Total Synergy Outage History

Total Synergy had 16 outages in the last 2 years totaling 512h 36m of downtime — averaging 0.7 incidents per month.

There were 16 Total Synergy outages since October 24, 2024 totaling 512h 36m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.totalsynergy.com

Minor August 31, 2026

Performance Degredation

Detected by Pingoru: Aug 31, 2026, 12:30 AM UTC
Resolved: Sep 01, 2026, 12:58 AM UTC
Duration: 1d

Affected: Synergy App

Timeline · 3 updates

investigating Aug 31, 2026, 12:30 AM UTC

We are investigating multiple reports of performance degradation across the Total Synergy production environment (app.totalsynergy.com). We're incredibly sorry for any disruption this is causing you this morning and are treating this with top priority.
monitoring Aug 31, 2026, 04:51 AM UTC

At approx 12:30 pm AEST the processing capacity for Synergy was increased, we have since seen a consistent improvement in performance. Our development team will continue to investigate underlying causes and monitor performance.
resolved Sep 01, 2026, 12:58 AM UTC

Performance has returned to normal and this incident is now resolved. On 31 August, 2026, some customers experienced slower-than-usual platform performance. This was caused by a recent release that increased server load, compounded by higher-than-normal invoicing volumes carrying over from Friday's Azure service disruption. We have provisioned additional server capacity as an immediate measure, and a fix will be deployed this weekend. Thank you for your patience while we continue to invest and improve the performance and reliability of Synergy.

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Critical August 28, 2026

Synergy 502 Bad Gateway Error.

Detected by Pingoru: Aug 28, 2026, 05:24 AM UTC
Resolved: Aug 28, 2026, 07:55 AM UTC
Duration: 2h 31m

Affected: Synergy App

Timeline · 3 updates

investigating Aug 28, 2026, 05:24 AM UTC

Our development team are currently investigating multiple reports of 502 gateway errors. We will provide updates as they become available.
identified Aug 28, 2026, 05:54 AM UTC

We've identified the cause as a Microsoft Azure outage affecting App Service in the West US region. Since 3:21pm AEST (05:21 UTC), customers may see intermittent HTTP 500 errors, timeouts, or slow response times. Microsoft is working on a resolution and we're monitoring closely. We will continue to provide updates as they become available.
resolved Aug 28, 2026, 07:55 AM UTC

The issue impacting Microsoft Azure outage affecting App Service in the West US region has been resolved and Synergy is back up and running. Thank you so much for your patience during this time.

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Minor July 23, 2026

Intermittent System Outage

Detected by Pingoru: Jul 23, 2026, 04:42 PM UTC
Resolved: Jul 24, 2026, 12:58 AM UTC
Duration: 8h 15m

Affected: Synergy AppSynergy Analytics / Analytics PlusUAT EnvironmentBETA Environment

Timeline · 5 updates

investigating Jul 23, 2026, 04:42 PM UTC

We are currently experiencing outages for Synergy and associated services due to Microsoft a connectivity issue. They have advised a networking issue affecting connectivity to Azure services in the West US region. Customers may experience intermittent connectivity failures, increased latency, or difficulty accessing Azure services. We will continue to monitor but please also refer to Microsoft's status page at https://azure.status.microsoft/en-us/status
identified Jul 23, 2026, 06:12 PM UTC

Microsoft is actively investigating options to mitigate the impact on affected services. While no estimated timeframe is currently available, we continue to monitor the situation closely.
monitoring Jul 23, 2026, 07:07 PM UTC

Access to Synergy and associated services are recovering following Microsoft's rollback of a recent change. We will continue to monitor closely while Microsoft completes validation of the restoration.
monitoring Jul 23, 2026, 08:49 PM UTC

Synergy and associated services are operating as expected. Microsoft have advised that the issue has been downgraded from Warning to Good level. We will continue to monitor.
resolved Jul 24, 2026, 12:58 AM UTC

Between approximately 12:45 AM AEST and 5:40 AM AEST on 24 July 2026 (15:45 PM BST and 20:40 PM BST on 23 July 2026), users may have experienced issues connecting to Synergy due to a network issue in one Microsoft's Azure West US data centres. All services have recovered and preliminary post incident review completed. More information can be found at https://azure.status.microsoft/en-us/status/history/

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Major July 5, 2026

Users reported being logged out

Detected by Pingoru: Jul 05, 2026, 11:32 PM UTC
Resolved: Jul 07, 2026, 01:05 AM UTC
Duration: 1d 1h

Affected: Synergy App

Timeline · 6 updates

investigating Jul 05, 2026, 11:32 PM UTC

Our development team is currently investigating reports of users being automatically logged out approximately 15 minutes after signing in. We understand the impact this may be having and apologise for the inconvenience. We will provide further updates as soon as more information becomes available.
monitoring Jul 05, 2026, 11:49 PM UTC

The issue causing unexpected user logouts has been identified, and a resolution has been implemented. Users should no longer experience automatic logouts. Our development team will continue to closely monitor the platform to ensure the issue has been fully resolved and to identify any further occurrences. Thank you for your patience while we worked to address this issue.
identified Jul 06, 2026, 12:00 AM UTC

We have received additional reports of users being unexpectedly logged out after sign-in. Our development team continues to investigate the issue and is actively working to identify the underlying cause. We apologise for the ongoing inconvenience and will provide further updates as more information becomes available.
identified Jul 06, 2026, 01:37 AM UTC

At 12:00 PM AEST / 2PM NZ ST there will be up to 15-20 minutes of downtime for Synergy. This downtime is required to resolve the log-in issue reported by multiple users today, 06/07/2026. We sincerely apologise for this disruption.
monitoring Jul 06, 2026, 02:47 AM UTC

Synergy has been successfully restarted and is now back online. The restart appears to have resolved the issue that was causing users to experience login problems. Our teams will continue to closely monitor the platform to ensure stability. Thank you for your patience and understanding while we worked to resolve this issue.
resolved Jul 07, 2026, 01:05 AM UTC

Our team has resolved the issue that was causing users to be unexpectedly redirected to the login page when performing various actions within Synergy. To restore stability, Synergy services were restarted at 12:00 pm AEST. Following the restart, login functionality returned to normal and stability has since been confirmed by affected users. This issue impacted users between 8:00 am and 12:00 pm AEST. We apologise for the inconvenience and appreciate your patience while we worked to resolve the problem.

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Major June 28, 2026

Invoice Documents - Failure to Generate

Detected by Pingoru: Jun 28, 2026, 11:28 PM UTC
Resolved: Jun 29, 2026, 12:44 AM UTC
Duration: 1h 15m

Affected: Synergy App

Timeline · 3 updates

identified Jun 28, 2026, 11:28 PM UTC

We’ve received multiple reports this morning (29 June 2026) of invoice documents failing to generate. Our development team has identified the cause and is actively working on a fix. We’ll provide further updates as soon as they become available. We sincerely apologise for the disruption to your invoicing this morning and are working to resolve this as quickly as possible.
identified Jun 28, 2026, 11:56 PM UTC

Our development team will be deploying a fix at 10am AEST. During this time users may experience some slowness for up to 10 minutes. We will provide further updates shortly.
resolved Jun 29, 2026, 12:44 AM UTC

The deployment has finished successfully. Invoices are now generating correctly, and formatting issues have been resolved. We will continue to test and monitor throughout the day. Thank you for your patience during this time, and apologies once again for the disruption this has caused.

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Notice June 14, 2026

Temporary Service Disruption

Detected by Pingoru: Jun 14, 2026, 11:32 PM UTC
Resolved: Jun 14, 2026, 11:50 PM UTC
Duration: 17m

Affected: Synergy App

Timeline · 2 updates

identified Jun 14, 2026, 11:32 PM UTC

We've identified an issue causing a Core API Failure when creating or applying Project Templates. To resolve this issue, our Synergy Production service will be restarted resulting in downtime for up to 5 minutes from 9:40AM AEST.
resolved Jun 14, 2026, 11:50 PM UTC

The Synergy Production service has been restarted and is fully operational. Project Templates can now be created and applied to Projects. Thank you for your patience during this short downtime.

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Critical April 28, 2026

502 Bad Gateway Error

Detected by Pingoru: Apr 28, 2026, 02:26 AM UTC
Resolved: May 01, 2026, 12:34 AM UTC
Duration: 2d 22h

Affected: Synergy App

Timeline · 3 updates

investigating Apr 28, 2026, 02:26 AM UTC

Our engineering team are investigating a new instance of 502 Bad Gateway errors. We will provide updates as they become available.
investigating Apr 28, 2026, 04:13 AM UTC

We’re continuing to investigate the recent performance degradation to better understand the root cause. While our investigation is still ongoing, performance has stabilised and the platform is currently operating as expected. We’re closely monitoring the situation and will continue to investigate in the background. Further updates will be shared as more information becomes available.
resolved May 01, 2026, 12:34 AM UTC

The Synergy production platform has stabilised and the service is operating as expected. At this time, we have not been able to identify a definitive root cause. Our team will continue to investigate and closely monitor the environment to ensure ongoing stability. If you experience any further issues, please contact our support team.

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Critical April 28, 2026

502 Bad Gateway Error.

Detected by Pingoru: Apr 28, 2026, 12:11 AM UTC
Resolved: Apr 28, 2026, 12:14 AM UTC
Duration: 2m

Affected: Synergy App

Timeline · 3 updates

investigating Apr 28, 2026, 12:11 AM UTC

We're currently investigating an issue reported by users receiving a 502 Bad Gateway Error. We will provide further updates as soon as possible.
resolved Apr 28, 2026, 12:14 AM UTC

We have identified the issue causing the 502 Bad Gateway error and resolved the problem.
postmortem Apr 29, 2026, 06:42 AM UTC

On 28 April 2026, some users experienced a 502 Bad Gateway error when accessing the Synergy Production Environment. The issue was caused by an SSL certificate that expired at 10:00 AM AEST. We received the first report at 10:07 AM AEST, and the certificate was renewed at 10:10 AM AEST, restoring access shortly after. The issue was confirmed as resolved by 10:12 AM AEST. We’re improving our certificate monitoring to help prevent this from happening again.

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Minor February 8, 2026

Login Issues

Detected by Pingoru: Feb 08, 2026, 09:24 PM UTC
Resolved: Feb 09, 2026, 04:17 AM UTC
Duration: 6h 53m

Affected: Synergy App

Timeline · 4 updates

investigating Feb 08, 2026, 09:24 PM UTC

We're currently investigating multiple reports of login issues this morning, 9 February 2026, 2025. Our development team are investigating this with the highest priority and we will provide updates as they become available.
investigating Feb 08, 2026, 10:58 PM UTC

Users are now reporting successful login. Our development team are continuing to investigate the cause and monitor performance.
investigating Feb 09, 2026, 12:25 AM UTC

Development are still investigating the root cause of this morning's login and performance issues, however we have confirmation that performance has improved. If you're still experiencing performance issues, please reach out to our Support team for further investigation.
resolved Feb 09, 2026, 04:17 AM UTC

The login and performance issues that Synergy users were experiencing from 7:30 AM AEDT, 9 February 2026 have been resolved. If you're still experiencing any performance issues, please contact Support for further investigation. Thank you for your patience and understanding during this time.

Read the full incident report →

Minor February 8, 2026

Intermittent Service Disruptions

Detected by Pingoru: Feb 08, 2026, 10:21 AM UTC
Resolved: Feb 16, 2026, 10:47 PM UTC
Duration: 8d 12h

Affected: Synergy App

Timeline · 3 updates

identified Feb 08, 2026, 10:21 AM UTC

From approximately 6:15 PM AEDT (8:15 AM GMT) on Saturday, 7 February, Microsoft Azure reported a power outage at one of its data centres, resulting in service disruptions across Synergy and associated services, including Power BI. Microsoft has advised that the environment has been stabilised; however, Synergy users may continue to experience intermittent disruptions over the next 24 hours and we will continue to provide updates as they become available from Microsoft.
monitoring Feb 09, 2026, 01:09 AM UTC

Microsoft have advised issue has been downgraded from Critical to Warning level. We will continue to monitor.
resolved Feb 16, 2026, 10:47 PM UTC

The issue has been marked as resolved by Microsoft and we will continue to monitor. Microsoft released the following information regarding the incident. Between 07:58 UTC on 07 February 2026 and 04:24 UTC on 08 February 2026, customers using multiple Azure services in the West US region may have experienced intermittent service unavailability, timeouts and/or higher than normal latency. The event began following an unexpected power interruption affecting a single West US datacenter, after which internal monitoring reported widespread device unreachability and downstream service degradation. Further information can be accessed by Microsoft users with Azure access here: https://status.cloud.microsoft/

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Minor October 28, 2025

Global Search Error Message

Detected by Pingoru: Oct 28, 2025, 03:52 AM UTC
Resolved: Oct 28, 2025, 05:44 AM UTC
Duration: 1h 52m

Affected: Synergy App

Timeline · 2 updates

identified Oct 28, 2025, 03:52 AM UTC

We have identified an issue causing an error message when using the Global Search in Synergy. We expect this issue to be resolved within the next 90 minutes. In the meantime, we recommend using specific pages for searching (ie. Project List for Project searches). We apologise for any inconvenience this may cause.
resolved Oct 28, 2025, 05:44 AM UTC

The issue impacting the Global Search has now been resolved.

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Critical April 28, 2025

UAT is currently unavailable

Detected by Pingoru: Apr 28, 2025, 12:46 AM UTC
Resolved: Apr 28, 2025, 11:10 PM UTC
Duration: 22h 23m

Affected: UAT Environment

Timeline · 2 updates

identified Apr 28, 2025, 12:46 AM UTC

Our UAT environment (uat.totalsynergy.com) is currently unavailable due to a database restore issue. Our development team are currently investigating the cause of this issue and we will provide further updates once they become available. Please contact support for possible work-arounds should you need one. Thank you for your patience.
resolved Apr 28, 2025, 11:10 PM UTC

The issue impacting our UAT environment has been resolved and uat.totalsynergy.com is now available.

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Major April 13, 2025

Login Page - Request blocked when logging in

Detected by Pingoru: Apr 13, 2025, 11:01 PM UTC
Resolved: Apr 14, 2025, 01:37 AM UTC
Duration: 2h 36m

Affected: Synergy App

Timeline · 4 updates

investigating Apr 13, 2025, 11:01 PM UTC

We're currently investigating multiple reports of users being unable to login this morning, 14 April, 2025. Our development team are investigating this with high priority and we will provide updates as they become available. This is only impacting Username & Password log-ins. Social log-ins (MS365 etc) are not impacted so please log in using alternative options where possible. We apologies any disruption this is causing and we endeavour to have this resolved as quickly as possible.
identified Apr 13, 2025, 11:34 PM UTC

Our development team have identified the problem causing the current login issues Total Synergy. There will be downtime of up to 10 minutes from 9:35 AM AEST, we will continue to provide updates as they become available.
resolved Apr 14, 2025, 01:37 AM UTC

Between approximately 8:00 AM and 9:40 AM AEST on 14 April 2025, we experienced a login outage that prevented some users from accessing Total Synergy. Our development team has implemented a fix, and users are now able to log in successfully. A permanent hotfix will be released in the coming days to prevent this issue from reoccurring. We sincerely apologise for the disruption and appreciate your patience as we resolved the issue.
postmortem Apr 22, 2025, 12:19 AM UTC

**Issue Summary:** Between **8:37 AM and 9:35 AM AEST on April 14, 2025**, a platform change caused our system to apply login rate limits based on a shared gateway IP address, rather than individual user IPs. As a result, many valid login attempts were blocked once the shared threshold was reached. Approximately **70% of users logging in via email/username and password** were affected during this time. It did not impact users logging in via Single Sign-On\(SSO\) and social logins. **Resolution:** * At **9:34 AM AEST on April 14**, we temporarily increased the login rate limit to immediately restore access. * A **permanent fix** was deployed at **5:00 AM AEST on April 15,** which now correctly identifies and applies rate limits based on individual user IPs. The issue has been fully resolved. We are also implementing additional safeguards to help prevent similar issues in the future**.**

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Minor November 14, 2024

Performance Degradation

Detected by Pingoru: Nov 14, 2024, 01:01 AM UTC
Resolved: Nov 14, 2024, 08:31 AM UTC
Duration: 7h 29m

Affected: Synergy App

Timeline · 3 updates

identified Nov 14, 2024, 01:01 AM UTC

We have investigated reports of performance degradation across the Synergy production environment (app.totalsynergy.com). The Synergy production environment will have 5 minutes of downtime from 12:05 PM AEDT (01:05 AM GMT) on November 14, 2024. We appreciate your patience while we work to restore performance to Synergy.
monitoring Nov 14, 2024, 01:22 AM UTC

The scheduled downtime is now complete, and the Synergy production environment is back up. Our technical team will continue to monitor performance to ensure the reported performance degradation has been resolved. Thank you for your patience, and apologies for the disruption this may have caused.
resolved Nov 14, 2024, 08:31 AM UTC

This incident has been resolved.

Read the full incident report →

Notice October 30, 2024

Temporary Service Disruption to Emailing of Invoices from Synergy

Detected by Pingoru: Oct 30, 2024, 04:01 AM UTC
Resolved: Oct 31, 2024, 11:53 PM UTC
Duration: 1d 19h

Affected: Synergy App

Timeline · 3 updates

investigating Oct 30, 2024, 04:01 AM UTC

Between approximately 6am - 1pm AEDT today, there were delays experienced with the sending of invoices. Invoices are appearing in Synergy as sent, but invoice emails have not been received by customers. We are currently investigating the issue. If the invoice is urgent, we recommend downloading the PDF from Synergy and attaching it to an email manually. Please note, that customers may receive the invoice again once the backlog is cleared. We apologise for any inconvenience and will keep you updated as we work to resolve the issue.
identified Oct 31, 2024, 01:37 AM UTC

It has been identified that the issue impacting outgoing emails has been isolated to recipients who use Microsoft Exchange Online. The emails being sent from Synergy, such as Invoices are being automatically quarantined by Microsoft Security. We recommend those having the issue with receiving emails from Synergy, reach out to their IT team and request they look into MSFT Alert ID "EX921449". - Open office 365 admin centre - Navigate to Health - Find the Exchange online alert Our technical team are continuing to investigate this to help resolve the impact this is having on Synergy emails, and we will continue to provide updates as they become available from Microsoft.
resolved Oct 31, 2024, 11:53 PM UTC

Microsoft released an update to the Issue ID EX921449 at 3:55 AM AEDT indicating they have addressed some issues that were delaying the script and have confirmed that 50 percent of all affected email messages have been released from quarantine. They are continuing to monitor the script as it progresses towards completion. As this update suggests, users with an email hosted by Microsoft Exchange Online should start to see their emails come through or re-appear over the course of the day. Please refer to Microsoft's Service Health page (as a Microsoft 365 Admin) or through your IT Partner for further updates. Thanks for your patience while we investigated this issue.

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Minor October 24, 2024

Connect - Issue Syncing to QBO

Detected by Pingoru: Oct 24, 2024, 04:59 AM UTC
Resolved: Oct 27, 2024, 11:30 PM UTC
Duration: 3d 18h

Affected: QuickBooks Online (QBO)

Timeline · 3 updates

investigating Oct 24, 2024, 04:59 AM UTC

When attempting to sync between Synergy and QBO, some users are receiving the following error message - “System.ArgumentNullException: Value cannot be null”. Our technical team are currently working on a fix with high priority, and we will provide updates as they become available. We apologise for any inconvenience and disruption this may have caused and appreciate your patience as we try to resolve this issue.
identified Oct 25, 2024, 04:03 AM UTC

Our technical team have identified the issue causing the error "System.ArgumentNullException." This error is a result of payments or credits being added to QBO, where there is no matching invoice found in Synergy. A fix will be implemented early next week to resolve this issue and allow users to sync as expected. We will continue to provide updates as they become available and appreciate your patience and understanding while we work to resolve this issue as quickly as possible.
resolved Oct 27, 2024, 11:30 PM UTC

On Sunday, October 27, 07:00 AM AEDT / Saturday, October 26, 21:00 PM a technical fix was released to resolve this issue. Users that sync Synergy with QBO can now do so successfully. Thanks to QBO users who were patient while we worked on resolving this issue.

Read the full incident report →