMenu US 14 Production. We will provide additional information as soon as possible.

2. monitoring Aug 30, 2026, 06:54 PM UTC

   We have determined that this issue affects only one healthcare system. If you have not already been contacted by or engaged with our team regarding this incident, your organization is not impacted. We are continuing to work on this and will provide an update as soon as possible.

3. monitoring Aug 31, 2026, 02:23 PM UTC

   Illumia engineers have identified an issue affecting performance for a subset of customers within the environment. Our teams are actively testing a fix to resolve the issue and restore normal performance. We will provide another update as soon as additional information becomes available.

4. monitoring Aug 31, 2026, 03:53 PM UTC

   The issue with the service(s) NetMenu US 14 Production is tentatively resolved and Illumia engineers are monitoring the systems to confirm there are no further issues.

5. monitoring Aug 31, 2026, 08:53 PM UTC

   This incident has been resolved and all systems are now operating normally.

Read the full incident report →

Started Aug 29, 2026, 08:44 PM UTC· resolved Sep 10, 2026, 02:03 PM UTC

1. monitoring Aug 29, 2026, 08:44 PM UTC

   Illumia Engineers are investigating a possible issue with Room Service Choice and Tray Logistics in NetMenu/US/NetMenu US 3 Production. We will provide additional information as soon as possible.

2. monitoring Aug 30, 2026, 12:10 AM UTC

   The issue with Room Service Choice and Tray Logistics is tentatively resolved and Illumia engineers are monitoring the systems to confirm there are no further issues.

3. monitoring Aug 31, 2026, 07:59 PM UTC

   This incident has been resolved and all systems are now operating normally.

Read the full incident report →

Started Aug 29, 2026, 09:00 AM UTC· resolved Sep 08, 2026, 02:31 AM UTC

1. monitoring Aug 29, 2026, 09:00 AM UTC

   Maintenance tasks: Our International Payments partner will be performing Standard monthly Linux patching & performance maintenance. Expected impact: The Illumia International Payment option will be unavailable for approximately two (2) hours. All other payment methods, including credit cards, eCheck and other international payments options, will remain available and unaffected. Illumia wishes to inform our clients of all scheduled maintenance to production systems. If you have any questions or experience any issues after the maintenance window has passed, please open a case via Illumia Connect or 1-888-381-8054, Option 1 then 1.

2. monitoring Aug 29, 2026, 11:00 AM UTC

   The scheduled maintenance has been completed and the impacted systems are operating normally.

Read the full incident report →

Started Aug 27, 2026, 07:00 AM UTC· resolved Sep 03, 2026, 09:35 PM UTC

1. monitoring Aug 27, 2026, 07:00 AM UTC

   Maintenance tasks: Illumia will be upgrading NetMenu CBORD Hosted (SaaS) to Release v26.04.0100 in the following environments: NetMenu US 4 Production from 1:00 AM to 6:00 AM your local time Release notes for this release can be accessed from the CBORD Hub by selecting Support > Support Help Center > Release Notes & User Guides. US: https://hub.cbord.com Canada: https://ca.hub.cbord.com Australia: https://au.hub.cbord.com Expected impact: The system will be unavailable during the upgrade installation. We apologize for any inconvenience.

2. monitoring Aug 27, 2026, 12:00 PM UTC

   The scheduled maintenance has been completed and the impacted systems are operating normally.

Read the full incident report →

Started Aug 27, 2026, 05:00 AM UTC· resolved Sep 03, 2026, 06:38 PM UTC

1. monitoring Aug 27, 2026, 05:00 AM UTC

   Maintenance tasks: Illumia will be upgrading NetMenu CBORD Hosted (SaaS) to Release v26.04.0100 in the following environments: NetMenu Canada 1 Production, NetMenu Canada 2 Production, NetMenu US 10 Production from 1:00 AM to 6:00 AM your local time Release notes for this release can be accessed from the CBORD Hub by selecting Support > Support Help Center > Release Notes & User Guides. US: https://hub.cbord.com Canada: https://ca.hub.cbord.com Australia: https://au.hub.cbord.com Expected impact: The system will be unavailable during the upgrade installation. We apologize for any inconvenience.

2. monitoring Aug 27, 2026, 10:00 AM UTC

   The scheduled maintenance has been completed and the impacted systems are operating normally.

Read the full incident report →

Started Aug 27, 2026, 04:22 AM UTC· resolved Sep 02, 2026, 02:37 PM UTC

1. monitoring Aug 27, 2026, 04:22 AM UTC

   Our teams have identified this issue is also impacting Jira Service Management. We will update further as soon as possible.

2. monitoring Aug 27, 2026, 04:25 AM UTC

   We are investigating an issue with accessing products that is impacting Confluence, Jira Cloud and Jira Serivce Management customers. Our team is urgently investigating this issue and we will provide further details within one hour or sooner if information is available.

3. monitoring Aug 27, 2026, 04:33 AM UTC

   Our teams have identified a possible fix for the issues impacting Jira Cloud, Jira Service Management and Confluence. This is now being rolled out to impacted regions and we will update within one hour, or sooner if further information is available.

4. monitoring Aug 27, 2026, 04:51 AM UTC

   The issues relating to loading Jira Cloud, Jira Service Management and Confluence are now in recovery. We'll continue to monitor closely to confirm stability and provide an update within one hour, or sooner as more information becomes available.

5. monitoring Aug 27, 2026, 05:16 AM UTC

   On 27 August 2026 UTC, Atlassian products including Jira Cloud, Jira Service Management and Confluence experienced a disruption, and services were unavailable to affected users. The issue has now been resolved, and the service is operating normally for all affected customers. A public postmortem for this incident will be made available on this page when our full investigation of the incident has been completed.

Read the full incident report →

Started Aug 27, 2026, 01:00 AM UTC· resolved Sep 02, 2026, 12:35 PM UTC

1. monitoring Aug 27, 2026, 01:00 AM UTC

   Maintenance tasks: Illumia will be upgrading NetMenu CBORD Hosted (SaaS) to Release v26.04.0100 in the following environments: NetMenu UK 1 Production from 1:00 AM to 6:00 AM your local time Release notes for this release can be accessed from the CBORD Hub by selecting Support > Support Help Center > Release Notes & User Guides. US: https://hub.cbord.com Canada: https://ca.hub.cbord.com Australia: https://au.hub.cbord.com Expected impact: The system will be unavailable during the upgrade installation. We apologize for any inconvenience.

2. monitoring Aug 27, 2026, 06:00 AM UTC

   The scheduled maintenance has been completed and the impacted systems are operating normally.

Read the full incident report →

Started Aug 26, 2026, 03:00 PM UTC· resolved Sep 02, 2026, 12:35 PM UTC

1. monitoring Aug 26, 2026, 03:00 PM UTC

   Maintenance tasks: Illumia will be upgrading NetMenu CBORD Hosted (SaaS) to Release v26.04.0100 in the following environments: NetMenu Australia 1 Production, NetMenu Australia 2 Production from 1:00 AM to 6:00 AM - AEST Release notes for this release can be accessed from the CBORD Hub by selecting Support > Support Help Center > Release Notes & User Guides. US: https://hub.cbord.com Canada: https://ca.hub.cbord.com Australia: https://au.hub.cbord.com Expected impact: The system will be unavailable during the upgrade installation. We apologize for any inconvenience.

2. monitoring Aug 26, 2026, 03:01 PM UTC

   The scheduled NetMenu CBORD Hosted (SaaS) v26.04.0100 release for the following environments: NetMenu Australia 1 Production, NetMenu Australia 2 Production has been postponed to allow for additional review and validation. A new date will be communicated once confirmed. We appreciate your patience as we take the necessary steps to ensure a smooth upgrade.

3. monitoring Aug 26, 2026, 03:21 PM UTC

   This is a reminder that the scheduled NetMenu CBORD Hosted (SaaS) v26.04.0100 release for the following environments: NetMenu Australia 1 Production, NetMenu Australia 2 Production has been postponed to allow for additional review and validation. A new date will be communicated once confirmed. We appreciate your patience as we take the necessary steps to ensure a smooth upgrade.

Read the full incident report →

Started Aug 25, 2026, 08:01 PM UTC· resolved Sep 02, 2026, 12:35 PM UTC

1. monitoring Aug 25, 2026, 08:01 PM UTC

2. monitoring Aug 25, 2026, 08:36 PM UTC

   This incident has been resolved and all systems are now operating normally.

Read the full incident report →

Started Aug 25, 2026, 08:42 AM UTC· resolved Aug 30, 2026, 06:40 PM UTC

1. monitoring Aug 25, 2026, 08:42 AM UTC

   We are actively investigating reports of performance degradation resulting in increased latency for email, mobile, and slack notifications for Jira, JSM and Confluence. Our teams are investigating the issue and more information will be shared within the next 1 hour.

2. monitoring Aug 25, 2026, 09:44 AM UTC

   Our teams have identified the impacted regions and are actively working to mitigate the issue. We will provide further updates within an hour, or sooner if we have significant progress to share.

3. monitoring Aug 25, 2026, 10:49 AM UTC

   Our teams have taken few corrective measures to mitigate the issue in one of the impacted regions and are observing some improvements. We continue to monitor the situation and will take necessary actions until the incident is fully recovered. We will provide further updates within next two hours, or sooner if we have significant progress to share.

4. monitoring Aug 25, 2026, 01:01 PM UTC

   Our teams continue to mitigate the issue and are observing some improvements. We continue to monitor the situation and will take necessary actions until the incident is fully recovered. We will provide further updates within next two hours, or sooner if we have significant progress to share.

5. monitoring Aug 25, 2026, 02:33 PM UTC

   On 25th Aug 2026, some users may have experienced increased latency in email, mobile and slack notifications. The issue has now been resolved, and the service is operating normally for all customers.

Read the full incident report →

Started Aug 25, 2026, 08:00 AM UTC· resolved Aug 29, 2026, 10:44 PM UTC

1. monitoring Aug 25, 2026, 08:00 AM UTC

   Maintenance tasks: Illumia will be upgrading NetMenu CBORD Hosted (SaaS) to Release v26.04.0100 in the following environments: NetMenu US 14 Production, NetMenu Canada 4 Production from 1:00 AM to 6:00 AM your local time Release notes for this release can be accessed from the CBORD Hub by selecting Support > Support Help Center > Release Notes & User Guides. US: https://hub.cbord.com Canada: https://ca.hub.cbord.com Australia: https://au.hub.cbord.com Expected impact: The system will be unavailable during the upgrade installation. We apologize for any inconvenience.

2. monitoring Aug 25, 2026, 01:00 PM UTC

   The scheduled maintenance has been completed and the impacted systems are operating normally.

Read the full incident report →

Started Aug 25, 2026, 05:00 AM UTC· resolved Aug 27, 2026, 06:23 PM UTC

1. monitoring Aug 25, 2026, 05:00 AM UTC

   Maintenance tasks: Illumia will be upgrading NetMenu CBORD Hosted (SaaS) to Release v26.04.0100 in the following environments: NetMenu US 7 Production, NetMenu US 2 Production from 1:00 AM to 6:00 AM your local time Release notes for this release can be accessed from the CBORD Hub by selecting Support > Support Help Center > Release Notes & User Guides. US: https://hub.cbord.com Canada: https://ca.hub.cbord.com Australia: https://au.hub.cbord.com Expected impact: The system will be unavailable during the upgrade installation. We apologize for any inconvenience.

2. monitoring Aug 25, 2026, 10:00 AM UTC

   The scheduled maintenance has been completed and the impacted systems are operating normally.

Read the full incident report →

Started Aug 24, 2026, 09:37 PM UTC· resolved Aug 27, 2026, 06:16 PM UTC

1. monitoring Aug 24, 2026, 09:37 PM UTC

   Transact engineers investigated a possible issue with Mobile Credential for Google Pay Wallet. Already provisioned credentials may have experienced service degradation. New credentials were successful without any issues.

2. monitoring Aug 24, 2026, 09:48 PM UTC

   This incident has been resolved and all systems are now operating normally.

Read the full incident report →