Transact incident

Degraded performance of JIRA

Resolved after 9 days 1 hour, on September 1, 2026.

monitoring Sep 01, 2026, 09:35 PM UTC

On September 1, some JIRA users may have experienced performance degradation affecting forms functionality. The issue has now been resolved, and the service is operating normally for all affected customers.

Started
Sep 01, 2026, 05:09 PM UTC
Resolved
Sep 10, 2026, 06:40 PM UTC
Duration
9d 1h
Detected by Pingoru
Sep 01, 2026, 05:09 PM UTC

Update timeline

  1. monitoring Sep 01, 2026, 05:09 PM UTC

    We are actively investigating reports of performance degradation affecting forms functionality. We will share updates here as more information is available.

  2. monitoring Sep 01, 2026, 06:27 PM UTC

    We have identified the likely cause of the issue, and our teams are diligently working on a mitigation. Affected users may experience forms not working as expected. We will continue to share additional updates here as more information is available.

  3. monitoring Sep 01, 2026, 08:33 PM UTC

    Our teams continue to work on the mitigation. We will continue to share additional updates here as more information is available.

  4. monitoring Sep 01, 2026, 09:24 PM UTC

    The performance degradation of JIRA has been resolved, and services are now operating normally for all affected customers. We will continue to monitor performance closely to confirm stability.

  5. monitoring Sep 01, 2026, 09:35 PM UTC

    On September 1, some JIRA users may have experienced performance degradation affecting forms functionality. The issue has now been resolved, and the service is operating normally for all affected customers.

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