Transact Outage History

Started Sep 26, 2026, 01:05 AM UTC· resolved Sep 26, 2026, 02:11 AM UTC

1. monitoring Sep 26, 2026, 01:05 AM UTC

   Illumia Engineers are investigating a possible issue with the service(s) GET/All Platforms, GET/Food Orders/Printing.

2. monitoring Sep 26, 2026, 01:26 AM UTC

   Illumia Engineers have determined that order are not printing and orders are listed in a pending state. All Platforms, Food Orders/Printing is operating in a degraded state. We will provide more information as soon as possible

3. monitoring Sep 26, 2026, 02:11 AM UTC

   The issue with the service(s) All Platforms, Food Orders/Printing is tentatively resolved and Illumia engineers are monitoring the systems to confirm there are no further issues.

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Started Sep 25, 2026, 10:01 AM UTC· resolved Sep 25, 2026, 03:03 PM UTC

1. monitoring Sep 25, 2026, 10:01 AM UTC

   Illumia Engineers are investigating a possible issue with the service(s) NetMenu/US/NetMenu US 15 Production.

2. monitoring Sep 25, 2026, 10:09 AM UTC

   The issue with the service(s) NetMenu US 15 Production is tentatively resolved and Illumia engineers are monitoring the systems to confirm there are no further issues.

3. monitoring Sep 25, 2026, 03:03 PM UTC

   This incident has been resolved and all systems are now operating normally.

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Started Sep 24, 2026, 07:00 PM UTC· resolved Oct 02, 2026, 06:41 PM UTC

1. monitoring Sep 24, 2026, 07:00 PM UTC

   We are writing to provide an update regarding the upcoming NetMenu 26.05 release. As part of our final validation activities, we identified an issue that requires additional attention before the release is ready for production. To ensure we continue to deliver the quality and reliability our clients expect, we have made the decision to postpone the release while we address the issue. We do not have a confirmed release date at this time, but we are committed to providing an update no later than October 1. We understand that release timing is important for planning purposes and appreciate your patience as we work to ensure the release meets our standards before deployment. Thank you for your partnership and understanding.

2. monitoring Sep 30, 2026, 07:00 PM UTC

   The Software Bulletin notification has been removed from the site.

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Started Sep 24, 2026, 01:54 PM UTC· resolved Oct 01, 2026, 09:22 PM UTC

1. monitoring Sep 24, 2026, 01:54 PM UTC

   We continue to investigate the issue impacting Jira issue creation, issue viewing, and board loading. Our teams remain engaged on identifying a resolution. We will provide the next update in 1 hour, or sooner if there is material progress.

2. monitoring Sep 24, 2026, 02:58 PM UTC

   Mitigations have been deployed and we are seeing positive signs of recovery across Jira. Issues viewing work items, loading boards, and creating tickets are subsiding. We are continuing to monitor system health to ensure full stability and will share our next update within 60 minutes.

3. monitoring Sep 24, 2026, 03:53 PM UTC

   On September 24th 2026, some Jira and JSM users in the US region may have experienced a performance degradation impacting Jira issue creation, issue viewing, and board loading. The issue has now been resolved, and the service is operating normally for all affected customers.

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Started Sep 24, 2026, 08:52 AM UTC· resolved Oct 01, 2026, 06:52 PM UTC

1. monitoring Sep 24, 2026, 08:52 AM UTC

   We have been tracking an issue impacting Jira where users may have encountered errors or degraded performance accessing Jira and viewing issues. Mitigations are in place and we are seeing positive signs of recovery. Our teams are continuing to monitor the situation, and we expect to confirm resolution within the next 60 minutes.

2. monitoring Sep 24, 2026, 10:34 AM UTC

   We are continuing to closely monitor the situation to ensure full stability across Jira. Recovery signs remain steady. Our next update will be shared in 60 minutes, or sooner.

3. monitoring Sep 24, 2026, 10:34 AM UTC

   We are continuing to closely monitor the situation to ensure full stability across Jira. Recovery signs remain steady. Our next update will be shared in 60 minutes, or sooner.

4. monitoring Sep 24, 2026, 11:46 AM UTC

   On Sept 24th, 2026, between 07:28 to 08:08 UTC, some Jira users may have experienced errors or degraded performance when accessing Jira and viewing issues. The issue has now been resolved and the service is operating normally for all customers.

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Started Sep 23, 2026, 04:08 PM UTC· resolved Oct 01, 2026, 12:38 PM UTC

1. monitoring Sep 23, 2026, 04:08 PM UTC

   Illumia IDX is currently experiencing issues with transaction processing. Transactions may take longer than expected to complete or time out.

2. monitoring Sep 23, 2026, 05:01 PM UTC

   Transaction processing times are currently normal and the degradation seen earlier is mitigated. Illumia Engineers continue to work on a long term fix which should be in place within the hour. We will provide another update at that time.

3. monitoring Sep 23, 2026, 05:38 PM UTC

   This incident has been resolved and all systems are now operating normally.

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Started Sep 22, 2026, 05:00 AM UTC· resolved Sep 30, 2026, 06:02 PM UTC

1. monitoring Sep 22, 2026, 05:00 AM UTC

   Illumia engineers will be performing maintenance on the following environment NetMenu/US/NetMenu US 3 Production to improve system performance. During the maintenance window, users may experience a brief interruption in service.

2. monitoring Sep 22, 2026, 06:15 AM UTC

   The scheduled maintenance has been completed and the impacted systems are operating normally.

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Started Sep 22, 2026, 12:00 AM UTC· resolved Sep 29, 2026, 06:48 PM UTC

1. monitoring Aug 18, 2026, 12:00 AM UTC

   Maintenance tasks: We'll be removing weak ciphers from the Illumia Payments environment. These weak ciphers were removed from the train environment overnight to allow for any testing you may wish to perform. This should only impact inbound traffic to the web interfaces of Illumia Payments. Expected impact: We do not expect there to be any outages, but we expect there to be two brief periods of latency within the first three hours of the maintenance window. In the unlikely event that problems are encountered, periods of slowness or downtime could be more extensive and occur at any time within the maintenance window. Illumia wishes to inform our clients of all scheduled maintenance to production systems. If you have any questions or experience any issues after the maintenance window has passed, please open a case via Illumia Connect or 1-888-381-8054, Option 1 then 1.

2. monitoring Sep 22, 2026, 12:30 AM UTC

   The scheduled maintenance has been completed and the impacted systems are operating normally.

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Started Sep 19, 2026, 04:00 AM UTC· resolved Sep 29, 2026, 02:15 PM UTC

1. monitoring Sep 19, 2026, 04:00 AM UTC

   Maintenance tasks: We'll be applying standard operating system patches to the QuickCharge environment. Expected impact: During the maintenance window we will be applying OS updates to all servers. This will require a reboot which will cause a brief period of downtime for each server.

2. monitoring Sep 19, 2026, 10:00 AM UTC

   The scheduled maintenance has been completed and the impacted systems are operating normally.

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Started Sep 17, 2026, 04:30 PM UTC· resolved Sep 28, 2026, 04:56 PM UTC

1. monitoring Sep 17, 2026, 04:30 PM UTC

   Illumia is pleased to announce the release of CBORD Patient v1.9.13. The Release Notes for this version can be viewed at the CBORD Hub by selecting Support > Support Help Center > Release Notes & User Guides. US: https://hub.cbord.com Canada: https://ca.hub.cbord.com Australia: https://au.hub.cbord.com

2. monitoring Sep 17, 2026, 04:40 PM UTC

   The Software Bulletin notification has been removed from the site.

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Started Sep 17, 2026, 08:00 AM UTC· resolved Sep 26, 2026, 01:01 AM UTC

1. monitoring Sep 17, 2026, 08:00 AM UTC

   Maintenance tasks: We'll be applying standard operating system patches to the Netmenu CA 4 environment. Expected impact: During the maintenance window we will be applying OS updates to all servers. This will require a reboot which will cause a brief period of downtime for each server.

2. monitoring Sep 17, 2026, 10:00 AM UTC

   The scheduled maintenance has been completed and the impacted systems are operating normally.

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Started Sep 17, 2026, 07:00 AM UTC· resolved Sep 25, 2026, 10:00 PM UTC

1. monitoring Sep 17, 2026, 07:00 AM UTC

   Maintenance tasks: We'll be applying standard operating system patches to the Netmenu environment. Expected impact: During the maintenance window we will be applying OS updates to all servers. This will require a reboot which will cause a brief period of downtime for each server.

2. monitoring Sep 17, 2026, 09:00 AM UTC

   The scheduled maintenance has been completed and the impacted systems are operating normally.

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Started Sep 17, 2026, 12:04 AM UTC· resolved Sep 24, 2026, 07:04 PM UTC

1. monitoring Sep 17, 2026, 12:04 AM UTC

   NZT: 19:16 16/09/2026 - Ongoing Kiwibank Account2Account is currently under maintenance. Apologies for the inconvenience.

2. monitoring Sep 17, 2026, 03:05 PM UTC

   NZT: 19:16 16/09/2026 - 15:05 17/09/2026 Kiwibank Account2Account maintenance completed. Apologies for the inconvenience

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Started Sep 16, 2026, 04:00 AM UTC· resolved Sep 24, 2026, 01:55 PM UTC

1. monitoring Sep 16, 2026, 04:00 AM UTC

   Maintenance tasks: Our Cloud Service team will be applying Operating System, Database, TSE and Instant Id Patches. Expected impact: Please review the new maintenance schedule below: Activity TSE System Time Zone Maintenance Window Impact OS Patching for TSE Application Servers Eastern Time Zone 12:00 AM - 01:00 AM ET ~10 minutes of disruption to each system in this group when their application server reboots OS Patching for TSE Application Servers Central Time Zone 01:00 AM - 02:00 AM ET (12:00 AM - 01:00AM CT) ~10 minutes of disruption to each system in this group when their application server reboots OS Patching for TSE Application Servers Mountain Time Zone 02:00 AM - 03:00 AM ET (12:00 AM - 01:00 AM MT) ~10 minutes of disruption to each system in this group when their application server reboots OS Patching for TSE Application Servers Pacific Time Zone & Aramark 03:00 AM - 4:00 AM ET (12:00 - 01:00 AM PT) ~10 minutes of disruption to each system in this group when their application server reboots OS Patching for the Database Server All TSE Hosted Systems 04:00 - 05:00 AM ET (03:00 - 04:00 AM CT) (02:00 - 03:00 AM MT) (01:00 - 02:00 AM PT) ~45 minutes of disruption to all clients Illumia will continue to inform our clients of all scheduled maintenance to production systems. We appreciate your feedback. If you have any questions or experience any issues after the maintenance window has passed, please open a case via Illumia Connect or call 1-888-381-8054, Option 2, then 1.

2. monitoring Sep 16, 2026, 09:00 AM UTC

   The scheduled maintenance has been completed and the impacted systems are operating normally.

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Started Sep 14, 2026, 04:46 PM UTC· resolved Sep 23, 2026, 10:04 AM UTC

1. monitoring Sep 14, 2026, 04:46 PM UTC

   ### Summary On September 14, 2026, between 15:30 and 17:10 UTC, Atlassian customers using Opsgenie, Jira Service Management, and Compass experienced delays in receiving alert notifications and intermittent failures when using Ops features. The issue was triggered by long-running transactions in a core service, which led to thread pool exhaustion and caused subsequent requests to become unresponsive. The long-running transactions were caused by a configuration change released between September 9, 2026 and September 11, 2026 UTC. The team actively monitored the impact of the change on the system until early September 14, 2026 UTC, and observed no anomalies. However, increasing traffic during US working hours on September 14, 2026, caused these unexpectedly long-running transactions. The incident was detected within one minute by our automated monitoring systems, and full service stabilization occurred after isolating and rolling back the change on September 14, 2026 at 17:10 UTC. ### IMPACT The incident primarily affected Ops features across Opsgenie, Jira Service Management, and Compass for customers hosted in the US region. During the incident, the end-to-end flow for alert creation and notification delivery experienced an average delay of 22 minutes. No alerts or notification payloads were dropped during the incident; all queued events were successfully processed and delivered as services recovered. Additionally, related Ops API endpoints and Web UI flows experienced elevated latency and intermittent errors. The disruption began at 15:30 UTC and was resolved by 17:10 UTC (total duration: 1 hour and 40 minutes). Engineering teams were alerted immediately via backup disaster-alerting pipelines and began mitigation without delay. However, the disruption affected internal notification and coordination flows between cross-functional teams (including Customer Support and Incident Communications), which resulted in delays in publishing external Statuspage updates. ### ROOT CAUSE The incident was triggered when a newly released configuration change made redundant downstream service calls on every page load, causing a traffic spike. The configuration change, released between September 9, 2026, and September 11, 2026, was actively monitored for impact until early September 14, 2026. However, a traffic spike during US working hours caused unexpected issues. The downstream service began rate-limiting requests, and an aggressive retry strategy without sufficient backoff held worker threads open, leading to pool exhaustion and timeouts on incoming critical traffic. ### REMEDIAL ACTIONS PLAN & NEXT STEPS The incident was mitigated by disabling the feature flag that triggered the inter-service rate limiting. We understand reliable access to Atlassian products is critical for your teams. We are prioritizing the following actions to prevent recurrence: - **Improve Service-to-Service Resilience** - Review and adjust rate-limiting configurations between internal services. - Optimize retry strategies to prevent long-running transactions and keep the impact isolated to problematic point. - **Improve Architectural Isolation** - Refine the architecture of this core service to have more isolation between different transactions so that degradations in one transaction type do not impact unrelated critical flows. - **Improve Proactive Alerting** - Add early-warning alerts for thread pool saturation and elevated inter-service rate-limit responses before they impact end users. - Implement backup alerting processes for customer support and incident communication paths We apologize to customers whose services were impacted during this incident; we are taking immediate steps to improve the platform’s performance and availability. Thanks, Atlassian Customer Support

2. monitoring Sep 14, 2026, 04:46 PM UTC

   We are actively investigating reports of a service disruption affecting Opsgenie and Jira Service Management. We will share updates here as more information is available.

3. monitoring Sep 14, 2026, 05:16 PM UTC

   We have identified the likely cause of the issue, and our teams are diligently working on a mitigation. We will continue to share additional updates here as more information is available.

4. monitoring Sep 14, 2026, 05:27 PM UTC

   The issue has now been resolved, and services are operating normally for all affected customers. We will continue to monitor closely to confirm stability.

5. monitoring Sep 14, 2026, 05:43 PM UTC

   On September 14, 2026, Opsgenie and Jira Service Management experienced a disruption, and impacted users saw delayed alerts notification and inability to view the alerts in the user interface. The issue has now been resolved, and the service is operating normally for all affected customers.

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Started Sep 14, 2026, 02:05 PM UTC· resolved Sep 22, 2026, 07:02 PM UTC

1. monitoring Sep 14, 2026, 02:05 PM UTC

   Illumia Engineers are investigating a possible issue with the service(s) CBORD Data Analytics/US 1 Production.

2. monitoring Sep 14, 2026, 03:54 PM UTC

   Illumia Engineers have determined that the service(s) US 1 Production is operating in a degraded state. Our engineers are actively working on a solution and will provide updates as they become available.

3. monitoring Sep 14, 2026, 07:24 PM UTC

   Illumia engineers continue to investigate an issue affecting a subset of customers using US 1 Production. We will provide another update as more information becomes available.

4. monitoring Sep 15, 2026, 01:19 PM UTC

   Illumia engineers have implemented a solution to resolve the issues affecting US 1 Production. We are monitoring the systems to confirm that the services remain stable and that no further issues occur.

5. monitoring Sep 17, 2026, 06:47 PM UTC

   This incident has been resolved and all systems are now operating normally.

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Started Sep 14, 2026, 01:47 PM UTC· resolved Sep 22, 2026, 07:02 PM UTC

1. monitoring Sep 14, 2026, 01:47 PM UTC

   Illumia Engineers are investigating a possible issue with the service(s) NetMenu/US/NetMenu US 3 Production.

2. monitoring Sep 14, 2026, 07:28 PM UTC

   Illumia engineers continue to investigate an issue affecting a subset of customers using Room Service Choice. We will provide another update as more information becomes available.

3. monitoring Sep 15, 2026, 02:29 PM UTC

   Illumia has received reports from a number of sites, both running in our hosted environments and on client on-premise servers, of Room Service Choice running slowly and freezing. We have confirmed that this is caused by a recent update to Chrome and Edge, based on Chromium version 153.x.x.x. That version of the Chromium engine contains a known but that causes web applications to freeze when users repeatedly drag and drop items. We recommend the following workarounds and/or mitigations: 1. If you use Room Service Choice and have not yet updated to a browser that uses Chromium version 153, delay doing so.. 2. Use Firefox until Chromium has been updated. 3. Click carefully, try not to highlight text or drag-and-drop. 4. Downgrade the Browser to the previous version (Chromium version 152). We understand that Chromium is working towards publishing a fix, and we will update this message when that fixed has been released into production versions of Chrome and Edge.

4. monitoring Sep 17, 2026, 07:36 PM UTC

   Our team continues to actively monitor the issue and evaluate mitigation options while Chromium prepares a permanent fix. The previously reported impact remains ongoing.

5. monitoring Sep 21, 2026, 02:05 PM UTC

   A Chromium patch that addresses the freezing and slowness issue is now available and is expected to resolve the problem. Illumia is currently validating the fix to confirm it fully resolves the issue. Google Chrome: Update to build number 153.0.8010.37 or higher. Microsoft Edge / Brave / Vivaldi: Ensure your browser is running a Chromium upstream build dated after September 16, 2026.

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Started Sep 14, 2026, 08:00 AM UTC· resolved Sep 22, 2026, 07:02 PM UTC

1. monitoring Sep 14, 2026, 08:00 AM UTC

   Maintenance tasks: Routine OS patches are scheduled to be applied to the Illumia File Transfer servers. Expected impact: Users will be unable to send or receive files from ftp.transactcampus.com and eft.cashnet.com during the maintenance window. Illumia wishes to inform our clients of all scheduled maintenance to production systems. If you have any questions or experience any issues after the maintenance window has passed, please open a case via Transact Connect or 1-888-381-8054.

2. monitoring Sep 14, 2026, 09:30 AM UTC

   The scheduled maintenance has been completed and the impacted systems are operating normally.

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Started Sep 14, 2026, 07:00 AM UTC· resolved Sep 17, 2026, 07:48 PM UTC

1. monitoring Sep 14, 2026, 07:00 AM UTC

   Maintenance tasks: We'll be applying standard operating system patches to the Kaiser Netmenu US 12 environment. Expected impact: During the maintenance window we will be applying OS updates to all servers. This will require a reboot which will cause a brief period of downtime for each server.

2. monitoring Sep 14, 2026, 09:00 AM UTC

   The scheduled maintenance has been completed and the impacted systems are operating normally.

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Started Sep 13, 2026, 09:23 PM UTC· resolved Sep 17, 2026, 04:30 PM UTC

1. monitoring Sep 13, 2026, 09:23 PM UTC

   Illumia Engineers have identified an issue with Just Walk Out for QuickCharge integrations. This is preventing any Just Walk Out transactions from occurring. Illumia Engineers are investigating the issue.

2. monitoring Sep 13, 2026, 10:58 PM UTC

   Illumia Engineers have engaged the vendor's support for further assistance with this issue.

3. monitoring Sep 15, 2026, 01:17 PM UTC

   The issue with the service(s) Just Walk Out for Quickcharge is tentatively resolved and Illumia engineers are monitoring the systems to confirm there are no further issues. The vendor applied a mitigation which seems to have restored functionality.

4. monitoring Sep 15, 2026, 02:21 PM UTC

   This incident has been resolved and all systems are now operating normally.

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Started Sep 11, 2026, 05:59 PM UTC· resolved Sep 15, 2026, 08:53 PM UTC

1. monitoring Sep 11, 2026, 05:59 PM UTC

   Illumia Engineers are investigating a possible issue with the service(s) CS Gold.

2. monitoring Sep 11, 2026, 06:13 PM UTC

   Illumia Engineers have determined that the service involving third party payment integrations with CS Gold is operating in a degraded state. We are working to resolve the issue and will update as soon as we have more information.

3. monitoring Sep 11, 2026, 06:58 PM UTC

   The issue with the service(s) CS Gold is tentatively resolved and Illumia engineers are monitoring the systems to confirm there are no further issues.

4. monitoring Sep 11, 2026, 07:46 PM UTC

   This incident has been resolved and all systems are now operating normally.

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Started Sep 11, 2026, 03:07 PM UTC· resolved Sep 15, 2026, 08:53 PM UTC

1. monitoring Sep 11, 2026, 03:07 PM UTC

   FreedomPay, one of the third party credit card processing gateways used by certain Illumia clients, has notified us of an issue impacting some users' ability to access the Enterprise Portal. This has been reported to be limited to clients that were boarded on the Transact Freedompay Enterprise account, or the CBORD Enterprise account. Please note that this does not impact the ability to process transactions, only the ability to view reports and perform administrative functions. If you have any questions or would like to be added to the currently active ticket, please open a case via Illumia Connect or call Illumia Support at 888-381-8054, and select your product's appropriate option.

2. monitoring Sep 11, 2026, 10:18 PM UTC

   This incident has been resolved and all systems are now operating normally.

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Started Sep 11, 2026, 11:13 AM UTC· resolved Sep 15, 2026, 12:09 PM UTC

1. monitoring Sep 11, 2026, 11:13 AM UTC

   Illumia Engineers are investigating a possible issue impacting printing service(s) NetMenu/US/NetMenu US 12 Production, NetMenu/US/NetMenu US 3 Production, NetMenu/US/NetMenu US 7 Production. Our team is actively engaged and will provide updates as more information becomes available.

2. monitoring Sep 11, 2026, 12:09 PM UTC

   Illumia Engineers have determined that the printing service(s) NetMenu US 12 Production, NetMenu US 7 Production, NetMenu US 3 Production are operating in a degraded state. We will provide updates as more information becomes available.

3. monitoring Sep 11, 2026, 01:20 PM UTC

   Illumia engineers are continuing to investigate and resolve the printing service issues currently affecting the NetMenu US 12, NetMenu US 7, and NetMenu US 3 production environments. We will provide another update as soon as more information is available.

4. monitoring Sep 11, 2026, 03:48 PM UTC

   Illumia engineers are continuing to resolve the printing service issues currently affecting the NetMenu US 12, NetMenu US 7, and NetMenu US 3 production environments. We will provide another update as soon as more information is available.

5. monitoring Sep 11, 2026, 05:17 PM UTC

   The issue with the service(s) NetMenu US 12 Production, NetMenu US 7 Production, NetMenu US 3 Production is tentatively resolved and Illumia engineers are monitoring the systems to confirm there are no further issues.

6. monitoring Sep 14, 2026, 03:06 PM UTC

   This incident has been resolved and all systems are now operating normally.

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Started Sep 10, 2026, 02:29 PM UTC· resolved Sep 14, 2026, 02:03 PM UTC

1. monitoring Sep 10, 2026, 02:29 PM UTC

   Illumia Engineers are investigating a possible issue with the service(s) NetMenu/US/NetMenu US 1 Production. We will provide additional information as soon as possible.

2. monitoring Sep 10, 2026, 02:47 PM UTC

   This incident has been resolved and all systems are now operating normally.

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Started Sep 10, 2026, 02:05 PM UTC· resolved Sep 14, 2026, 01:44 PM UTC

1. monitoring Sep 10, 2026, 02:05 PM UTC

   Illumia Engineers are investigating a possible issue with the service(s) GET.

2. monitoring Sep 10, 2026, 02:48 PM UTC

   The issue is tentatively resolved and we are monitoring the system to ensure there are no further issues.

3. monitoring Sep 10, 2026, 06:15 PM UTC

   This incident has been resolved and all systems are now operating normally.

Read the full incident report →