Transact Outage History

Started Aug 24, 2026, 07:22 PM UTC· resolved Aug 26, 2026, 10:53 PM UTC

1. monitoring Aug 24, 2026, 07:22 PM UTC

   We are actively investigating reports of performance degradation resulting in increased latency for email, mobile, and Slack notifications for JIRA, JSM, and Confluence. We will share updates here as more information is available.

2. monitoring Aug 24, 2026, 08:25 PM UTC

   Our teams have identified three impacted regions, and continue to investigate the increased latency affecting email, mobile, and Slack notifications for JIRA, JSM, and Confluence.

3. monitoring Aug 24, 2026, 09:30 PM UTC

   We have identified the likely cause of the issue, and our teams are diligently working on a mitigation. Affected users may experience increased latency in email, mobile, and Slack notifications for JIRA, JSM, and Confluence. We will continue to share additional updates here as more information is available.

4. monitoring Aug 24, 2026, 11:15 PM UTC

   On August 24, 2026, some JIRA, JSM, and Confluence users may have experienced performance degradation resulting in increased latency in email, mobile, and Slack notifications. The issue has been resolved for newly created notifications, and service is operating normally. There may be older notifications that are being processed, and we expect them to be completed in next few hours.

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Started Aug 24, 2026, 02:33 PM UTC· resolved Aug 26, 2026, 09:14 PM UTC

1. monitoring Aug 24, 2026, 02:33 PM UTC

2. monitoring Aug 24, 2026, 02:58 PM UTC

   Transactions processing using Monetra gateway with WorldPay as the processor are failing. Transactions processed with other processors or with NMI gateway are successful.

3. monitoring Aug 24, 2026, 03:20 PM UTC

   Transactions are now processing successfully using Monetra gateway with WorldPay as processor.

4. monitoring Aug 24, 2026, 03:58 PM UTC

   This incident has been resolved and all systems are now operating normally.

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Started Aug 24, 2026, 10:00 AM UTC· resolved Aug 26, 2026, 08:14 PM UTC

1. monitoring Aug 24, 2026, 10:00 AM UTC

   Maintenance tasks: Illumia will perform scheduled maintenance on the Illumia environment to deploy the Insights 2026.08.12 Release. Please be sure to read the Release Notes to learn more. This is a redeployment of the maintenance that was previously scheduled to occur the morning of August 13th. Expected impact: We expect downtime during the maintenance window. Note: If you receive the error message "We could not verify your access" when attempting to sign in, clear your browser's cache and try logging in again. If the issue persists, open an incognito/private browsing window and attempt to log in from there. If you have any questions or experience any issues after the maintenance window has passed, please open a case via Transact Connect or call Illumia Support at 888-381-8054, Option 3.

2. monitoring Aug 24, 2026, 03:00 PM UTC

   The scheduled maintenance has been completed and the impacted systems are operating normally.

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Started Aug 20, 2026, 03:19 PM UTC· resolved Aug 26, 2026, 12:58 AM UTC

1. monitoring Aug 20, 2026, 03:19 PM UTC

   Maintenance Tasks: FreedomPay will perform scheduled maintenance on August 26, 3:00–5:00 AM ET. During this window, tokenization services may be briefly unavailable, with disruptions lasting up to 5 minutes. Expected Impact: Mobile Ordering users with stored payment cards may see brief errors when checking out during the window. All other transaction processing is expected to continue normally. No action is needed on your end; service will resume automatically.

2. monitoring Aug 25, 2026, 11:00 AM UTC

   The Software Bulletin notification has been removed from the site.

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Started Aug 20, 2026, 02:06 PM UTC· resolved Aug 26, 2026, 12:58 AM UTC

1. monitoring Aug 20, 2026, 02:06 PM UTC

   Illumia engineers have identified an issue after overnight maintenance that affected balance updates. We are working towards a resolution now and will update when this is complete.

2. monitoring Aug 20, 2026, 02:16 PM UTC

   The issue with the service(s) Quickcharge is tentatively resolved and Illumia engineers are monitoring the systems to confirm there are no further issues.

3. monitoring Aug 20, 2026, 02:33 PM UTC

   This incident has been resolved and all systems are now operating normally.

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Started Aug 20, 2026, 08:30 AM UTC· resolved Aug 26, 2026, 12:58 AM UTC

1. monitoring Aug 20, 2026, 08:30 AM UTC

   Maintenance will be conducted on the following components from 1:30am until 4:00am US Pacific Time for NetMenu/US/NetMenu US 14 Production. We are performing scheduled maintenance to increase capacity within the production environment. The service will be unavailable for the duration of the maintenance window. Our team will provide an update when maintenance is complete and service has been restored.

2. monitoring Aug 20, 2026, 11:00 AM UTC

   The scheduled maintenance has been completed and the impacted systems are operating normally.

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Started Aug 20, 2026, 08:00 AM UTC· resolved Aug 25, 2026, 12:33 PM UTC

1. monitoring Aug 20, 2026, 08:00 AM UTC

   Illumia will be performing scheduled maintenance to apply security patches. During this time, the system is expected to be unavailable. We apologize for any inconvenience this may cause. We will provide an update as soon as the maintenance has completed.

2. monitoring Aug 20, 2026, 09:00 AM UTC

   The scheduled maintenance has been completed and the impacted systems are operating normally.

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Started Aug 20, 2026, 07:00 AM UTC· resolved Aug 25, 2026, 08:44 AM UTC

1. monitoring Aug 20, 2026, 07:00 AM UTC

   Illumia will be performing scheduled maintenance to apply security patches. During this time, the system is expected to be unavailable. We apologize for any inconvenience this may cause. We will provide an update as soon as the maintenance has completed.

2. monitoring Aug 20, 2026, 08:00 AM UTC

   The scheduled maintenance has been completed and the impacted systems are operating normally.

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Started Aug 19, 2026, 10:00 PM UTC· resolved Aug 24, 2026, 09:41 PM UTC

1. monitoring Aug 19, 2026, 10:00 PM UTC

   Maintenance tasks: Illumia Cloud Services has advised that they will be performing maintenance to the TS SaaS Jasper Reports system. Expected impact: During the maintenance window there will be a brief interruption to reporting access while the server is restarted. There is NO IMPACT expected to transaction processing, administrative access, or batch imports/exports. Illumia wishes to inform our clients of all scheduled maintenance to production systems. If you have any questions or experience any issues after the maintenance window has passed, please open a case via Illumia Connect or 1-888-381-8054, Option 4 then follow the appropriate prompts for Illumia SaaS Client Support.

2. monitoring Aug 19, 2026, 11:00 PM UTC

   The scheduled maintenance has been completed and the impacted systems are operating normally.

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Started Aug 19, 2026, 05:00 AM UTC· resolved Aug 24, 2026, 07:20 PM UTC

1. monitoring Aug 19, 2026, 05:00 AM UTC

   Illumia will be performing scheduled maintenance to apply security patches. During this time, the system is expected to be unavailable. We apologize for any inconvenience this may cause. We will provide an update as soon as the maintenance has completed.

2. monitoring Aug 19, 2026, 07:00 AM UTC

   The scheduled maintenance has been completed and the impacted systems are operating normally.

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Started Aug 19, 2026, 01:17 AM UTC· resolved Aug 20, 2026, 04:16 PM UTC

1. monitoring Aug 19, 2026, 01:17 AM UTC

   PDT: 18 Aug 18:00 - Ongoing BST: 19 Aug 02:00 - Ongoing AEST: 19 Aug 11:00 - Ongoing NZT: 19 Aug 13:00 - Ongoing Region: Global Windcave is currently experiencing technical issues which may result in intermittent transaction declines. This is being investigated with priority. Updates to follow.

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Started Aug 18, 2026, 08:35 PM UTC· resolved Aug 20, 2026, 04:06 PM UTC

1. monitoring Aug 18, 2026, 08:35 PM UTC

   Illumia engineers are investigating an issue provisioning new Mobile Credentials in Apple Wallet. Some provisioning attempts may be unsuccessful. Existing credentials should continue to work.

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Started Aug 18, 2026, 08:00 AM UTC· resolved Aug 20, 2026, 04:06 PM UTC

1. monitoring Aug 18, 2026, 08:00 AM UTC

   Illumia will be performing scheduled maintenance to apply security patches. During this time, the system is expected to be unavailable. We apologize for any inconvenience this may cause. We will provide an update as soon as the maintenance has completed.

2. monitoring Aug 18, 2026, 09:00 AM UTC

   Illumia Engineers investigated and found NetMenu US 12 Production to be functioning as expected. This was triggered by a false positive in our automated monitoring. This incident is resolved at this time.

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Started Aug 18, 2026, 05:00 AM UTC· resolved Aug 19, 2026, 07:53 PM UTC

1. monitoring Aug 18, 2026, 05:00 AM UTC

   Illumia will be performing scheduled maintenance to apply security patches. During this time, the system is expected to be unavailable. We apologize for any inconvenience this may cause. We will provide an update as soon as the maintenance has completed.

2. monitoring Aug 18, 2026, 07:00 AM UTC

   The scheduled maintenance has been completed and the impacted systems are operating normally.

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Started Aug 17, 2026, 03:00 PM UTC· resolved Aug 19, 2026, 07:43 PM UTC

1. monitoring Aug 17, 2026, 03:00 PM UTC

   Illumia will be performing scheduled maintenance to apply security patches on August 18, 2026, at 1:00 AM. During this time, the system is expected to be unavailable. We apologize for any inconvenience this may cause. We will provide an update as soon as the maintenance has completed.

2. monitoring Aug 17, 2026, 04:00 PM UTC

   The scheduled maintenance has been completed and the impacted systems are operating normally.

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Started Aug 16, 2026, 05:00 AM UTC· resolved Aug 19, 2026, 12:37 AM UTC

1. monitoring Aug 16, 2026, 05:00 AM UTC

   Illumia will be performing scheduled maintenance to apply security patches. During this time, the system is expected to be unavailable. We apologize for any inconvenience this may cause. We will update you as soon as the maintenance has completed.

2. monitoring Aug 16, 2026, 07:00 AM UTC

   The scheduled maintenance has been completed and the impacted systems are operating normally.

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Started Aug 15, 2026, 04:38 AM UTC· resolved Aug 19, 2026, 12:37 AM UTC

1. monitoring Aug 15, 2026, 04:38 AM UTC

   PDT: Date/Time - 21:02 - Ongoing EDT: Date/Time - 00:02 - Ongoing AEST/AEDT: Date/Time - 14:02 - Ongoing NZT: Date/Time - 16:02 - Ongoing Merchants transacting via Windcave - Mastercard link are experiencing transaction failures. These failures are returning a 96 response code. Windcave is investigating with Mastercard with priority . Updates to follow.

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Started Aug 13, 2026, 07:00 AM UTC· resolved Aug 18, 2026, 12:55 PM UTC

1. monitoring Aug 13, 2026, 07:00 AM UTC

   Scheduled Maintenance: HCIS/HL7 Interface Service We're performing a performance upgrade on the HCIS/HL7 interface service (hcis.cbord.com). Impact: This service will be unavailable for the duration of the maintenance window. We'll post updates here as work progresses, and will confirm once the service is fully restored. Thank you for your patience.

2. monitoring Aug 13, 2026, 10:00 AM UTC

   The scheduled maintenance has been completed and the impacted systems are operating normally.

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Started Aug 10, 2026, 08:57 PM UTC· resolved Aug 15, 2026, 04:35 AM UTC

1. monitoring Aug 10, 2026, 08:57 PM UTC

   Illumia is pleased to announce the release of GET v5.0.0. The Release Notes for this version can be viewed at the CBORD Hub by selecting Support > Support Help Center > Release Notes & User Guides. US: https://hub.cbord.com Canada: https://ca.hub.cbord.com Australia: https://au.hub.cbord.com Illumia recommends staying up to date with the latest version of your application. To schedule an upgrade, contact Support via the Hub or by calling 1.844.GO.CBORD (1.844.462.2673) and selecting option 1.

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Started Aug 10, 2026, 05:00 AM UTC· resolved Aug 13, 2026, 05:42 PM UTC

1. monitoring Aug 10, 2026, 05:00 AM UTC

   Maintenance tasks: Illumia will be upgrading NetMenu CBORD Hosted (SaaS) to Release v26.04.0100 in the following environments: NetMenu US 16 Staging, NetMenu US 15 Staging from 1:00 AM to 6:00 AM your local time. Release notes for this release can be accessed from the CBORD Hub by selecting Support > Support Help Center > Release Notes & User Guides. US: https://hub.cbord.com Canada: https://ca.hub.cbord.com Australia: https://au.hub.cbord.com Expected impact: The system will be unavailable during the upgrade installation. We apologize for any inconvenience.

2. monitoring Aug 10, 2026, 10:00 AM UTC

   The scheduled maintenance has been completed and the impacted systems are operating normally.

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Started Aug 07, 2026, 06:06 PM UTC· resolved Aug 13, 2026, 05:21 PM UTC

1. monitoring Aug 07, 2026, 06:06 PM UTC

   Illumia is pleased to announce the release of CS Gold v9.0.4. The Release Notes for this version can be viewed at the CBORD Hub by selecting Support > Support Help Center > Release Notes & User Guides. US: https://hub.cbord.com Canada: https://ca.hub.cbord.com Australia: https://au.hub.cbord.com Illumia recommends staying up to date with the latest version of your application. To schedule an upgrade, contact Support via the Hub or by calling 1.844.GO.CBORD (1.844.462.2673) and selecting option 1.

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Started Aug 07, 2026, 11:30 AM UTC· resolved Aug 12, 2026, 07:09 PM UTC

1. monitoring Aug 07, 2026, 11:30 AM UTC

   We are investigating issues affecting your services. We are actively working to identify the cause and resolve the issue. We will provide further updates within one hour.

2. monitoring Aug 07, 2026, 12:22 PM UTC

   Some customers experienced issues accessing affected services in the Central European region. We have been able to apply the fix to mitigate the issues and we are seeing recovery. We continue to monitor the situation and should be fully recovered soon. We should be able to provide more updates in the next one hour or earlier.

3. monitoring Aug 07, 2026, 12:52 PM UTC

   On August 7th - 2026, between 10:27 UTC to 11:49 UTC, some users in the Central European region may have experienced service access issues. The issue has now been resolved and the service is operating normally for all the customers.

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Started Aug 07, 2026, 04:00 AM UTC· resolved Aug 12, 2026, 06:58 PM UTC

1. monitoring Aug 07, 2026, 07:00 AM UTC

   The scheduled maintenance has been completed and the impacted systems are operating normally.

2. monitoring Aug 10, 2026, 08:00 AM UTC

   Maintenance tasks: Illumia will be upgrading NetMenu CBORD Hosted (SaaS) to Release v26.04.0100 in the following environments: NetMenu Canada 4 Staging from 1:00 AM to 6:00 AM your local time. Release notes for this release can be accessed from the CBORD Hub by selecting Support > Support Help Center > Release Notes & User Guides. US: https://hub.cbord.com Canada: https://ca.hub.cbord.com Australia: https://au.hub.cbord.com Expected impact: The system will be unavailable during the upgrade installation. We apologize for any inconvenience.

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Started Aug 06, 2026, 09:00 AM UTC· resolved Aug 12, 2026, 06:47 PM UTC

1. monitoring Aug 06, 2026, 09:00 AM UTC

   Maintenance tasks: Illumia will perform scheduled maintenance on the Mobile Ordering environment to deploy the Mobile Ordering 2026.4 Release. This release includes support for subcategory-based discounts from Cloud POS in Mobile Ordering. Administrators can view subcategory discount configurations, set in Cloud POS BackOffice, directly within the Mobile Ordering Dashboard under Admin > Tenders. The new Subcat Disc. tab displays the discount label, discount rate, and associated menu sections in a read-only view, and only appears for tenders that have subcategory discounts configured. Note: Any existing subcategory discounts linked to existing tenders will begin functioning in Mobile Ordering after a data sync. No configuration changes are required on your part; the discounts will activate automatically once the sync completes. Please be sure to read the Release Notes to learn more. Expected impact: While there is no expected downtime nor impact on clients during this update, Illumia wishes to inform our clients of all scheduled maintenance to production systems. If you have any questions or experience any issues after the maintenance window has passed, please open a case via Illumia Connect or call Illumia Support at 888-381-8054, Option 3.

2. monitoring Aug 06, 2026, 10:30 AM UTC

   The scheduled maintenance has been completed and the impacted systems are operating normally.

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Started Aug 06, 2026, 08:00 AM UTC· resolved Aug 12, 2026, 06:47 PM UTC

1. monitoring Aug 06, 2026, 08:00 AM UTC

   Maintenance tasks: Illumia will perform scheduled maintenance on the Cloud POS Back Office environment. Expected impact: There is no expected downtime for this maintenance, however, any scheduled exports or reports during this time will be queued for processing when maintenance is completed. If you have any questions or experience any issues after the maintenance window has passed, please open a case via Illumia Connect or call Illumia Support at 888-381-8054, Option 3.

2. monitoring Aug 06, 2026, 11:00 AM UTC

   The scheduled maintenance has been completed and the impacted systems are operating normally.

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