Is Total Synergy down?

We are investigating multiple reports of performance degradation across the Total Synergy production environment (app.totalsynergy.com). We're incredibly sorry for any disruption this is causing you this morning and are treating this with top priority.

At approx 12:30 pm AEST the processing capacity for Synergy was increased, we have since seen a consistent improvement in performance. Our development team will continue to investigate underlying causes and monitor performance.

Performance has returned to normal and this incident is now resolved. On 31 August, 2026, some customers experienced slower-than-usual platform performance. This was caused by a recent release that increased server load, compounded by higher-than-normal invoicing volumes carrying over from Friday's Azure service disruption. We have provisioned additional server capacity as an immediate measure, and a fix will be deployed this weekend. Thank you for your patience while we continue to invest and improve the performance and reliability of Synergy.

Our development team are currently investigating multiple reports of 502 gateway errors. We will provide updates as they become available.

We've identified the cause as a Microsoft Azure outage affecting App Service in the West US region. Since 3:21pm AEST (05:21 UTC), customers may see intermittent HTTP 500 errors, timeouts, or slow response times. Microsoft is working on a resolution and we're monitoring closely. We will continue to provide updates as they become available.

The issue impacting Microsoft Azure outage affecting App Service in the West US region has been resolved and Synergy is back up and running. Thank you so much for your patience during this time.

We are currently experiencing outages for Synergy and associated services due to Microsoft a connectivity issue. They have advised a networking issue affecting connectivity to Azure services in the West US region. Customers may experience intermittent connectivity failures, increased latency, or difficulty accessing Azure services. We will continue to monitor but please also refer to Microsoft's status page at https://azure.status.microsoft/en-us/status

Microsoft is actively investigating options to mitigate the impact on affected services. While no estimated timeframe is currently available, we continue to monitor the situation closely.

Access to Synergy and associated services are recovering following Microsoft's rollback of a recent change. We will continue to monitor closely while Microsoft completes validation of the restoration.

Synergy and associated services are operating as expected. Microsoft have advised that the issue has been downgraded from Warning to Good level. We will continue to monitor.

Between approximately 12:45 AM AEST and 5:40 AM AEST on 24 July 2026 (15:45 PM BST and 20:40 PM BST on 23 July 2026), users may have experienced issues connecting to Synergy due to a network issue in one Microsoft's Azure West US data centres. All services have recovered and preliminary post incident review completed. More information can be found at https://azure.status.microsoft/en-us/status/history/

Our development team is currently investigating reports of users being automatically logged out approximately 15 minutes after signing in. We understand the impact this may be having and apologise for the inconvenience. We will provide further updates as soon as more information becomes available.

The issue causing unexpected user logouts has been identified, and a resolution has been implemented. Users should no longer experience automatic logouts. Our development team will continue to closely monitor the platform to ensure the issue has been fully resolved and to identify any further occurrences. Thank you for your patience while we worked to address this issue.

We have received additional reports of users being unexpectedly logged out after sign-in. Our development team continues to investigate the issue and is actively working to identify the underlying cause. We apologise for the ongoing inconvenience and will provide further updates as more information becomes available.

At 12:00 PM AEST / 2PM NZ ST there will be up to 15-20 minutes of downtime for Synergy. This downtime is required to resolve the log-in issue reported by multiple users today, 06/07/2026. We sincerely apologise for this disruption.

Synergy has been successfully restarted and is now back online. The restart appears to have resolved the issue that was causing users to experience login problems. Our teams will continue to closely monitor the platform to ensure stability. Thank you for your patience and understanding while we worked to resolve this issue.

Our team has resolved the issue that was causing users to be unexpectedly redirected to the login page when performing various actions within Synergy. To restore stability, Synergy services were restarted at 12:00 pm AEST. Following the restart, login functionality returned to normal and stability has since been confirmed by affected users. This issue impacted users between 8:00 am and 12:00 pm AEST. We apologise for the inconvenience and appreciate your patience while we worked to resolve the problem.

We’ve received multiple reports this morning (29 June 2026) of invoice documents failing to generate. Our development team has identified the cause and is actively working on a fix. We’ll provide further updates as soon as they become available. We sincerely apologise for the disruption to your invoicing this morning and are working to resolve this as quickly as possible.

Our development team will be deploying a fix at 10am AEST. During this time users may experience some slowness for up to 10 minutes. We will provide further updates shortly.

The deployment has finished successfully. Invoices are now generating correctly, and formatting issues have been resolved. We will continue to test and monitor throughout the day. Thank you for your patience during this time, and apologies once again for the disruption this has caused.